All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Didn’t like very much, used dental floss in hand basin. Lock on door doesn’t work well a huge safety issue here incase of evacuation. Carpet appears filthy and badly stained. Extremely poor outside lighting. Very good bed. What a shame the complex appears well worn and dirty and unsafe.
Wayne
Stayed 1 night in Apr 2024
2/10 Terrible
Emma
Apr 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Emma
Stayed 1 night in Apr 2024
6/10 Okay
Peter
Traveled with partner
Apr 26, 2024
Liked: Cleanliness, staff & service, amenities
The room we were in was a good size and the bed was comfortable, The young lady from Latvia was very helpful and a great asset to the motel.
The only thing we would have preferred would have been a couch that you could make into a bed if required.
Peter
Stayed 1 night in Apr 2024
6/10 Okay
Donata
Traveled with family
Apr 25, 2024
The lock of the door has problem, also the hair dryer. Stayed for 2 nights and they did not make up the room.
The apartments are in a convenient area of Lake Tekapo with views of the lake and cafes and shops nearby. The bathroom is large and very clean but the rest of the property is tired and the carpet positively disgusting. Our least favourite property in NZ so far. The owners are apparently refurbishing but in the meantime some efforts to clean the carpets are a minimum requirement. The rooms are fairly cheap but it's a false economy if you really don't enjoy you stay, as we didn't.
Ros
Stayed 1 night in Apr 2024
10/10 Excellent
Sarah
Traveled with family and small children, Traveled with family
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Basically, these are motel rooms at backpacker prices.
Yes, they could use a paint and an upgrade. However, they are:
1. A great deal, our 9-year-old had a room separate to ours and it had a fully equipped kitchen
2. Very clean and warm
3. Super close to town
Lovely room in a great location, within walking distance to everything Lake Tekapo has to offer.
Alexia
Stayed 1 night in Apr 2024
Response from Lake Tekapo Village Motel on Apr 19, 2024
Kia Ora!Thank you for your positive feedback! It is truly appreciated and motivates us to keep delivering exceptional service. As we strive for excellence, we continuously improve our services to all facets to serve you better. Thus, if there’s anything you like or any suggestions you have, we would love to hear them.Lake Tekapo Village Motel & Backpackers
6/10 Okay
Mark
Apr 14, 2024
Liked: Amenities
Would suggest having assigned parking spaces. When I arrived there were no spaces available. Room I stayed in was good, but felt it needed a little TLC.
Mark
Stayed 2 nights in Mar 2024
Response from Lake Tekapo Village Motel on Apr 19, 2024
Kia Ora!We are sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable to us, and we take it very seriously. We are now under a new management since December 2023, and we are taking measures to refurbish our rooms to serve you better. We are committed to ensuring your satisfaction and we appreciate the opportunity to make things right.Lake Tekapo Village Motel & Backpackers
The carpet was dirty,whole room needs repainting,very outdated and expensive for the condition.Heater didn’t work,thankfully staff member did find another one for us.No outside lighting at nighttime,had to walk upstairs in the dark.Positive,location is great and nice towels.Only good for one night stay.
Reception was only open for four hours. When we arrived at about 7pm (having been there previously at 1pm) after collecting the key from the board, I found that there weren't single beds in the room. It was resolved by a phone call and converting the sofa to a bed but I'nm not sure what would have happened if we arrived later and no-one answered the phone call.
Travellers in 2018 mentioned, it's a run down property and in 2024, it's not been refurbished and carpet is in it's worst stage.
People will asthma and with breathing problems will be suffocated in the rooms.
Location is excellent and that's the only positive thing.
I will advise people to stay away from this motel.
Room rate is very high and owner is not worried about well-being of the customers.
Health and Hotel inspection departments should inspect this motel and close this motel until it's refurbished
Ajit
Stayed 1 night in Apr 2024
Response from Lake Tekapo Village Motel on Apr 10, 2024
Kia Ora!We are sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable to us, and we take it very seriously. We are now under a new management since December 2023, and we are taking measures to refurbish our rooms to serve you better. We are committed to ensuring your satisfaction and we appreciate the opportunity to make things right.
