Lighthouse Inlet Heritage Preserve Tours

Great Location! Clean rooms. Fun bar/ restaurant.

The staff and everyone was super nice and accommodating. They even helped us move rooms since our first room was very noisy. We tried our best to ignore but they moved us to the 4th floor which was a much nicer stay from that regard. The main thing for us was the cleanliness of it all. So everything seemed cleaned for the most part but there were ants all over the room. We first noticed from a cleanliness perspective when we were looking to call the front desk and noticed the phone was disconnected. When I went to go look behind to connect it, it was extremely dusty back there and as I looked up towards the top of the head board, it was pretty dusty too. The biggest thing were the ants though. We noticed them a lot in the bathroom and in the desk area of the room. Mainly in the bathroom though, there was a lot in the bathroom. Overall, the staff was super nice and everything was super close, but the cleanliness was the biggest thing for us.

We recently stayed at the Francis Marion Hotel in Charleston and had an overall great experience, with a few important things to note. The historic charm is real—the lobby is beautiful and full of character, and the location is outstanding. Being right in the heart of downtown Charleston made the entire trip worthwhile and allowed us to walk almost everywhere. Customer service was excellent throughout the hotel and in the restaurant. The food in the restaurant was fantastic, and the staff was consistently friendly and helpful. One standout was the hotel providing a loaner wheelchair for my elderly parent at no cost, which was incredibly appreciated since rentals can be very expensive. We booked three rooms (one for elderly parents, one for teenage daughters, and one for ourselves). While the beds were comfortable, the rooms were surprisingly small and underwhelming for the price. After tax, each room was $347.82, and we expected more space at that rate. Parking is another consideration. We had two cars, and parking was nearly $50 per car per night, which adds up quickly. The only truly negative experience involved room service. My elderly father tried to order a diet drink and ended up with a $77 charge for a 12-pack. The hotel did reduce the charge by $10 after I called, which I appreciated, but it was still frustrating. Bring your own drinks. Overall, this is a great hotel if you value location, history, and excellent service and don’t mind smaller rooms.