Front of property
Check availability

Reviews of Aerotel London Heathrow T2 & T3

3 out of 5
Aerotel London Heathrow T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 900 out of 1832 reviews" "
Rating 8 - Good. 529 out of 1832 reviews" "
Rating 6 - Okay. 225 out of 1832 reviews" "
Rating 4 - Poor. 114 out of 1832 reviews" "
Rating 2 - Terrible. 64 out of 1832 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear Philip,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

4/10 Poor

Victoria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear Adam,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveller or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
There were no windows in the room and that was very off putting at first, but there is a large common room with a TV and tables and chairs as an escape from the windowless room. It was fine for a one night stay at the airport.
Stayed 1 night in May 2024

10/10 Excellent

Finna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so far from Terminal 5 to terminal 2 where the hotel located . I am handicapped I didn’t know it would that far walking. I recommend if you are handicapped take a taxi from terminal 5 to terminal 2. Overall the hotel is excellent.
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear Finna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 Okay

Kacie

Disliked: Cleanliness, property conditions & facilities
I paid almost £165 to stay at Aerotel Heathrow ahead of my flight this morning. Upon first impressions, I was pleased with the cleanliness of the hotel and the facilities available to guests. However, the location of the hotel doesn't leave you with much choice in terms of things to do or places to eat and drink if you'll be staying at the hotel overnight. In addition, I was absolutely sickened to pull back the duvet to find hairs, stains and what looked like either blood or tomato-based food stains on the bedding. I ended up having to have my bedding changed at 1.15am - 1.30pm. The manager was very helpful and apologetic. She offered me a change of room but as I'd already unpacked and had a morning flight, this option didn't appeal to me. To top it off, the TV didn't work at all - the stream was lost - and not even the manager could get it working. Take my advice and stay at the Hilton Garden hotel instead. I will definitely be submitting a complaint about my experience at this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Liked: Amenities, property conditions & facilities
Great place to stay before a early flight of if you need to be in Heathrow. Stuff was very kind and helpful. I’ll be back.
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear Laura,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much needed rest was found at this hotel. Please note rates were significantly lower last minute, which was kind of a bummer, but the hotel was quiet and we appreciated the clean facilities!
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear Donna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The best part is it’s convenient location in Heathrow Terminal 3 and it’s flexible “by the hour” policy
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear David,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 Okay

Giuseppe

Liked: Staff & service
Stayed 1 night in May 2024
Response from Clitax Pereira, Front Office Manager. on May 12, 2024
Dear Giuseppe,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

Rick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Worst issue: Shower didn't drain. If I hadn't cut my shower short it would have flooded the whole room. Rooms small. Breakfast is just a bag of pre-packaged items.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on May 12, 2024
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. We will certainly address the shower issue to our housekeeping team, and we do only take away prepacked breakfast for which information is provided on all booking platform. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue is smallness of rooms.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on May 12, 2024
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location before or after a flight.
Stayed 1 night in May 2024
Response from Clitax Pereira, Front Office Manager. on May 9, 2024
Dear Martin,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 1 night in May 2024
Response from Clitax Pereira, Front Office Manager. on May 9, 2024
Dear Dana,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini hotel right in the Heathrow Terminal 3 arrivals area. Extremely quiet. Very convenient to flights leaving from T3 in the morning.
Stayed 1 night in May 2024
Response from Clitax Pereira, Front Office Manager. on May 9, 2024
Dear Joe,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Carlos

I always try and opt for this hotel when flying from Heathrow. The rooms are a little on the small side but always clean and functional. Always a bottle of water placed in the room as well as tea and coffee. Bed is comfortable. The only slight issue is that the cost of the rooms have gone up quite a bit but to be fair so have a lot of other Airport hotels. I would always opt for this hotel!
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on May 7, 2024
Dear Carlos,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in an airport. Kind Regards,

10/10 Excellent

Charles, New Baltimore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right in terminal 3 of Heathrow Airport it was the most convenient way to get to our early morning flight
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 7, 2024
Dear Charles,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Kanchana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff very nice and helpful, very quiet hotel even though is in the airport, will be definitely stay again.
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 7, 2024
Dear Kanchana,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 Good

James

Liked: Cleanliness
It’s conveniently located, clean has great staff but could use more help(luggage) help if you have a lot
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on May 6, 2024
Dear James,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have used this hotels several times before. I like the fact that it is in Terminal 3 and is conveniently located just as you exit Arrivals. It’s useful for me to spend the night there after a long flight before I continue my journey to South Wales the next morning.
Stayed 1 night in May 2024
Response from Asad U. - Duty Manager on May 4, 2024
Dear Michelle,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit.Kind Regards

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was extremely convenient for an early flight. I wish we had known that the inside walkway was closed, but it wasn't a big problem to go outside to access the terminal.
Stayed 1 night in Mar 2024
Response from Asad U. - Duty Manager on May 4, 2024
Dear Courtney,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, though quite small. But it was very well laid out and had everything we needed. A good option if you don’t want to deal with shuttles.
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on May 2, 2024
Dear Natalie,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything from its convenient location within the airport, wonderful shower, small yet efficient room and furnishings, friendy, courteous staff, wonderful selection of organic, gluten free, and other incredibly healthy meals located next door to hotel at M & S Store plus a wonderful Italian Café across from M& S Store.
Stayed 2 nights in Apr 2024
Response from Night Manager on May 2, 2024
Dear Kathleen,Thank you for your rating and it is pleasure to read your wonderful review. We are pleased that you had an enjoyable stay and that you liked the Hotel. We look forward to welcoming you in the near future.Kind RegardsJackie Underwood

