4/5 Good
Richard, London
Traveled with partner
21 Sep 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel with really friendly and professional staff. We always stay here and absolutely love it. Unfortunately this year due to covid changes we had a couple of issues. Firstly the breakfast buffet now is served by the team which meant we had to queue for each section. Queues for tea/coffee then queues for breakfast meant the drinks or breakfast went cold. We chose to take our breakfast away from the hotel due to this. Perhaps a limited menu served at table or even just having drinks served to the table could help. The second issue was tea/coffee in the room where after 2 days of requesting cups and milk it arrived but then got missed again, I chose to wash out the paper cups given and pick up teabags and milk from the shop instead of keep chasing the staff. I will repeat however that this is the first time in 4 years we’ve had any issues at this hotel and i’m certain it’s due to covid changes and the hotel getting used to the new ways of working.
Stayed 6 nights in Sep 2020
