Laguna de los Tres Tours

I had an excellent check in reception which i would have rated 5/5 easily. She was the weekend staff and she was very helpful, informative, and pleasant, but the weekdays, morning front desk staff was completely different than all other staffs. He was selective how he relates to the guests. It seems he likes to get acquainted with the females guests more. Both time, i asked for information, it seems he cannot be bother and very short and direct with the information. I asked where i can stroll around town amd he suggested the beach. He causally point I go down the road, and I should get to the beach. Instead, he could've given me direction to the main road where it will lead to the beach, rather i have to asked the locals on the street after I got lost and went into some deadend road. When i checked in, the lady drew on the map the places to eat. Therefore, the rating is dropped 4/5 for poor guest service. I checked out unsatisfied and he knew it...sadly.

A nice place to stay. Friendly staff. Slightly far from the main road hence not easy to walk. Beautiful views of the lake from here

Our stay was very nice! The staff were helpful and polite. The hotel is very close to shopping and restaurants.