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Front desk staff were all friendly and helpful. Hotel was kind of unique and nice.Housekeeping grouchy and not helpful/ friendly at all.
Rina
Stayed 2 nights in Nov 2023
Response from Hotel Alexandra Team on Nov 13, 2023
Dear Customer,We would like to thank you for your comments. We are pleased to hear that the front desk staff was friendly and helpful. We appreciate that you noticed the uniqueness of our hotel. We believe in a positive and pleasant experience for all our guests, and apologize if this is not what you experienced with our housekeeping team. We hope your experience was pleasant overall and we look forward to welcoming you back soon.Front desk
Hotel staff was extremely friendly and helpful. The location is outstanding—a few blocks from Bellecour in a pedestrian only zone and 20 meters from a Metro station. The bed was very comfortable. The shower was small, but still manageable
Donald
Stayed 5 nights in Sep 2022
Response from Hotel Alexandra Team on Nov 15, 2022
Dear Donlad, thank you so much ! We are happy to read you! We're looking forward to welcom you again back to our hotel, King regards,
Nice hotel, staff very helpful. Limited parking was available and little tricky to get to, but figured it out with their help. Delicious French breakfast in the morning.
Christine
Stayed 1 night in Jun 2022
Response from l'équipe de l'hôtel Alexandra on Jul 5, 2022
Dear Christine,
Thank you so much for this feedback !!
King regards,
Response from l'équipe de l'hôtel Alexandra on Jun 10, 2022
merci
10/10 Excellent
Laurent
May 31, 2022
Laurent
Stayed 1 night in May 2022
Response from l'équipe de l'hôtel Alexandra on Jun 10, 2022
merci Laurent,
A bientôt, nous l'espérons,
8/10 Good
Howard, Gabriola Island
Traveled with partner
May 27, 2022
Liked: Cleanliness, staff & service
Small and older
Howard
Stayed 3 nights in May 2022
Response from l'équipe de l'hôtel Alexandra on Jul 5, 2022
Dear Howard,
We are sorry to know that our hotel do not find your satisfaction !
We are renovated since 2015 and we consider our rooms to be well maintained ! Yes we undestand for a dimensions of rooms : we are a small independant hotel of the center city!
Hope to see you again and show you a superior room PRIVILEGE !
AC was nor working. It was hot at night. Room was clean.
Abdimomun
Stayed 2 nights in Apr 2022
Response from l'équipe de l'hôtel l'Alexandra on Jun 10, 2022
Dear Sir, thank you for this feeback.
Our hotel follows the ecological and environmental approach, so our AC works only in summer time or when the temperature is hot, but in April our temperature outsie is low.
King regards,
The hotel is very well placed, you can easily go by walking to the old center, new center and train station. The staff was super nice and the breakfast was really good as well. We had one small hygienic issue at arrival but the hotel apologized and took all the necessary measures.
Ana
Stayed 3 nights in Oct 2021
Response from l'équipe de l'hôtel Alexandra on Oct 19, 2021
Thank you so much Ana for your feedback. We hope to see you soon. Best regards
Great location! On a main shopping street. Right across a metro station and 2 minutes walk from a main station. Very nice clean hotel with a very friendly stuff. Suitable for business and couples
Verified traveler
Stayed 4 nights in Nov 2019
Response from Hotel Alexandra Team on Dec 6, 2019
Dear Guest,
Thank you so much dor this value and nice comment!
We are happy to know our efforts are rewarded.
Hope to see you again,
Best regards,
4/10 Poor
Verified traveler
Oct 21, 2019
Disliked: Staff & service, amenities
Good location.
I asked them not to clean my room and they did it anyway. They moved my papers around. I'm a writer and I had things organized. The shower head was turned (after cleaning) so it poured out on my head and the floor (the shower is very small). I told them ahead of time I must be gluten free and they had almost nothing gluten free and the gluten free food got mixed up with the normal food. They have no idea how to handle gluten free food as it must be clearly separated. i.e. they had the breads next to each other. They were reversed by the diners.
When I said I was gluten free, they should have explained to me that they were unable to handle my needs. I would have gone elsewhere.
The manager told me not to come into the dining room anymore for any reason. I was uncomfortable the entire time; they ruined my stay.
