Front of property

Reviews of London House Hotel

3 out of 5
London House Hotel
81 Kensington Gardens Square, Bayswater, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 397 out of 1008 reviews" "
Rating 8 - Good. 393 out of 1008 reviews" "
Rating 6 - Okay. 126 out of 1008 reviews" "
Rating 4 - Poor. 58 out of 1008 reviews" "
Rating 2 - Terrible. 34 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Luisa, Forest Hills

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Taxi had a hard time finding
Stayed 3 nights in May 2024
Response from LHH Team on May 10, 2024
Dear Sheila,Thank you for your rating of 4/5. We're pleased to know that your stay at London House Hotel was largely positive. We strive for excellence in every aspect of our guests' experience, and your feedback is crucial for our continuous improvement. If there are specific areas where you feel we could do better, please do share your thoughts with us.We look forward to the opportunity to host you again and aim for that perfect score on your next visit.Kind regards, London House Hotel Team

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from LHH Team on May 10, 2024
Dear Daniel,Thank you for the perfect rating of 5/5! We're thrilled to hear that you had such a positive experience at London House Hotel. If there are any specific aspects of your stay that you particularly enjoyed or if you have any suggestions for how we might further enhance our services, we would love to hear from you. Your feedback is invaluable to us.We hope to welcome you back soon for another wonderful stay.Kind regards, London House Hotel Team

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location very convenient . the only complaint we had were limited space in th room. Bathroom had minimal counter space.
Stayed 3 nights in May 2024
Response from LHH Team on May 8, 2024
Dear Angel,Thank you for choosing to stay at our hotel, and for taking the time to share your feedback. We're pleased to hear that you found our location convenient during your visit.We apologize for any inconvenience caused by the limited space in the room and the minimal counter space in the bathroom. We understand the importance of providing comfortable accommodations for our guests, and we'll take your feedback into consideration as we strive to improve our services.If you have any further comments or suggestions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,London House Hotel Team

10/10 Excellent

Breda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LHH Team on May 8, 2024
Dear Breda,Thank you for the perfect rating! We're thrilled to know that you thoroughly enjoyed your stay at London House Hotel and that we met your expectations. If there are any particular highlights from your stay or feedback you'd like to share, we would be delighted to hear from you. Your insights help us continue to provide exceptional service.We look forward to the opportunity to welcome you back for another wonderful experience.Kind regards, London House Hotel Team

10/10 Excellent

Delbert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a nice entry and reception with very helpful staff. Room was clean and well appointed which meet all of our expectations. Property also had an elevator. Location was convenient to underground and restaurants.
Stayed 4 nights in Apr 2024
Response from LHH Team on May 8, 2024
Dear Delbert,Thank you for your wonderful feedback regarding your recent stay at London House Hotel. We are delighted to hear that you appreciated our welcoming reception area and found our staff to be helpful. It’s great to know that your room met all of your expectations in cleanliness and amenities, and that you found the elevator to be a convenient addition.We're also pleased that our location served you well in accessing nearby underground stations and restaurants. We hope you had a memorable time exploring the area!We look forward to welcoming you back soon for another satisfying stay.Kind regards, London House Hotel Team

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from LHH Team on May 3, 2024
Dear Sandra,Thank you for your rating! We're thrilled to hear that you had a 5-star experience during your stay with us. Your satisfaction is our priority, and we're glad that we met your expectations.If you have any further feedback or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back for another excellent stay in the future!Best regards,London House Hotel Team

8/10 Good

jean

Great hotel good location good service clean
Stayed 5 nights in Apr 2024
Response from LHH Team on Apr 29, 2024
Dear Jean,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that you found our hotel to be in a great location, with good service and cleanliness.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards,London House Hotel Team

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy room but clean and comfortable. Good location for hotel, quiet but near underground lines
Stayed 5 nights in Mar 2024
Response from LHH Team on Apr 29, 2024
Dear Lauren,Thank you for your feedback! We're pleased to hear that you found your room cozy, clean, and comfortable during your stay with us. Our location aims to provide a peaceful atmosphere while still offering easy access to underground lines for convenient travel around the city. Should you plan another visit to London, we'd be happy to welcome you back to our hotel.Best regards,London House Hotel Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from LHH Team on Apr 29, 2024
Dear Rebecca,Thank you for your glowing rating! We're delighted to know that you had a perfect experience during your stay with us. Should you ever find yourself in London again, we'd love to welcome you back for another fantastic stay.Best regards,London House Hotel Team

