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Reviews of Fairfield Inn & Suites by Marriott Lexington North

2.5 out of 5
Fairfield Inn & Suites by Marriott Lexington North
2100 Hackney Pl, Lexington, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 530 out of 1004 reviews" "
Rating 8 - Good. 273 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 51 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend cooperative arrangement with Cracker-barrel next door for ramp/rail access. Cut-through path for seniors & in-firm needing a lunch/dinner option is treacherous especially when wet.
Stayed 1 night in Apr 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was what customer service is supposed to be! They had a power outage and were prepared to do checkin “old school”. When the time came to get our luggage to the 2nd floor, four staff members pitched in, grabbed our bags and everyone got our things upstairs in one trip! I really want to commend Josh, Erin, JimBob and Mikayla (hope I spelled these right) for jumping into action. THIS is a team that hits it out of the park!
Stayed 1 night in Apr 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed the weekend for the Drake tour, room was kinda smelly but whatya gonna do.
Stayed 2 nights in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

NangKhawm

Traveled with family and small children
Great place to stay
Stayed 1 night in Apr 2024
Response from Joshua Mull - GM on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast. Quiet. Great service.
Stayed 1 night in Apr 2024
Response from Joshua Mull - GM on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024
Response from Joshua Mull - GM on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2024
Response from General Manager - Joshua Mull on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Elizabeth, Wichita

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient on and off I-64. Very clean. 2nd time staying here and will visit again.
Stayed 1 night in Apr 2024
Response from General Manager- Joshua Mull on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
easy access
Stayed 1 night in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Good

Okhwa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a little old and small but staff was friendly, the breakfast was decent and it was clean. For the price, it was a good value.
Stayed 1 night in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool needs a good cleaning resurfacing but the hotel was clean and the staff was wonderful!
Stayed 1 night in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we appreciate your feedback and are working on getting our pool area resurfaced.

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this hotel, staff was friendly, room was clean and comfortable. Overall great stay. Good price as well.
Stayed 1 night in Mar 2024
Response from General Manager - Joshua Mull on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great. Property was nice
Stayed 2 nights in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very nice people at the front desk. They had a pool and hot tub, nice but heavily chlorinated and a bit small. Delicious breakfast, even had quiche.
Stayed 1 night in Mar 2024
Response from GM on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Check in was easy and staff is friendly. It looked like they were going to have an Easter event for kids which I havent seen before but thought it was great. We didnt get to partake as we were just stopping for night on way home. Would stay again.
Stayed 1 night in Mar 2024
Response from Joshua Mull on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in. Nice clean rooms.
Stayed 1 night in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for your feedback, we're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Delta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Genreal Manager - Joshua Mull on Apr 24, 2024
Thank you for your feedback, we're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, and breakfast was plus.
Stayed 1 night in Mar 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for staying with us!

10/10 Excellent

Kym

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we travel through. Our fur baby is always welcome and we enjoy a meal at the Cracker Barrel that is connected to the parking lot. They have done a lot of upgrades and the place is looking great. The free breakfast is enjoyable and the parking lot feels safe for walking our dog at night. This stay's bed was a bit firm, but I don't remember having an issue with this during past stays. We will continue to stay here every time we are passing through.
Stayed 1 night in Mar 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for your return business, hope to see you again next time you're in the Lexington area.

10/10 Excellent

raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rate was excellent. Pool had a hot tub that was clean and warm. Room had a king size bed with softer pillows. Breakfast was good and plenty. Would stay there again!
Stayed 1 night in Mar 2024
Response from Joshua Mull on Mar 13, 2024
Thank you for giving us feedback on your recent stay with us, we hope to see you in the near future

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from Joshua Mull on Mar 13, 2024
Thank you for taking the time to give us feedback on your recent stay with us, we hope to see you again soon!