Verified traveler
Stayed 6 nights in Oct 2019
Response from Hotel Alexandra Manager on Oct 22, 2019
Dear Madam Sullivan,
First of all we would like to thank you for having chosen the hotel Alexandra for your stay in Lyon.
We read carefully your review about the negative aspects, and we are really sorry for it and also surprised !
We are aware that the rooms are not very large .... being an independent city hotel, we optimize the space as much as possible, your room for one person was spacious measuring exactly 17 m2- to clarify the situation we could have switch to another room upon your arrival, my colleague having suggested it to you. All our rooms are different, yours was under the roofs - but we also have rooms on the terrace quite or on street or courtyard.
All our team as a manager were anxious about your requests as a free gluten breakfast or TV english chains and try to satisfy it.
About a free gluten breakfast that we offered you for free, specially for you, our colleague prepared around 5 free glutens salty and sweet recipes : muffins, cakes, pies etc, but it seem to not satisfy you, because you preferred we separated 2 types of breakfast. We remember, free gluten bread was specially put directly on your table upon breakfast.
We cleaned your room only on the days you requested it and indeed to clean the room we had to move a little bit your personal affairs but the house keepings had been instructed to touch nothing I had personally ordered them to follow.
We only have English BBC and EURONEWS and non-American channels as in most French hotels except 5 stars there are only English channels.
There must have been some misunderstanding because I always express myself courteously to my customers, it is thanks to them that we are present and I thank them warmly.
My team is always benevolent and polite despite this very detailed situation mentioned.
However, we thank you, Mrs Sullivan, for the stay in our hotel.
Great location and wonderful staff. The breakfast that was included in our stay was really good. The room size was European standard - small by North American standard.
Verified traveler
Stayed 1 night in Oct 2019
Response from hotel Alexandra Team on Oct 22, 2019
Dear Guests,
Many thanks for taking the time to write this review,
We are happy to learn that you have enjoyed our facilities and service. We hope you will stay with us again.
king regards,
Good location, very helpful staff. Having the restaurant at the hotel was helpful although it wasn’t open on Sunday, the day I arrived, very tired. The hotel is very close to the excellent museum and the center of the city.
Susan
Stayed 3 nights in Oct 2019
Response from Hotel Alexandra Team on Oct 22, 2019
Dear Susan,
First of all we would like to thank you for having chosen the hotel Alexandra for your stay in Lyon.
Nice to see you have appreciated ou central location nearby the good adresses. Hope to see you again, king regards,
Hotel Alexandra Team
The property is newly renovated, the rooms and bath well thought out; the mattress felt a bit thin and firm, surprising with the general feel of the accommodation. Bath amenities were very nice.
Ty
Stayed 4 nights in Sep 2019
Response from hotel Alexandra Team on Oct 14, 2019
Dear Guest,
Thank you for taking time to write us a feedback!
Hope to see you soon again,
Best regards,
The Street outside the hotel is being rebuilt. Noisy and unappealing as a result of construction. Hotel is built over a garage. Almost was hit by a car coming out of garage. I would not recommend for the price.
Barbara
Stayed 3 nights in Sep 2019
Response from Team Alexandra on Oct 8, 2019
Dear Barbara,
Thnk you for this comment! We are sorry to know you have not appreciated your stay in our hotel.
Yes, actually, the pedestrian street Victor Hugo, where the hotel is located is currently being renovated. The city of Lyon is renewed for the year 2020 to redraw the urban landscape, and as you understand it's not our will...
best regards,
September 13,2019. Road construction. Modern. Stylish. Close to shops and Old Lyon, Notre Dame. Our room was shared a patio space with 4 other rooms. Nice and quiet but could possibly get loud with the wrong guests.
L&J
Stayed 2 nights in Sep 2019
Response from TEAM ALEXANDRA on Oct 8, 2019
Gear Guest,
Thank you so much for this feedback : nice to see you have apprecieted our location and cosy modern decor.
What do you mean about wrong guest?
best regards,
10/10 Excellent
Verified traveler
Sep 1, 2019
Verified traveler
Stayed 5 nights in Aug 2019
Response from l'équipe de l'hôtel Alexnadra on Sep 7, 2019
Cher client,
Un grand merci d'avoir trouvé le temps de mettre une si belle note pour votre dernier séjour à l'hôtel Alexandra !
a très bientôt,