10/10 Excellent

Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good location
Stayed 4 nights in Apr 2024
Response from LHH Team on Apr 26, 2024
Dear Yi,Thank you for your feedback! We're glad to hear that you appreciated our service and found our location convenient. Providing excellent service and ensuring our guests have a comfortable stay are our top priorities.If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We're here to help and ensure you have a pleasant experience with us.Best regards,London House Hotel Team

4/10 Poor

Maharani

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from LHH Team on May 3, 2024
Dear Maharani,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations.We'd appreciate it if you could provide more details about your stay and any specific areas where we can improve. Your input is valuable to us, and we strive to address any issues to ensure a better experience for all our guests.If you have any further concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We hope to have the opportunity to exceed your expectations in the future.Best regards,London House Hotel Team

8/10 Good

AR

Liked: Cleanliness, staff & service
The room was too small. But clean and had everything I needed. Hotel was renovated and modern. Location is walkable to the train station and even to the Paddington station.
Stayed 2 nights in Apr 2024
Response from LHH Team on Apr 26, 2024
Dear AR,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our hotel clean and equipped with everything you needed, and we appreciate your compliments on our renovated and modern facilities.We apologize if the size of the room did not fully meet your expectations. We understand that space is an important aspect of a comfortable stay, and we'll take your feedback into consideration as we strive to improve our accommodations.It's great to know that our location was convenient for you, with easy access to the train station and Paddington station. We hope this added convenience enhanced your overall experience in London.If you have any further feedback or if there's anything else we can do to make your next stay more enjoyable, please feel free to let us know. We value your input and hope to welcome you back for another pleasant stay in the future.Best regards,London House Hotel Team

8/10 Good

Stig

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. The hotel are in very good condition. Would love to stay there again
Stayed 3 nights in Apr 2024
Response from LHH Team on Apr 26, 2024
Dear Stig,Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you had a lovely stay and that you found our hotel to be in excellent condition. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're thrilled that we were able to meet your expectations.We would be honored to welcome you back for another stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know. We're here to ensure that your future stays with us are just as wonderful as your previous one.Warm regards,London House Hotel Team

10/10 Excellent

Sierra Raksmey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy
Stayed 2 nights in Apr 2024
Response from LHH Team on Apr 26, 2024
Dear Sierra,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel cozy and comfortable. Providing a warm and inviting atmosphere for our guests is always our goal, and we're glad to know that you felt comfortable during your stay.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another cozy stay in the future!Warm regards,London House Hotel Team

10/10 Excellent

Mathieu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome, clean room, quiet
Stayed 4 nights in Apr 2024
Response from LHH Team on Apr 26, 2024
Dear Mathieu,Thank you for your kind feedback! We're thrilled to hear that you had a great welcome and that you found your room clean and quiet. Providing a warm welcome and ensuring our guests have a peaceful stay are top priorities for us, so we're delighted to know that we met your expectations in these areas.If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We hope to have the pleasure of welcoming you back to our hotel again soon!Best regards,London House Hotel Team

10/10 Excellent

Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good in terms of easy going to everywhere in the city, quite convenient, and the good service is very impressive. I’ll recommend this hotel to my friends.
Stayed 6 nights in Apr 2024
Response from LHH Team on Apr 19, 2024
Dear Yi,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and were impressed by the service provided by our team. Recommendations from satisfied guests like you mean a lot to us, and we truly appreciate your support.If you have any friends planning a trip to the city, we would be honored to welcome them as our guests. We strive to provide all our guests with a comfortable and memorable stay, and we're thrilled to have met your expectations.Once again, thank you for choosing to stay with us, and we look forward to welcoming you or your friends back in the future!Best regards,London House Hotel Team

10/10 Excellent

Vince

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff that can’t do enough to make your stay enjoyable and relaxing.
Stayed 3 nights in Apr 2024
Response from LHH Team on Apr 15, 2024
Dear Vince,Thank you so much for your kind words! We're delighted to hear that you had a great experience at our hotel and that our staff went above and beyond to ensure your stay was enjoyable and relaxing. Providing excellent service and creating memorable experiences for our guests is always our top priority.If there's anything else we can assist you with or if you have any special requests during your stay, please feel free to let us know. We're here to make your time with us as comfortable and enjoyable as possible.Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future!Best regards,London House Hotel Team

10/10 Excellent

Edoardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LHH Team on Apr 15, 2024
Thank you for the rating, Edoardo! If you have any specific feedback or if there's anything we can assist you with, feel free to let us know. We're here to ensure you have a fantastic experience during your stay.

