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Reviews of The Ampersand Hotel - Small Luxury Hotels of the World

5 out of 5
The Ampersand Hotel - Small Luxury Hotels of the World
10 Harrington Road, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 797 out of 1003 reviews" "
Rating 8 - Good. 152 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 9 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kindra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was thoughtful and kind, my room the and decor throughout were adorable
Stayed 5 nights in May 2024
Response from Catarina A. on May 12, 2024
Dear Kindra,Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! I highly recommend this hotel.
Stayed 3 nights in May 2024
Response from Yaroslav on May 11, 2024
Dear April, thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Yaroslav & The Ampersand Team.

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in convenient location. It would be good if there were more options in restaurant.
Stayed 5 nights in May 2024

10/10 Excellent

Rahman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 5 nights in Apr 2024
Response from Yaroslav on May 6, 2024
Dear Mr Rahman, thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Yaroslav & The Ampersand Team

10/10 Excellent

Tallie

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to in London. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenny, Carrboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from being in a convenient location for visiting museums and traveling via South Kensington Station, this hotel was super comfy and quiet!
Stayed 1 night in Apr 2024
Response from Zohaib on May 2, 2024
Thank you Jenny, It's a pleasure to hear you had a great stay and was looked after so well by the team. We hope to have the pleasure of welcoming you back again soon. Warm regards, Zohaib & the Ampersand Team

10/10 Excellent

Daniel, Waukee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean and good hotel. Check in and out were a breeze. The afternoon science tea we had was absolutely perfection.
Stayed 2 nights in Apr 2024
Response from Zohaib on May 1, 2024
Dear Daniel, thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards,The Ampersand Team

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Apr 2024
Response from Zohaib on Apr 29, 2024
Dear Natasha, thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, The Ampersand Team

10/10 Excellent

Lily

Stayed 4 nights in Apr 2024

10/10 Excellent

Jonathan, St Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Niels F on Apr 16, 2024
Thank you Jonathan!Warm regards,The Ampersand Team

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay and amazing location. Room was super small but I guess it’s London!
Stayed 5 nights in Mar 2024
Response from Catarina A. on Apr 7, 2024
Dear SARAH,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Jeremy, Manly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class.
Stayed 1 night in Apr 2024
Response from Catarina A. on Apr 7, 2024
Dear Jeremy,Thank you for your amazing feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Tube, bus, taxi stand, ahopping, quality restaurants, and wonderful museums all within a very short walking distance. Also, the staff was incredible.
Stayed 5 nights in Mar 2024
Response from Ana on Mar 24, 2024
Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards,The Ampersand Hotel Team

10/10 Excellent

rebecca j

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, comfortable, welcoming hotel and everyone on the staff is very kind, helpful, and absolutely lovely. I recommend highly.
Stayed 5 nights in Mar 2024
Response from Catarina A. on Mar 20, 2024
Dear rebecca,Thank you for the kind review. We are pleased that you had a great stay with us, and we hope to have the pleasure of welcoming you back next time you visit South Kensington.Warm regards,

10/10 Excellent

Fiona, Glasgow

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Mar 2024
Response from Niels F on Mar 18, 2024
Dear Fiona,We are pleased to learn that you had a lovely stay with us. We hope to have the pleasure of welcoming you back next time you visit South Kensington.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Joan

Liked: Staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful. Comfortable room.
Stayed 1 night in Mar 2024
Response from Niels F on Mar 12, 2024
Dear Joan,Thank you for the kind feedback. We are please to hear you had a comfortable stay and was looked after well by the team.We hope to have the pleasure of welcoming you back on another occasion.Warm regards,The Ampersand Team

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel with outstanding service and lovely restaurants.
Stayed 4 nights in Feb 2024
Response from Catarina A. on Mar 10, 2024
Dear Tim,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Niels F on Mar 5, 2024
Thank you David,We are pleased you had great stay and was looked after well by the team.Hopefully we have the pleasure of welcoming you back on another occasion.Warm regards,The Ampersand Team

10/10 Excellent

Oluwagbemiga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb customer service. Elegant, quiet, and understated luxury hotel. Great location - well connected, but just off the middle of everything. Excellent.
Stayed 1 night in Mar 2024
Response from Catarina A. on Mar 3, 2024
Dear Oluwagbemiga,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Shivkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unobtrusive service
Stayed 4 nights in Feb 2024
Response from Catarina A. on Mar 2, 2024
Dear Shivkumar,Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality hotel. Stayed at least twice a year in past eight or so years. Never lets us down
Stayed 4 nights in Feb 2024
Response from Catarina A. on Feb 17, 2024
Dear Derek,Thank you for your wonderful feedback. It was a pleasure to welcome you back to The Ampersand. I am delighted you had another enjoyable stay and that we continue to match your expectations.I look forward to welcoming you back to The Ampersand the next time you visit London. Do not hesitate to contact me if I can be of any assistance in the future.Warm regards,

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
We only stayed for one night. We had a lovely room on the second floor and everything that we’d expect from a good hotel. Breakfast was excellent with a continental buffet and cooked to order choice. It was quite expensive though and would have been nice to be included in the room rate. Our only criticism would be the bar / restaurant area which was in the basement. It catered for everyone including children, we would of liked an adult only area to relax in and enjoy a afternoon / evening drink.
Stayed 1 night in Feb 2024
Response from Catarina A. on Feb 10, 2024
Dear Bryan,Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and your comments has been shared with the relevant team.We look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service at a good price level
This is not the first time we stay in this hotel and the staff is always helpful. We had a small problem with one of the windows and it was immediately fixed.
Stayed 1 night in Feb 2024
Response from Catarina A. on Feb 10, 2024
Dear Jens,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great location.
Stayed 1 night in Feb 2024
Response from Catarina A. on Feb 4, 2024
Dear Andrew,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Catarina A. on Feb 4, 2024
Dear Richard,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Catarina A. on Jan 27, 2024
Dear Sinead,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Colette

