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Reviews of MSK Hotel

2.5 out of 5
MSK Hotel
82 Gloucester Place, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 177 reviews" "
Rating 8 - Good. 68 out of 177 reviews" "
Rating 6 - Okay. 47 out of 177 reviews" "
Rating 4 - Poor. 28 out of 177 reviews" "
Rating 2 - Terrible. 9 out of 177 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

4.4/10

Amenities

6.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only real disappointment was that the hotel is advertised as having parking however upon arrival we were advised that there is no parking. This needs updating as a matter of urgency as I then had to find a car park and spend an additional £50 on parking.
Stayed 1 night in Nov 2023

2/10 Terrible

Lucy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
No hot water all weekend and it was a cold weekend confirmation says bed and breakfast, they don’t even serve breakfast!! We left a teddy bear there which was very sentimental and no one answers the phone, so I’m guessing that’s lost forever !
Stayed 2 nights in Dec 2022

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean & Trendy. Friendly & helpful staff. Nicely decorated room of adequate size with a standard double bed, small fridge, tea & coffee facility, iron, hairdryer, safe. Shower but no bath. No parking although it stated parking was available. No breakfast or restaurant facility but nearby fast food available

10/10 Excellent

debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Perfect little room. Clean modern and well equipped. Only thing to improve would be a fan in room as a little warm
Stayed 1 night in Apr 2022

4/10 Poor

MARION

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
The room was very noisy with a window jammed open. I asked to move but was told they had no other rooms, no offer to help though. There was no one ever in reception to speak with.
Stayed 3 nights in Sep 2021

4/10 Poor

elaine

Disliked: Cleanliness, property conditions & facilities, room comfort
overall ok but not great
Asked for beds to be changed and they didn't get changed on the first day only had 1 toilet roll which ran out so we had to buy our own as reception was closed. Not what the pictures that I booked against. The breakfast was mostly cold as the food was out in warmers which either weren't on or not working. No Bacon (you gotta have bacon). Limited service after hours. The overall stay was ok but owners need to stop cutting corners its unlikely I would recommend this hotel to anyone in the future.
Stayed 3 nights in Jun 2019

4/10 Poor

Donna

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away!!!
We arrived at the hotel early, check in was at 2pm. We asked if we could leave our bags and was told there was a cupboard in the basement, it had no lock!!! We were then told reception closed at 6 so had to go into the city to come back to get the key card to go back out again!! How does a reception close at 6pm!!! Room was clean but in major need of an upgrade, holes in wall where something had been removed, curtain tie backs hanging off the wall. There was a ridiculous amount of timescale in the shower, shower was freezing! Breakfast was a joke. Kitchen was open for all to see, staff too busy having conversations with each other to care that food trays were empty. No bacon, sausage. Room reaked of cooking, strange pizza on offer! Diabolical!! Massively overpriced, would definitely not stay again.
Stayed 1 night in Dec 2018

4/10 Poor

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Need to Know before you stay here!!
Was not told that we needed Photo ID at check in and even though I paid in advance said that I would not be staying here without it. Luckily I had a copy of my driving licence with me. Jobworth on reception. Rooms were OK, cleanish... on a positive note, location great and ideal for where we were staying. Need of a paint
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Good stay, comfortable warm room. Excellent breakfast with freshly cooked scrambled eggs. Lift is very small. Only holds 2 thin people! Had an issue when the toilet seat broke. Could have been nasty and been cut! Well positioned hotel for local restaurants and transport links.
Stayed 1 night in Nov 2018

4/10 Poor

Fiona, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t expect much for that price but dodgy wiring, several things not working, and stained sheets not at all good. On the bright side it is handy for Regents Park, quiet and there were plenty of restaurants within 5 mins walk.
Stayed 1 night in Nov 2018

6/10 Okay

Barbara L

Liked: Cleanliness
Disliked: Staff & service
Service & staffing a problem...
TV remote didn't work well & no action taken by staff. despite prior arrangement, returned from side trip with entry card not working - fellow traveler let me in & I had to sleep in the lobby w/o security, no access to shower, no ability to get out to eat, stress & fear, etc. No compensation offered when I wrote letter of complaint. Staff scheduled from 8am but never there until 9am++. Nite service phone busy for over 40 min of trying on night of no-entry, so rec'd no help.
Stayed 6 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Old facilities Not even a hanger to put my jacket to
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Didn't have breakfast so can't comment on that room functional, cool, comfortable enough and was reasonable price and where we needed so met our expectations
Stayed 1 night in Jul 2018

8/10 Good

Bob, Ottawa Canada

Liked: Cleanliness
Great location
Stayed 6 nights in Jun 2018

8/10 Good

Antria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Clifford

Liked: Property conditions & facilities, room comfort
Nice little budget hotel in good location
Hotel generally of a good standard for a budget hotel. Staff friendly and breakfast adequate. Room was reasonably clean and bed (although a single) was fine. Short walk from Baker Street and Oxford Street.
Stayed 2 nights in Jan 2018