10/10 Excellent

Elizabeth Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small but everything was clean and tidy. The beds and pillows were really comfortable. Staff were friendly and helpful. Area around the hotel is under redevelopment but this didn’t impact on the stay and will look fabulous when completed. Overall it’s been a fabulous stay. We will be back. Thank you.
Stayed 3 nights in Apr 2024
Response from LHH Team on Apr 15, 2024
Dear Elizabeth,Thank you for your feedback! We're delighted to hear that you had a fabulous stay with us despite the size of the room and the ongoing redevelopment in the area. Your comfort and satisfaction are important to us, and we're glad to know that the cleanliness, comfort of the beds and pillows, as well as the friendliness and helpfulness of our staff, contributed positively to your experience.We appreciate your understanding regarding the ongoing redevelopment, and we're excited about the improvements it will bring to the area in the future. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know if there's anything we can do to make your stay even more enjoyable.Thank you for choosing to stay with us, and we can't wait to host you again soon!Best regards,London House Hotel Team

10/10 Excellent

Lucy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and professional. Made our trip with two young children all the more enjoyable. We shall be back. Thank you
Stayed 1 night in Apr 2024
Response from LHH Team on Apr 10, 2024
Dear Lucy,Thank you for your kind words. We're thrilled to hear that our staff's friendliness and professionalism contributed positively to your trip, especially with two young children in tow. Providing a welcoming and accommodating environment for families is something we take great pride in, and it's wonderful to know we made your stay more enjoyable.Your intention to return is the highest compliment we could receive, and we eagerly look forward to welcoming you and your family back to London House Hotel. Until then, we wish you all the best and thank you for choosing to stay with us.Warm regards,London House Hotel Team

4/10 Poor

Debra

Disliked: Property conditions & facilities
Our room was extremely hot and the basement area was noisy at night.
Stayed 3 nights in Apr 2024
Response from LHH Team on Apr 10, 2024
Dear Debra,Thank you for taking the time to share your experience with us. We're sorry to hear that your stay was affected by the temperature in your room and noise from the basement area at night. Providing a comfortable and peaceful environment for our guests is paramount, and we regret that we fell short in ensuring this for you.Please rest assured, we take your feedback seriously and will look into both the issue with the room temperature and the source of the noise to implement measures that can prevent such experiences in the future.We value your input and hope to have the opportunity to welcome you back, aiming to provide a stay that not only meets but exceeds your expectations for comfort and tranquility.Warm regards,London House Hotel Team

10/10 Excellent

Eshe

Liked: Cleanliness, staff & service, property conditions & facilities
London House is conveniently located within 3 minutes walking distance to major train stations and is surrounded by many restaurant options. The staff is extremely pleasant and helpful. I would highly recommend to anyone visiting London and wanting the convenience of easy commuting.
Stayed 1 night in Mar 2024
Response from LHH Team on Apr 3, 2024
Dear Eshe,Thank you for your kind words and high recommendation. We're delighted to hear that you enjoyed the convenient location of London House Hotel, with its close proximity to major train stations and the variety of restaurant options nearby. Ensuring our guests have a pleasant and convenient base for exploring London is important to us, and it's rewarding to know we succeeded in making your stay enjoyable.We're also thrilled to hear that you found our staff extremely pleasant and helpful. Our team is dedicated to providing the best possible service to ensure our guests feel welcome and supported during their visit.Your recommendation means a lot to us, and we're grateful for the opportunity to have hosted you. We look forward to welcoming you back to London House Hotel in the future for another memorable visit.Warm regards,London House Hotel Team

