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Reviews of Hyatt Place Salt Lake City/Lehi

3 out of 5
Hyatt Place Salt Lake City/Lehi
3700 North Outlet Parkway, Lehi, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1014 out of 1287 reviews" "
Rating 8 - Good. 163 out of 1287 reviews" "
Rating 6 - Okay. 63 out of 1287 reviews" "
Rating 4 - Poor. 23 out of 1287 reviews" "
Rating 2 - Terrible. 24 out of 1287 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Edith A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located at the Point of the Mountain with easy access to both I-15 and Timpanogos Highway. It is set up on a hill, so it is quiet and has absolutely gorgeous views of the valley all the way to Utah Lake. Unlike most hotels, there is more than enough parking and it is within easy walking distance of shops and restaurants. The only negative is the breakfasts were not worth getting up for. Everything else was great.
Stayed 3 nights in Apr 2024
Response from Marcus Curtis on May 2, 2024
thank you for taking the time to do the review and giving us a great score. I will share your words about breakfast to help improve. We look forward to seeing you again.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay lots of restaurants and shopping
Stayed 1 night in Apr 2024
Response from Marcus Curtis on May 2, 2024
thank you for taking the time to do the review and giving us a great score. We look forward to seeing you again.

10/10 Excellent

Tiffany

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave and refrigerator was not working
Stayed 1 night in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5! I did want to note that we have a shared microwave in the lobby that all guests can use. Thank you for letting us know about the refrigerator so we can get that replaced.

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and yummy breakfast every morning! The pool and hot tub are great! We even requested a crib for our baby and it was ready and waiting in the room when we arrived. We will definitely be staying here again.
Stayed 3 nights in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5! We are so glad to hear you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great location.
Stayed 2 nights in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5!

10/10 Excellent

marilyn, Modesto

Traveled with partner
Very inviting…and attractive. Made a statement.nice, spacious room. Upgraded breakfast. Will probably stay there again. Nice job!
Stayed 2 nights in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5! We are so glad to hear you enjoyed breakfast and hope to see you again soon!

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , clean , friendly staff
Stayed 1 night in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5! Friendly staff is one of our favorite compliments!

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyler on Apr 30, 2024
Thanks for the 5 out of 5!

10/10 Excellent

Deyby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive and very beautiful room. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Marcus Curtis on Apr 17, 2024
thank you for taking the time to do the survey. We also want to thank you for the wonderful score. We look forward to you staying with us again.

10/10 Excellent

ademola

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Apr 2024
Response from Marcus Curtis on Apr 17, 2024
thank you for taking the time to do the survey. We also want to thank you for the wonderful score. We look forward to you staying with us again.

10/10 Excellent

Matthew

Liked: Amenities
Great service
Stayed 1 night in Apr 2024
Response from Marcus Curtis on Apr 17, 2024
thank you for taking the time to do the survey. We also want to thank you for the wonderful score. We look forward to you staying with us again.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was nice, and included breakfast was great.
Stayed 1 night in Apr 2024
Response from Marcus Curtis on Apr 17, 2024
thank you for taking the time to do the survey. We also want to thank you for the wonderful score. We look forward to you staying with us again.

8/10 Good

Kristie

Traveled with family
Great location
Stayed 2 nights in Apr 2024
Response from Marcus Curtis on Apr 17, 2024
thank you for taking the time to do the survey. We also want to thank you for the wonderful score. We look forward to you staying with us again.

10/10 Excellent

christine, puyallup

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well maintained Excellent service
Stayed 1 night in Apr 2024
Response from Marcus Curtis on Apr 6, 2024
Thank you for taking the time to complete the survey. We thank you for the wonderful score. we look forward to you staying with us again.

10/10 Excellent

Gertrude

Traveled with family
Liked: Amenities
Beautiful mountain views, clean, great breakfast, friendly staff, and SUPERB customer service,
Stayed 4 nights in Mar 2024
Response from Tyler on Apr 3, 2024
Thank you for the wonderful review! We are so glad to hear you enjoyed our great location, breakfast and friendly team. We hope to see you again soon!

10/10 Excellent

Ralph, Colorado Springs

Stayed 1 night in Apr 2024
Response from Marcus Curtis on Apr 6, 2024
Thank you for taking the time to complete the survey. We thank you for the wonderful score. we look forward to you staying with us again.

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean spacious suite! Comfortable beds and clean spacious bathroom. Kitchen stocked with cookware and dish soap. Laundry on 3rd floor. Breakfast was decent. Grocery, shopping outlet and lots of food walking distance. We enjoyed our very restful stay before heading into Moab.
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Apr 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility that is new/modern, clean and centrally located with lots to do out the door. Staff was friendly and accommodating
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Apr 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, amenities
This hotel has the potential to be great but there are a few things that need improvement. The ac didn’t work in the room and the fan was very loud, the bathroom door wouldn’t lock, and it looked liked things were just patched up, not actually fixed the right way, if that makes sense. It was a clean facility and the breakfast was great.
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Apr 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

10/10 Excellent

Ethan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Apr 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Robyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here for 1 night on our way through salt lake. The hotel is in an awesome location with lots of shopping and food options close to the hotel. The lobby and breakfast area are great! Our room was also nicely set up. We were given a room right on the pool which my kids thought was great but others may not think so haha! Even thought it was only 12 Celsius outside we still went swimming and the pool was nice and warm! Overall a great experience staying here!
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Apr 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

denise

Stayed 1 night in Mar 2024
Response from Tyler on Apr 30, 2024
Thank you for leaving a review. If you have any additional information that may help us improve our service and product, we would love to hear it!