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was clean and everything worked, lovely shower too. Expensive,no windows, very small room. But hey ,only had to sleep for a few hours in it!
Stayed 1 night in Apr 2024
Response from Night Manager on May 2, 2024
Dear Philip,Thank you for your rating and feedback. . All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol; thus, all of our rooms are adequately lit and properly air conditioned. We are sorry that you found your room small.. We do apologise if you found the hotel too expensive. We hope to see you in the future.Kind regardsJackie Underwood

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless, quiet, short walk to departures. Really comfortable bed
Stayed 1 night in Apr 2024
Response from Night Manager on May 1, 2024
Dear Linda,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit. Kind RegardsJackie Underwood

6/10 Okay

Weiting

Business traveler
Disliked: Property conditions & facilities
The floor and furniture were pretty dirty
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 29, 2024
Dear Weiting,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the cleanliness of the room to our attention we would have gladly given you a different room as we want all our guest to have a great experience at Aerotel London Heathrow. Kind Regards

10/10 Excellent

Michelle, Maldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Night Manager on Apr 30, 2024
Dear Michelle,,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is our honor to know that the Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are Pleased that you enjoyed your stay with us. Kind RegardsJackie Underwood

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick layover
Stayed 1 night in Mar 2024
Response from Clitax Pereira, Front Office Manager. on Apr 28, 2024
Dear Nicole,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

2/10 Terrible

Andrew

Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 27, 2024
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 27, 2024
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
Stayed 1 night in Apr 2024
Response from Night Manager on Apr 25, 2024
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 24, 2024
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 Excellent

Angela

Traveled with family
Liked: Amenities
Very clean and comfy room! Staff friendly!
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 23, 2024
Dear Angela,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 Okay

David

Great for access to terminal three. Very small rooms at a high price. No restaurant. Very basic. Next time back to Hilton! .
Stayed 1 night in Apr 2024
Response from Night Manager on Apr 25, 2024
Dear David,The Only In-Terminal Hotel Located in Terminal 3 Arrivals. We are sorry if you found your room small. We are a transit hotel and the hotel is designed for travellers by travellers, There is a restaurant located in the departure building on the first floor and there is places to get food inside the arrivals hall. Sorry for the inconvenience caused. Kind RegardsJackie Underwoood

8/10 Good

Mark

Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on May 16, 2024
Dear Mark,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

4/10 Poor

Marc

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location in terminal great, rooms also ok. Welcoming kind of pushi, not clear talking, almost unfriendly...
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 23, 2024
Dear Marc,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rather than get up very early on a Monday to get to Heathrow, we decided to book a room at the Aerotel. It took some time to find the hotel after disembarking from the Heathrow Express. First there are signs, then there aren't signs so you keep walking and hope you can find it. Seeing the final sign at the entrance was a relief. The "lobby" opens right into terminal 3. Check in was lovely, a very nice woman helped us. We had a "family room" with 2 beds and I found the size adequate for two people and 3 large bags. The room was set up with complimentary waters, instant coffee, tea, and hot chocolate. There were also some sandwiches and snacks available for purchase in the lobby. The room was quiet, which was great for our needs. As others have mentioned, there are two green lights in the ceiling and they were a bit distracting. There are no windows, but not a great loss as we just needed to sleep. Beds were comfortable, Towels were very nice, unexpectedly so. Unfortunately the body wash was out in the shower, a minor inconvenience. Getting to terminal 2 was over 20 minutes of walking from the hotel so keep that in mind as you time your departure.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 22, 2024
Dear Anna,Thank you for taking your time for lovely review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. As the hotel concept is ''for travelers designed by travelers for short stay''. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Sulaman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 22, 2024
Dear Sulaman,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Jory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing airport hote! The rooms are spacious and it’s an excellent choice for travelers with long layovers.
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 21, 2024
Dear Jory,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards

6/10 Okay

Jan

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff on the desk at check in were extremely arrogant and down right rude. I don't expect that from anyone.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 22, 2024
Dear Jan,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 Good

Xinyi

Business traveler
Liked: Cleanliness, staff & service, amenities
Convenient for a morning flight after a long day. The tv doesn’t work. Otherwise everything is fine and adequate. Quiet. Cozy. The staff are easy.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 19, 2024
Dear Xinyi,Thank you for taking Time for the review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.Please bring any issues to our attention during the stay, we tend to resolve immediately when in-house. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 19, 2024
Dear Jonathan,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a Godsend for me. I had flown into Heathrow from Calif and I was exhausted. I was so happy to see they are in the airport. Staff very friendly and very courteous. from
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 17, 2024
Dear Pamela,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind Regards

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 16, 2024
Dear Simon,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Benefits - Great location, great staff, clean comfortable rooms and easy to get food at M&S in the terminal. Nice lounge area to eat in as rooms are small and have no windows. Bright green ceiling lights that stay on all the time and the lack of windows are the downsides for this hotel.
Stayed 1 night in Apr 2024
Response from Clitax Pereira, Front Office Manager. on Apr 14, 2024
Dear Jeremy,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your high rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 Excellent

Yoanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 14, 2024
Dear Yoanna,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Night Manager on Apr 16, 2024
Dear Joel, Thank you for your rating. We would be grateful that next time you could leave us feedback on your experience of Aerotel. We look forward to welcoming you again in the future.Kind RegardsJackie Underwood

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
I think for price you pay you would expect more but convenience and stress free day on the day of the trip is what appealed to me to stay here. Traveling 2 hours on the day of flight that’s not for me as so many thing could go wrong. I would most definitely stay here again ☺️
Stayed 1 night in Apr 2024
Response from Asad U. - Duty Manager on Apr 14, 2024
Dear Ewa,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel along the ring around Cologne. Great dining nearby, and the DOM a short walk away.
Stayed 1 night in Apr 2024
Response from Night Manager on Apr 16, 2024
Dear Edward,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind RegardsJackie Underwood