10/10 Excellent

Lennie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice for the price i would start again.
Stayed 4 nights in Mar 2024
Response from LHH Team on Apr 3, 2024
Dear Lennie,Thank you for sharing your feedback. We're delighted to hear that you found our property very nice and felt it offered good value for the price. Knowing that you would choose to stay with us again is the highest compliment we could receive.We look forward to welcoming you back to London House Hotel in the future, aiming to provide another enjoyable stay.Warm regards,London House Hotel Team

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly reception staff, very cosy garden view room.
Stayed 1 night in Jan 2024
Response from LHH Team on Apr 3, 2024
Dear Lee,Thank you for your kind feedback. We're thrilled to hear that you found our reception staff very helpful and friendly, and that you enjoyed the cosiness of your garden view room. Providing a warm and welcoming environment for our guests is very important to us, and it's wonderful to know that we succeeded in making your stay pleasant.The garden view rooms are indeed a special part of the experience at London House Hotel, offering a peaceful and charming outlook for our guests. We're glad you appreciated it.We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

8/10 Good

Levi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, Staff really friendly and helpful, slightly noisy surroundings and other guests but overall would recommend staying here!
Stayed 3 nights in Mar 2024
Response from LHH Team on Apr 3, 2024
Dear Levi,Thank you for your feedback and recommendation. We're delighted to hear that you found our location fantastic and our staff really friendly and helpful. Providing a welcoming and supportive environment is very important to us, and it's wonderful to know that our team made a positive impact on your stay.We apologize for any inconvenience caused by the noise from the surroundings and other guests. We understand how important a peaceful atmosphere is for a restful stay, and we regret that this aspect did not fully meet your expectations.Despite this, we're glad to hear that you would recommend staying with us, and we look forward to welcoming you back to London House Hotel in the future for another enjoyable experience.Warm regards,London House Hotel Team

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Within 10 minute walk to three different Subway stations. Lots of food option just around the corner. Price was great and it was very quiet. The room was cleaned daily and the front desk helpful. Would definitely stay again!
Stayed 3 nights in Mar 2024
Response from LHH Team on Apr 3, 2024
Dear Jenna,Thank you for your wonderful feedback. We're thrilled to hear that you loved our property and found its location convenient, being within a 10-minute walk to three different subway stations. It's great to know that the variety of food options around the corner added to the enjoyment of your stay.We're delighted that you found the price great, appreciated the quiet atmosphere, and noticed the daily room cleaning. Our front desk team aims to be as helpful as possible, and it's rewarding to know they contributed positively to your experience.Hearing that you would definitely stay with us again is the highest compliment we could receive. We look forward to welcoming you back to London House Hotel for another enjoyable stay.Warm regards,London House Hotel Team

10/10 Excellent

Delyth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful reception area and friendly helpful front desk staff
Stayed 1 night in Mar 2024
Response from LHH Team on Apr 3, 2024
Dear Delyth,Thank you for your kind words about our reception area and front desk staff. We're delighted to hear that you found the reception area beautiful and our staff friendly and helpful. Providing a warm welcome and assistance throughout your stay is very important to us, and it's wonderful to know that our team made a positive impact on your experience.We look forward to welcoming you back to London House Hotel in the future for another pleasant visit.Warm regards,London House Hotel Team

2/10 Terrible

Jounghea, Warrenton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is so tiny .can not move easy ...bed is too tiny . Noise in floor ..can not sleep at all..I do not go there any more.
Stayed 1 night in Mar 2024
Response from Reservations Manager // London House Hotel on Mar 28, 2024
Dear Jounghea,Thank you for sharing your experience.We are sorry that you did not enjoy your stay fully. We do advertise our rooms accurately, including the room sizes. We are also happy to help here at the hotel and willing to always find a solution for our guests.We apologize for any inconvenience caused and hopefully see you back in the future!

