2/10 Terrible
Deanna
Traveled with partner
May 9, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in under my daughter reserv. not being told this could not happen as she had paid for her stay and we had not yet. We had not realized Lincoln area has basically gone to cc only for hotels. I was there in Lincoln for a Heart procedure and we came back to the room as I needed to stay for one more night just in case there were issues and rest before the long drive home to find out they had packed all of our belongings in trash bags and locked us out of the hotel. The manager or whomever as she never identified herself came at me telling me I had signed in under someone else and etc. I said yes I signed my signature and gave my vehicle information and gave my credit card information as I told the clerk we would need another night added to the reservation. The individual told me it was wrong and I said well the clerk never said a word when I checked in, and she said there was some information that wasn’t relayed right but we could not stay.
I am fuming at this point, I went to my husband who pulled the vehicle around and they pulled the cart out to wherever they had it and gave it to me and I just said to the lady just so you know “I just got done having a heart cath done” her mouth dropped and she said well I hope you get along okay…
Um, no I ended up in Kearney the next day, so tell me how this is right? I expect an apology. Not my fault staff isn’t aware of policies. I used to work for Holiday Inn many moons ago and don’t think their ethics has changed.
Deanna
Stayed 2 nights in May 2024