4/10 Poor

Megan

Traveled with family
Liked: Staff & service, amenities
Your staff was an amazing and responsive. We discovered stink bugs in our room on the bed spread and curtains. They gave us a different room.
Stayed 2 nights in Feb 2024
Response from Joshua Mull on Mar 13, 2024
Thank you for taking the time to let us know about your recent stay with us. It is by guest feedback that we are able to better our service. I hope is that the next time you are in the Lexington area you will give us another shot to make things right.

10/10 Excellent

HANNA M

Stayed 1 night in Mar 2024
Response from Joshua Mull - General Manager on Apr 24, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean
Stayed 1 night in Mar 2024
Response from Joshua Mull on Mar 13, 2024
Thank you for your feedback, hope to see you again in the near future.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great trip and room. We were upgraded for free because they overbooked our room so the executive suites are amazing.
Stayed 2 nights in Mar 2024
Response from Joshua Mull on Mar 13, 2024
Glad to see you enjoyed your stay! hope to see you again in the near future.

6/10 Okay

Sherry

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Joshua Mull on Mar 13, 2024
Thank you for your feedback,

10/10 Excellent

Larry

Great
Stayed 1 night in Mar 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for sharing your experience with us. We hope to see you in the future.

10/10 Excellent

Paige, Morrison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process went very well the staff has been very polite and friendly, the beds are comfortable!
Stayed 1 night in Mar 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Porcia

Traveled with family
Liked: Staff & service
Great Stay
Stayed 2 nights in Feb 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for your feedback, we hope to see you again in the near future.

6/10 Okay

Tom

Disliked: Property conditions & facilities
We had a room with a pull out sofa. I didn’t expect the sofa mattress to be as bad as it was. Also, the parking lot light shone directly in the window by the sofa with no way of closing the curtain to block light. Terrible night’s sleep.
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Thank you for taking the time to let us know about your experience, our hope is that all of our guest has a pleasant stay, I see this was not the case for you, for that I apologize.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, modern, and check-in was effortless
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
George - Thank you for taking the time to give feedback on your recent stay. We hope that the next time your in the city, you will choose to stay with us again.

10/10 Excellent

Shawn

Stayed 3 nights in Feb 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for taking the time to give us feedback on your recent stay with us, we hope to see you again in the near future.

8/10 Good

Stephanie, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Suzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to sleep while traveling.
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

10/10 Excellent

Sharon L

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Great for my dog.
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

8/10 Good

Richard

Breakfast was disappointing. Juice machine was broken. No water available no salt and pepper.
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, I would like to apologize for the lack of items during breakfast. We hope to see you again in the near future.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The pool was smaller than expected.
Stayed 1 night in Feb 2024
Response from Joshua Mull - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

6/10 Okay

Joel

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay.

10/10 Excellent

Gladys

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean,pool and hottub wS clean.only thing i didnt like was that breakfast ended at 9am and i sleepd in and miss breakfast.
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

10/10 Excellent

Rolla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good
Stayed 1 night in Feb 2024
Response from Joshua Mull (General Manager) on Feb 24, 2024
Thank you for taking the time to give us feedback on your recent stay, we look forward to seeing you again soon

8/10 Good

beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Made a great recommendation for dinner. When we retirned from dinner we were greeted with fresh warm cookies.
Stayed 1 night in Feb 2024
Response from Joshua Mull (General Manager) on Feb 24, 2024
Awesome, glad you enjoyed your stay with us, hope to see you again soon,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua Mull (General Manager) on Feb 24, 2024
Thank you for your feedback, we hope to see you in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new, staff was great.
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 23, 2024
Thank you for your feedback, hope to see you again soon!

10/10 Excellent

Kevin, Fishers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Fairfield that met all the high standards of Marriott. Easy access, clean and pleasant rooms, good breakfast, great staff.
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Worked well
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch
Stayed 1 night in Feb 2024
Response from Joshua M. - General Manager on Mar 24, 2024
Thank you for giving us feedback on your recent stay, we look forward to seeing you again soon!