10/10 Excellent

Eric

Friendly staff, attractive facilities, and clean and comfortable rooms. Good place for travelers.
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Eric,Thank you for your kind words and positive feedback. We're delighted to hear that you found our staff friendly and our facilities attractive, and that you appreciated the cleanliness and comfort of our rooms. Providing a welcoming, comfortable, and clean environment for travelers is our top priority, and it's rewarding to know we succeeded in making your stay a good one.We're glad you consider our hotel a good place for travelers, and we look forward to welcoming you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely property, set away from the bustling streets with its own small residential neighborhood and pleasant, private park. The rooms are compact but the windows let in lots of light and make the room feel much larger. It was very quiet, the staff were great. Would highly recommend.
Stayed 7 nights in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Kristin,Thank you for your wonderful feedback and high recommendation. We're thrilled to hear that you found our property lovely, appreciated its quiet setting away from bustling streets, and enjoyed the small residential neighborhood and pleasant, private park. Creating a serene and welcoming atmosphere is important to us, and we're glad these aspects contributed positively to your experience.It's great to know that, despite the compact size of the rooms, the ample natural light made them feel more spacious and comfortable for you. We strive to ensure that all our guests have a pleasant stay, and hearing that you found it very quiet and our staff great is very rewarding.We're delighted that you would highly recommend our hotel, and we look forward to the opportunity to welcome you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

8/10 Good

Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Marie,Thank you for your rating of 4/5. We're glad to hear that you had a positive experience at London House Hotel. We strive to provide our guests with the best service and comfort, and your feedback is invaluable as we continue to improve.If there are specific areas where you feel we could enhance your experience further, we would be grateful to hear your suggestions. We look forward to welcoming you back in the future, aiming to achieve a 5/5 rating on your next stay.Warm regards,London House Hotel Team

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Daniel,Thank you for your kind words! We're thrilled to hear that you found our staff amazing. Providing friendly, helpful, and exceptional service is something we take great pride in, and it's rewarding to know that our team made a positive impact on your stay.We look forward to welcoming you back in the future for another enjoyable experience with us.Warm regards,London House Hotel Team

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Natalie,Thank you so much for your perfect rating of 5/5! We're thrilled to know that your stay with us met your expectations to the fullest. Ensuring our guests have a memorable and comfortable experience is our top priority, and it's rewarding to see we've achieved this with you.We look forward to welcoming you back to London House Hotel for another excellent visit in the future.Warm regards,London House Hotel Team

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was friendly and helpful. Very easy to walk to the underground stations. Great value in a great location.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Amy,Thank you for sharing your positive feedback. We're delighted to hear that you found our rooms very clean and our staff friendly and helpful. It's great to know that the convenience of being within easy walking distance to the underground stations added value to your stay, along with our hotel's location and overall value.Providing a welcoming, comfortable, and convenient experience at a good value is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another great stay.Warm regards,London House Hotel Team

10/10 Excellent

Mrs Julie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable overnight stay. Friendly staff, will come again.
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 20, 2024
Dear Julie,Thank you for your positive feedback. We're delighted to hear that you had a clean and comfortable overnight stay with us, and that our staff's friendliness made a positive impact on your experience. We strive to create a welcoming and pleasant environment for all our guests, and it's rewarding to know we succeeded.We look forward to welcoming you back in the future. Until then, we wish you all the best and hope to see you again soon.Warm regards,London House Hotel Team

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Staff & service
Very small room, noisy guests
Stayed 3 nights in Mar 2024
Response from LHH Team on Mar 20, 2024
Dear Mary,Thank you for sharing your feedback with us. We're sorry to hear that your experience was impacted by the size of the room and noise from other guests. Providing a comfortable and peaceful environment for all our guests is important to us, and we regret any inconvenience these issues may have caused during your stay.We take your comments seriously and will look into ways we can improve our accommodations and address noise concerns to ensure a more pleasant experience for all our guests in the future.We value your input and hope to have the opportunity to welcome you back, aiming to provide a stay that better meets your expectations and ensures a more comfortable and quiet environment.Warm regards,London House Hotel Team