6/10 Okay

Dave, north yorkshire

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed hotel
We arrived on 18 December for 2 nights, and was given a basement room which smelt of damp, self catering facilities with no kettle. The double bed where to single beds push together, shower doors where hanging off not closing properly, on the morning catering staff where sat around on the phone’s at breakfast time.. I’m pretty easy going but wouldn’t recommend this hotel to anyone.
Stayed 2 nights in Dec 2017

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient location
Well kept small hotel in relatively quiet location within easy walking distance of Oxford Street and Marylebone Station. Room fairly small but perfectly acceptable for our one night stay. Wide choice of basic hot and cold foods for breakfast.
Stayed 1 night in Nov 2017
Dear Guest, Thank you for your feedback! Kind regards,

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel
For a London hotel, where single rooms tend to be a cupboard, the room i had was fine, not cramped at all. Nice coffee and a bottle of water is always welcome. Quite warm, but an open window solved that. Very quiet area and hotel. Included breakfast was basic but well presented and started at 0730 on a Sunday which is very convenient. Lots of place to eat a stones throw away and a short walk to Baker street tube and Marylebone
Stayed 1 night in Nov 2017
Dear Guest, Thank you for your feedback! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service at a lovely hotel.
Stayed 1 night in Nov 2017
Dear Guest, Thank you for your feedback! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel 82
The front desk staff were very kind and helpful. great location, very close to public transportation.
Stayed 2 nights in Oct 2017
Dear Guest, Thank you for your feedback! Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
perfect location for where we wanted to go
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great service and location, terrible bathrooms
The shower was terrible but the staff were quick to fix the drainage problem. Unfortunately that was not the only issue because the shower had zero pressure. Barely enough to rinse the shampoo out.
Stayed 3 nights in Jul 2017
We appreciate your feedback. We will address this directly.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2017
Dear Guest, Thank you for taking the time to communicate to us your feedback about your recent stay with us. As we do care for all our customers we want to ensure that they have everything they need during their stay at our Hotel. We highly appreciate your feedback as it will assist us in maximising our customers satisfaction at our premises in the future. Looking forward to see you again! Best regards, Alina Front Desk

8/10 Good

Xavier , London

Liked: Cleanliness, staff & service
Comfortable hotel in central London
82 is a very clean 3 star hotel in central London near Baker Street situated on Gloucester Place The lift is very small and some may find it claustrophobic, and its slow, but at least it works. The room itself was comfortable. Breakfast was okay, there wasn't a huge choice and the food was warm not hot. But there was a selection of toast, cereals and fruit and the coffee was actually good. Hotel staff were very friendly.
Stayed 1 night in Jun 2017

2/10 Terrible

john

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't use the site.
Hotels.com booked 6 person family in 2 rooms with 4 beds. We ended up fighting with the hotel who said it was the website's fault. We had to sleep three in a double bed for two nights, change rooms 3 times, and finally get 2 stowaway beds which made the room incredibly cramped. When contacting Hotels.com, we got the same reply that it was the hotels fault. Hotels.com gave us a 100$ voucher. WOW. Thanks....Very unhappy, and will never use this site again...... The hotel clerks were overall very accommodating, but we still paid full price for 2 rooms for 6 people and 2 beds.
Stayed 5 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel 82 is very well located near the Marylebone Subway Station and multiple bus lines. It is small (20 rooms or so), has small but adequate rooms, has a small elevator, and is part of a group of hotels managed by the same management company. A nice full breakfast is included in the price. No frills, but the rooms have everything you need. WiFi is included and is password protected.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden Gem - book if you can get it!
Lovely little hotel in great location. Clean & comfy. Shower could use some work. Quiet (we were at back). Someone at desk 24 Hrs which made us feel very safe. Buffet Breakfast was best part. It was awesome with great ladies tending to every need. (They do need another toaster as always a lineup but easy fix). Would definitely stay again. About 4 blocks from Baker St Metro stn. Walked to Buckingham, Picadilly, shopping on Oxford St. Price was very good.
Stayed 6 nights in Apr 2017

8/10 Good

lisa

Liked: Cleanliness, staff & service
Good location, nice staff, clean.
Hotel is fair in terms of homeliness and serive. Had to change room at first as on the front can be a bit noisey. Changed to a basement room which was quieter and a good size. hotel staff were very accommodating to do this. Breakfast was fair and good to be included in the price. good location.
Stayed 2 nights in Jun 2017

2/10 Terrible

Ali

Disliked: Room comfort
Not a comfortable hotel! Room had to be changed but still not good enough as rating suggests,

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Budget Hotel near Baker Street
Hotel 82 was clean and well-run. The staff was always courteous and helpful.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kal, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little gem
This is a no frills clean , well located small hotel with friendly staff. Very attractively priced.