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Niels F on Jan 24, 2024
Thank you very much Colette,We hope to see you back in South Kensington again soon.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Devesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Niels F on Jan 24, 2024
Thank you Devesh!Warm regards,The Ampersand Team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Niels F on Jan 24, 2024
Thank you Rachel,We hope to have the pleasure of welcoming you back again soon.Warm regards,The Ampersand Team

10/10 Excellent

Pauline

Stayed 2 nights in Jan 2024
Response from Catarina A. on Feb 4, 2024
Dear Pauline,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, never fails to please and in a super location.
Stayed 1 night in Dec 2023
Response from Catarina A. on Jan 1, 2024
Dear Robert,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, great location and amazing staff
Stayed 2 nights in Dec 2023
Response from Catarina A. on Jan 1, 2024
Dear Paul,Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was warm and welcoming. The hotel is in a great area and is very conveniently located near the South Kensington station. The area is safe and walkable and is near museums and shopping. The hotel itself was charming, clean, and comfortable with great amenities. We would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from Catarina A. on Jan 1, 2024
Dear Stephanie,Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Louise

Stayed 2 nights in Dec 2023
Response from Catarina A. on Dec 23, 2023
Dear Louise,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

4/10 Poor

Andy

Disliked: Staff & service
Poor service. Expedia VIP Gold was questioned and not recognised or honoured. Late check-out refused. Extremely disappointing experience.
Stayed 2 nights in Dec 2023
Response from Catarina A. on Dec 23, 2023
Dear Andy,Thank you for your valuable feedback shared.I have sent you an email to follow up with your complaint.Once again, thank you for sharing your feedback and I will be looking forward to welcoming you back.Kind regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Adrian,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Charlie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in great location .
Wonderful hotel , in perfect location . Tube station virtually across the steeet. Plenty of dining options nearby and staff super friendly and helpful. Will def return !
Stayed 2 nights in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Charlie,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and proactive staff, great location, good value, restaurant was perfect. I will definitely return
Stayed 5 nights in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Karen, Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Rebecca

Stayed 3 nights in Dec 2023
Response from Niels F on Jan 4, 2024
Thank you Rebecca!We look forward welcoming you back on another occasion.Warm regards,The Ampersand Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Nicole,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Niels F on Dec 6, 2023
Thank you Carla,We hope to be able to welcome you back again soon.Warm regards,The Ampersand Team

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Niels F on Dec 6, 2023
Thank you Donna,We are pleased you had a comfortable stay with us.Warm regards,The Ampersand Team

10/10 Excellent

Antony, Dubai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent hotel, would absolutely recommend and would stay again next time I visit London.. Well done!
Stayed 2 nights in Nov 2023
Response from Zohaib on Nov 30, 2023
Dear Antony, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally placed for museums & Royal Albert Hall. Rooms were spotlessly clean, contemporary design however still retaining old architecture. Staff welcoming & friendly. Will definitely book again.
Stayed 2 nights in Nov 2023
Response from Niels F on Nov 28, 2023
Thank you Phil,It's a pleasure to hear you had a great stay and was looked after so well by the team.We hope to have the pleasure of welcoming you back again soon.Warm regards,Niels & the Ampersand Team

4/10 Poor

Sebastian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location and property were great however we were kept awake by the very noisy heating system in our 5th floor room. We changed rooms to another floor at around 1.00am where it was fine.
Stayed 1 night in Nov 2023
Response from Niels F on Nov 28, 2023
Dear Sebastian,Thank you for sharing your valuable feedback with us. We are very sorry that you experienced issues with heating in your room, please allow me this opportunity to also extend our sincerest apologies for this. I am however please that my colleagues was able to find a solution and you were able to enjoy the rest of your stay. We hope to have the opportunity of welcoming you back again on another occasion.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Nawal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything thing regarding this hotel
Stayed 1 night in Nov 2023
Response from Niels F on Nov 28, 2023
Dear Nawal,Thank you very much for the kind feedback. We hope to have the opportunity of welcoming you back again soon.Warm regards,Niels & the Ampersand Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not living up to 5 star rating
Very small room despite being called superior. No wardrobe space to speak of. Good location and great bed. Not living up to 5 star rating
Stayed 2 nights in Nov 2023
Response from Zohaib on Nov 22, 2023
Thank you for taking the time to give us your feedback. We appreciate all the feedback we receive as it allows us the opportunity to improve on the service we offer to all of our guests. We am sorry that your stay was not an enjoyable experience. Please rest assured all of your comments have been shared with the team. The level of service you received is not the usual high standard that we always seek to provide. We sincerely hope you will return to The Ampersand Hotel and allow us the opportunity to restore your faith in us. Warm regards, Zohaib & The Ampersand team

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Niels F on Nov 20, 2023
Thank you Allan,We hope to have the pleasure of welcoming you back on another occasion.Warm regards,Niels & the Ampersand Team

10/10 Excellent

bonnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Great location
Stayed 1 night in Nov 2023
Response from Niels F on Nov 20, 2023
Dear Bonnie,Thank you for the kind review. We are please to hear that you enjoyed of comfortable beds, we do get a lot of positive feedback about the beds and they can be purchased from thehotelbedcompany.com. We hope to be able to welcome you back on another occasion.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great food and service!
Stayed 2 nights in Nov 2023
Response from The Ampersand Team on Nov 20, 2023
Thank you Michelle!