Perhaps my expectations were too high, considering the great reviews. But the property was only average in my opinion. The phone in my room didn’t work on outgoing calls… I couldn’t place any outgoing calls and I reported it immediately to the front desk. They only checked it by calling my room… so I could receive calls incoming, but I needed the phone for outgoing calls! They never attempted to fix it.
The parking is horrible with very narrow entrance and exit lanes on a very busy highway without a traffic light.
I had a handicapped accessible room, but they never did bring the shower chair I requested. I had to get my son to request it again and go get it for me. They said they had forgotten what room I was in.
The cleaning people weren’t friendly at all and rarely responded back when spoke to.
I usually stay every month for a few days at another establishment that isn’t rated as highly as this one, but I find they are friendlier and responsive immediately if something isn’t working correctly.
The early morning and early afternoon desk clerk was very friendly. The evening and night desk clerk… not so much.
I dislike leaving bad reviews and it’s very rare that I do, but I wonder if all of the wonderful reviews are truly written by paying customers at this establishment.