8/10 Good
Pat
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, amenities
Had a view of the lake from the balcony between some buildings but couldn't have been closer to just walk to the edge. Room was a bit disappointing - tired and in need of some tlc - stained carpets, old microwave which smelt, no sink for washing up. It didn't match up to other similar priced motels we stayed at. In fantastic place though.
A great stay for me and my friends! So many things to do! We were able to hike a lot with the village motel being so close! We could walk to the lake, and see the stars at night! Loved this place!
Rebecca
Stayed 1 night in Mar 2024
Response from Lake Tekapo Village Motel on Apr 10, 2024
Kia Ora!Thank you for your positive feedback! It is truly appreciated and motivates us to keep delivering exceptional service. As we strive for excellence, we continuously improve our services to all facets to serve you better. Thus, if there’s anything you like or any suggestions you have, we would love to hear them.
Response from Lake Tekapo Village Motel on Apr 10, 2024
Kia Ora!Thank you for your positive feedback! It is truly appreciated and motivates us to keep delivering exceptional service. As we strive for excellence, we continuously improve our services to all facets to serve you better. Thus, if there’s anything you like or any suggestions you have, we would love to hear them.
Had room on 2nd floor with lake view, not much of one, but a lake view.
Had no sink to wash dishes in, was given a tub with dishwashing liquid & cloth, but no tea towel. Ended up washing dishes we used in bathroom sink. Rooms aircon setting (on wall heater) also didn't work, glad room had ceiling fan
Yes, this little jewel does need upgrading here and there but i loved my stay, the staff (Yin was above and beyond helpful) and would choose it again. And LOCATION, LOCATION, LOCATION
Cheryl M
Stayed 3 nights in Dec 2023
Response from Ying on Dec 12, 2023
Hi Cheryl, Thank you for your good review! Yes, the improvement is in our plan soon and I believe we will improve it better. Nice to meet you in Tekapo and looking forward to hosting you again in the future. RegardsLake Tekapo Village Motel Team
8/10 Good
Mike
Traveled with partner
Dec 3, 2023
Liked: Cleanliness, staff & service, amenities
Whole unit looked very "well-used" and rather shabby.
Heater did not work.
Beautiful spot by the lake, quick and easy check in check out. Comfortable bed, very clean. Lovely big bathroom and jacuzzi bath was a bonus after a day walking! No complaints at all.
Motel is in a great location in this small town. Everything you would want to see or do is within walking distance. Nice variety of restaurants. Room was adequate, with a fridge, microwave and some kitchen supplies. No sink in kitchen area so had to fill coffee pot and water bottles from bathroom sink. Nice to have a balcony, but needed a small table out there along with the two chairs.
Comfortable and clean enough to bookmark this hotel and stay here again. Lucky our room was at the ground floor, will hate to have to lug the luggage up the stairs. Love the closeness of the hotel to the Lake.
Room was spacious and located at a convenient location. Within walking distance to the lake and church. Very kind and helpful front desk to accommodate elderly guest with accessibility requests.
Owners were very accommodating and nice. They upgraded us to a bigger room without charge. The dining chairs could use an upgrade, other than that our stay was great.
There were numerous issues with the room. There was black mold around the shower and the bath area. There was missing caulking around the bathtub. The shower door did not close all the way causing the floor to get wet when taking a shower. The Wi-Fi did not work in the room and would only work if we went outside. When we questioned the quality of the Wi-Fi they said it was because of the Alpine environment. Yet the Wi-Fi worked when we were outside the room. We feel the room was overpriced for what condition it was in.
A bit expensive for what it is but the convenience is unparalleled. Walking distance to everything except the hot springs. Biggest downside was there was a lot of light coming through the frosted glass door which made it difficult to sleep well.