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Reviews

4.9 / 5Exceptional
14 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Pet Friendly

Map

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Standard Double Room

    Room Amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Junior Suite

    Room Amenities

    • 484 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More details
  • Loft Suite

    Room Amenities

    • 699 sq ft
    • Mountain view
    • Sleeps 3
    • 1 Queen Bed
    More details
  • Open Suite

    Room Amenities

    • 699 sq ft
    • Mountain view
    • Sleeps 3
    • 1 Queen Bed
    More details
  • Family Suite

    Room Amenities

    • 807 sq ft
    • Mountain view
    • Sleeps 5
    • 1 Double Bed and 2 Twin Beds
    More details
  • Chalet Suite

    Room Amenities

    • Sleeps 3
    • 2 Double Beds
    More details
  • Suite des Ours

    Room Amenities

    • Sleeps 7
    • 2 Double Beds
    More details
  • Suite Polaire - 2 persons

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Suite Polaire - 4 persons

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details

About this area

Lens

Located in Lens, Hostellerie du Pas de L'Ours Relais et Chateaux is in the city center and next to a golf course. Violettes Express Gondola and Chalais-Brie-Vercorin Cable Car are local landmarks, and the area's natural beauty can be seen at Bisse Ayent Trail and Bisse de Sion Trail.

Getting around

  • Randogne Montana Station - 5 min drive
  • Geneva (GVA-Cointrin Intl.) - 124 min drive

Restaurants

  • L Ours – 1 star Michelin rating. Pool-view fine-dining restaurant offering French cuisine. Open on select days.
  • Bistrot Des Ours – Bistro offering Mediterranean cuisine. Serves lunch, dinner, and light fare on select days.

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

Family-friendly hotel with 2 restaurants and free area shuttle
2 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a fitness center, a poolside bar, and a spa tub are onsite. All 15 rooms feature thoughtful touches like bathrobes and slippers, along with free WiFi and balconies. Guests will also find flat-screen TVs, minibars, and room service.
Hostellerie du Pas de L'Ours Relais et Chateaux offers 15 accommodations with minibars and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Roundtrip airport shuttle (surcharge)
Free area shuttle

Food and drink

Continental breakfast available for a fee daily 7:30 AM–10 AM: CHF 35 for adults and CHF 20 for children
2 restaurants
1 poolside bar
Room service available

Things to do

Fitness center
Indoor pool
Outdoor pool
Sauna
Spa services
Spa tub

Family friendly

Babysitting/childcare (surcharge)
Free area shuttle
Free cribs/infant beds
Indoor pool
Outdoor pool

Conveniences

Front-desk safe
Gift shop/newsstand

Guest services

Concierge services
Front desk (limited hours)
Luggage storage
Porter/bellhop
Ski equipment rentals
Ski storage
Snow sports gear
Tour/ticket assistance
Wedding services

Languages spoken

Dutch
English
French
German
Italian
Portuguese
Spanish

Business services

1 meeting room
Conference space

Outdoors

BBQ grill(s)
Garden
Terrace

Spa

5 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Massages
Massage/treatment rooms
Sauna
Spa tub
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking

More

Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Free cribs/infant beds
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Separate bathtub and shower

Entertainment

Cable/satellite channels
Flat-screen TV

Food and drink

Free bottled water
Minibar

Outdoor space

Balcony

More

Desk
Phone
Slippers

Policies

Check-in

Check-in between 3 PM - 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets allowed for an extra charge of CHF 35 per pet, per night
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.0 per day.
  • Free cribs (infant beds)!

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests up to 11 years old.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: CHF 35 for adults and CHF 20 for children (approximately)
  • Pet fee: CHF 35 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Hostellerie Pas L'Ours Relais Chateaux Hotel
  • Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
  • Hostellerie Pas L'Ours Relais Chateaux Lens
  • Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
  • Hostellerie Pas L'Ours Relais Chateaux Lens
  • Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
  • Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
  • Hostellerie du Pas de L'Ours Relais et Chateaux Lens
  • Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
  • Hostellerie Pas L'Ours Relais Chateaux Hotel
  • Hostellerie Pas L'Ours Relais Chateaux
  • Hostellerie du Pas de L'Ours Relais et Chateaux Lens
  • Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
  • Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Frequently asked questions

4.9

Exceptional

5 - Excellent
13
4 - Good
1
3 - Okay
0
2 - Mediocre
0
1 - Poor
0
4.9
Cleanliness
4.9
Service and Staff
4.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2019

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 6 nights in Sep 2017

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5/5 Excellent

Beautiful chalet style hotel.

We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.

Pros: The large, well appointed room and excellent staff Transport to the ski lifts and collection was quick and efficient

Location: Excellent slopes of Crans Montana.

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Sus instalaciones, la decoración, la atención del personal.

Stayed 1 night in Sep 2019

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