This property is in a beautiful area & the grounds are quite nice for the price, but the service here was disappointing and the staff is prejudiced. Check-in time is at 3PM, I called ahead and asked if I would be able to store my bag, a large suitcase. I arrived at 11, was told I would need to use a locker for £2, however they were too small for my suitcase, so I just stayed in the cafe, and settled in to do some work. Not long after this a couple of other travelers arrived, and I heard them ask to store their luggage as well, to a different staff member. The staff member walked them over to a room and they placed their (also large) suitcases there. So I went up to reception and asked again, and the staff member said sure, and stored my luggage for free. Weird, but okay, maybe the first person was misinformed. 2:15 PM, I went up to the desk to try check-in again. The staff member reminded me it was 3PM, so I apologized and sat. 10 minutes later a couple came and appeared to be given a room key. I got back up in line, and I asked, just as I had 2:15, if I could check in. “Sure”.
Then, they tried to tell me I did not have a reservation. Called hotels.com and suddenly they found the reservation, but claimed it was not paid for. I was sure it was, but the man shrugged. Had to call again. Once this was resolved the man was irritated to have me sign and short with me after handing my key over. Was perfectly lovely greeting the girls behind me.
Bottom line, staff is racist.