6/10 Okay

paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tiny rooms
Room was tiny, as was the lift. Windowsill was rotting. Shower was old. Wall mounted TV jutted out into the room which already had no space. Wallpaper was ripped and headboards were barely attached to bed. Staff though were pleasant and efficient enough

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Hotel 82
Great place to stay in the heart of London. Would have given 5 stars but our bathroom had a lot of mold on the ceiling due to no ventilation for the shower.

6/10 Okay

Verified traveler

Liked: Staff & service
Good location with Hyde Park nearby and Baker St station. Elevator is extremely small so take stairs if possible. When we checked into the room, there were several issues in the room. The curtain holder was ripped out of the wall, the sink was clogged, the heated towel rack didn't work, and the bathroom was mildly dirty. The hotel staff were quick to address these issues and overall pleasant during our stay. Would stay again but certainly nicer hotels exist. Free breakfast wasn't bad!

6/10 Okay

Kate

Liked: Cleanliness, room comfort
Near tube station and selection bars restaurants
Small but adequate room very clean. Nice coffee Lounge

6/10 Okay

Sofia, Sheffield

Much worse than expected
We booked this hotel for a second time within a year as we had a doctor's appointment at Harley street and the hotel is very conveniently located. But our second experience was not as good as the first one. The room was not ready even at 2pm. that is check-in time, although, ironically, the receptionist made sure to communicate to us all regulations with regards to penalty for late check-out. When the room was finally ready, it was evident that it was cleaned in a rush. In general, it felt as if the room was abandoned, as the toilet seat was broken and not replaced, most of the light switches did not work, there was no remote control for the TV nor kettle. Also, the folding bed where the third person slept was very uncomfortable. On a positive side, the breakfast was freshly prepared and pretty decent.

8/10 Good

Michael, Cleveland, OH, USA

Liked: Cleanliness, staff & service, room comfort
Quaint, but amenities need work
On the whole a good experience. Rooms are small but clean. The staff was pleasant. Complaints: The only meat in their "complimentary English breakfast" was bologna cold cuts. The full-body showers had no water pressure so the water barely makes it to your body. When the TV remote control battery died, their only solution was to "do without." The towel heater did not work. There was no side mirror in the bathroom. Or wash clothes.

10/10 Excellent

Turkish

Liked: Cleanliness, staff & service, room comfort
My partners birthday night away
Great hotel, nice friendly staff, very clean. Spacious room with a comfy bed. Breakfast was decent. Brilliant location. We went to see the lion king and it was only 2 miles away. Taxis are the only downside because a 2 mile taxi journey cost £21. But that weren't the hotels fault. Would stay again.

10/10 Excellent

John, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was awesome! The best value hotel I have ever found in London. I stayed here a couple times in summer 2012 when I first moved to London. I ended up moving directly behind this hotel in Montagu Mansions, that's how much I love the location. This is a very late review, and unfortunately I think they closed either temporarily or permanently. Either way, I I know I miss this as an option when looking for accommodations.

10/10 Excellent

phil, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent service!!! Great location really enjoyed staying here

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for couples!
ALOT better then what i was expecting! very nice location and close to attractions!

4/10 Poor

Skippy, Channel Islands

Disliked: Staff & service, room comfort
A little disappointing
Overall I was disappointed with this hotel. It does not appear to be 4 Star and was very unsuitable when staying with a baby - several steps, including several leading to our room; a lift that you cannot fit a pushchair, yourself and your baby in, no high chair... The staff need to be more proactive to offer assistance and pay better attention to basic details: broken travel cot, light switches not working....

2/10 Terrible

Leib, Ohio

Disliked: Staff & service, property conditions & facilities, room comfort
Location Ok, but everything else was poor.
Be VERY wary of their booking policy and on-line system. We booked for wrong day- tried to change it 24 hours later- 3 weeks in advance still- to arrive and depart 24 hours earlier. "NO changes allowed." emails, requests to management- all ignored. The clerks and breakfast room attendant all had a hard time with English. The A./C system was unmarked and didn't work. took a visit from clerk. Electrical outlet not working- took 3 hours to reset circuit breaker. Bedside lamp never did work. No shampoo in bath. Leaky/drafty, and noisy window with broken wood trim. Promised me an in-room tabl;e and 2 chairs for meeting- but no space in room was more than 24 inches wide. They offered space in lounge- but there was no outlet for laptop there. Nor a table. just a bench along the wall.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and warm
Tiny room, carpet a bit threadbare, nice bathroom. Aiur con by name but not function, so really a bit warm overnight

6/10 Okay

Verified traveler

Ok to sleep.
No air con in breakfast room in the basement, awful during hottest weekend of the year, lounge more of a waiting room, not inviting at all.