Kuchl Vacations from $1,148

The staff were all lovely and everything was very clean and new throughout which was great. We were disappointed with the facilities considering that this is marketed as 4 star hotel. This is a B&B with basic continental breakfast. If you are OK with that then I don't think you will be at all disappointed. Don't expect a 4 star hotel though. Reception and front door are locked after 7pm and there were no hot drinks facilities in the rooms and just a very basic TV.

The location was fantastic for Christmas markets. The check in lady was extraordinarily friendly and kind. The only issues we experienced were the tiny doorways and tight everything. Watch your head, I nailed mine several times at 6’3” tall. The building is a trillion years old, so you can’t have it all. The door to our room 20 never shut automatically which provided unnecessary stress of “is my room locked?” The bed had a massive hill type lump in between where two people sleep, preventing any comfortable cuddling. Otherwise a good experience. Tiny elevator! Salzburg is a must visit.

Great room. Close to the shops and restaurants

Room was cleaned daily. Bed was comfortable. Upon initial check in the gentlemen was not to pleasant and to be honest a bit rude, when I questioned him about staying an additional night, sure wish I got his name. On the flip side the next morning, there was another staff member (Sissi) which was extremely helpful on establishing a reservation for an additional night. There was another staff member (Irma) who also assisted. These 2 ladies deserve some type of recognition that each front desk employee should hold themselves to their standards of customer service and politeness.

Staff was lovely! Location is great. But there are some distinct minuses that I share here because I would want to know them myself. a) Some rooms are great, some are not. Our room was tiny, cleaved-off from another room, and had uneven toe-stubbing floors (a sharp threshold from one section to another where the room had been created). The room had not enough space to navigate around the bed without bumping into the wall-mounted TV--extremely awkward. (Also very old carpet, which can never feel truly clean.) The bathroom was poor design with a tiny shower "stall" (folding glass doors hinged to the wall) which flooded the whole bathroom floor. I'm a fan of old buildings with character, but we paid something like 270 Euros for that room, which is far too much. For a hostel price, this room would be fine - but if I am going to pay 270 Euro, I want to be comfortable. Our second room was clean, renovated, and nicer. b) Another consideration is noise; we were awoken at 2-3am by glass bottles being dumped/sorted in the recycling in the courtyard, likely by the bar downstairs.The bar downstairs also is fairly loud so if you were to have a room facing the street, you'd be in for a noise surprise. The staff was really lovely. The cleaning lady works very hard and is kind, and the blond-haired woman at the front desk was also extremely nice. So if you stay here, I'd say to make sure you know which room you will be getting. That could make all the difference. Happy travels!