8/10 Good

Terri, Prescott

Stayed 8 nights in Mar 2024
Response from Marcus Curtis on Apr 17, 2024
thank you for taking the time to do the survey. We also want to thank you for the wonderful score. We look forward to you staying with us again.

10/10 Excellent

Taylar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Breakfast options were great. Perfect area for shopping and food.
Stayed 4 nights in Mar 2024
Response from Marcus Curtis on Mar 20, 2024
Thanks for taking the time to take the survey. We also want to thank you for the awesome review. We will share your kind words with our staff. We look forward to you staying with us again.

10/10 Excellent

Elva, Roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Mar 13, 2024
Thanks for the awesome review. Can't wait to see you again.

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024
Response from Marcus Curtis on Apr 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Mar 2024
Response from Marcus Curtis on Mar 12, 2024
Thanks for the awesome review. We look forward to seeing you again.

10/10 Excellent

Percia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious room. Quiet and close to lots of shopping and food.
Stayed 2 nights in Mar 2024
Response from Marcus Curtis on Mar 12, 2024
Thanks for the awesome review. We look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Mar 2024
Response from Marcus Curtis on Mar 12, 2024
Thanks for the awesome review. We look forward to seeing you again.

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024
Response from Marcus Curtis on Mar 30, 2024
Thank you for taking the time to do the survey. We also want to say thanks for the awesome review.

10/10 Excellent

Cari Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this Hotel such a convenient place to stay for us so close to freeway and shopping and dining also close to where are family lives. Staff was always so friendly and helpful
Stayed 2 nights in Mar 2024
Response from Marcus Curtis on Mar 9, 2024
Thank you so much for the wonderful review and the kind words. We look forward to your next visit.

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcus Curtis on Mar 9, 2024
Thank you so much for taking the time for the survey and leaving and amazing score. We look forward to your next visit.

6/10 Okay

Stephanie, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room and hotel were nice. I found that the staff was a little less warm than I would have liked but it was really just the lady that checked me in. My room was on the 1st floor so I had to keep my blinds closed. The bed was about 3 feet from the window so it wasn’t an option to sleep with it open which made waking up in the dark difficult. Breakfast every other day is good but the odd day wasn’t great. Room was cleaned every day with fresh towels which was great. My only complaint is that the bed didn’t really have a proper blanket and the one in the wardrobe was similar to a towel. Some of the towels I used were pretty worn out.
Stayed 5 nights in Feb 2024
Response from Marcus Curtis on Mar 2, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Marcus Curtis on Mar 20, 2024
Thanks for taking the time to take the survey. We also want to thank you for the awesome review. We look forward to you staying with us again.

6/10 Okay

John

Stayed 3 nights in Feb 2024
Response from Marcus Curtis on Mar 20, 2024
Thanks for taking the time to take the survey. We look forward to you staying with us again.

10/10 Excellent

Leslie

Stayed 1 night in Feb 2024
Response from Marcus Curtis on Mar 20, 2024
Thanks for taking the time to take the survey. We also want to thank you for the awesome review. We look forward to you staying with us again.

10/10 Excellent

Jill

Stayed 2 nights in Feb 2024
Response from Marcus Curtis on Mar 20, 2024
Thanks for taking the time to take the survey. We also want to thank you for the awesome review. We look forward to you staying with us again.

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased! Clean, nice, and convenient!
Stayed 3 nights in Dec 2023
Response from Tyler on Feb 19, 2024
Thanks for the 5 out of 5!

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tyler on Feb 19, 2024
Thanks for the 5 out of 5!

10/10 Excellent

Konomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tyler on Feb 16, 2024
Thanks for the 5 stars!

10/10 Excellent

Tyson

Stayed 1 night in Feb 2024
Response from Marcus Curtis on Mar 21, 2024
Thanks for taking the time to take the survey. We also want to thank you for the awesome review. We look forward to you staying with us again.

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and shuttle service
Stayed 3 nights in Jan 2024
Response from Tyler on Feb 16, 2024
Thanks for the kind words!

6/10 Okay

Camillia

Disliked: Staff & service, property conditions & facilities
the cleanliness of the hotel was mediocre and the staff wasn’t super friendly or helpful.
Stayed 1 night in Feb 2024
Response from Tyler on Feb 16, 2024
Thank you for the review. I am sorry to hear we did not meet your expectations. We will use this as feedback to improve our service and product.

8/10 Good

Tierra

Traveled with family
Liked: Amenities
Nice clean room. Breakfast was yummy.
Stayed 1 night in Feb 2024
Response from Tyler on Feb 16, 2024
Thanks for the review. We are glad to hear you enjoyed the room and breakfast. We hope to see you again soon and will strive for the 5 out of 5 on your next stay!

10/10 Excellent

ED

Stayed 2 nights in Jan 2024
Response from Tyler on Feb 16, 2024
Thanks for the 10 out of 10!

10/10 Excellent

eric

Stayed 2 nights in Jan 2024
Response from Marcus Curtis on Mar 20, 2024
Thanks for taking the time to take the survey. We also want to thank you for the awesome review. We look forward to you staying with us again.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to locate, the staff were friendly and courteous, the area around the property had plenty of dining options, and the breakfast was great, something for everyone.
Stayed 1 night in Jan 2024
Response from Tyler on Feb 16, 2024
Thanks for the wonderful review! We are so excited to hear you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from Tyler on Feb 16, 2024
Thanks for the 10 out of 10!

10/10 Excellent

Sage

Stayed 1 night in Jan 2024
Response from Tyler on Feb 16, 2024
Thanks for the 5 stars!