4/10 Poor

Ionut Radu

Traveled with partner
Disliked: Amenities, property conditions & facilities
I have been given a single room with a double bed instead of a double room as previously booked. There was really bad and couldn’t sleep at all early in the morning because the noise.Above our room was a working team drilling and bashing all day long. It was a terrible experience I had with London house hotel and I will never come back.I will make sure all my friends will choose other hotels and not this one.
Stayed 1 night in Mar 2024
Response from Reservations Manager // London House Hotel on Mar 26, 2024
Dear Mr Radu,Thank you for your time and for sharing the review with us.I am sorry that you feel disappointed about your recent visit. We have provided you a room that you've booked which is a Small Double room. We provide the room details properly on the website, including the room and bed size, so the guests can choose desired room category for the stay, depending on the needs. We apologise for any inconvenience caused and if we have disturbed you during the day.Best regards.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Staff. Some construction work going on during our stay,but otherwise pleasant.
Stayed 2 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear James,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff very friendly and your stay pleasant overall. We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know our team made a positive impact on your experience.We apologize for any inconvenience caused by the construction work during your visit. We understand that such disturbances can affect the tranquility of your stay, and we appreciate your understanding and patience as we work to improve our facilities.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, ensuring a stay that is even more enjoyable and without disruptions.Warm regards,London House Hotel Team

10/10 Excellent

Karen

Great neighborhood—close to amenities and tube, yet residential and safe.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear Karen,Thank you for sharing your feedback. We're delighted to hear that you enjoyed our hotel's location in a great neighborhood, appreciating its proximity to amenities and the tube while enjoying the residential and safe atmosphere. Our location is indeed one of our strengths, providing guests with the perfect balance of convenience and comfort.We're glad that this aspect of your stay met your expectations, and we hope it contributed positively to your overall experience in the city. We look forward to welcoming you back in the future, ensuring another pleasant stay in our welcoming and well-located hotel.Warm regards,London House Hotel Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very affordable in a great location, staff very friendly and helpful, great location to explore London
Stayed 2 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear David,Thank you for your kind words and positive feedback. We're thrilled to hear that you found our hotel great and affordable, with a prime location that made exploring London convenient for you. It's wonderful to know that our staff's friendliness and helpfulness stood out during your stay, contributing to a pleasant experience.We strive to provide a welcoming atmosphere and excellent service to all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful area, easy access to the underground so we could see all the sites.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear Alexandra,Thank you for sharing your experience. We're delighted to hear that you enjoyed the beautiful area around our hotel and found the easy access to the underground beneficial for seeing all the sights. Providing a convenient location for our guests to explore London is important to us, and it's wonderful to know that this aspect enhanced your stay.We look forward to welcoming you back in the future for more explorations and discoveries in our vibrant city.Warm regards,London House Hotel Team

10/10 Excellent

Jodie-Lee

Stayed 2 nights in Mar 2024
Response from LHH Team on Apr 10, 2024
Dear Jodie-Lee,Thank you for your perfect rating of 5/5! We're thrilled to know that you had an exceptional experience with us at London House Hotel. It's our highest priority to ensure our guests enjoy a memorable and comfortable stay, and your feedback is a wonderful testament to our efforts.We look forward to the opportunity to welcome you back for another outstanding stay.Warm regards,London House Hotel Team

6/10 Okay

Justine

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear Justine,Thank you for your rating of 3/5. We appreciate you taking the time to share your feedback with us. We aim to provide a memorable and comfortable experience for all our guests, and it seems there are areas in which we can improve to meet your expectations fully. If you have specific suggestions or comments on how we could enhance your experience, we would be grateful to hear them. Your input is invaluable as we strive to improve our service and facilities.We hope to have the opportunity to welcome you back in the future, aiming to provide a stay that earns a higher rating and fully meets your satisfaction.Warm regards,London House Hotel Team

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LHH Team on Mar 15, 2024
Dear Lindsey,Thank you for your rating of 4/5. We're glad to know that your experience with us was largely positive. We strive to provide exceptional service and a comfortable stay for all our guests, and your feedback is invaluable as we continue to improve. If there are specific areas where you feel we could enhance our offerings, we would love to hear your thoughts. We look forward to the opportunity to welcome you back and aim for a 5/5 on your next stay.Warm regards,London House Hotel Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and so helpful! They let me check in early and were quick to help with anything I needed. The hotel was in an ideal location (near two tube stations, various bus stops, and many shops nearby) and I felt comfortable getting around as a solo female traveler. The breakfast option was a great edition to my stay and I thought the had diverse and quality drink/food options.
Stayed 7 nights in Mar 2024
Response from LHH Team on Mar 13, 2024
Dear Elizabeth,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that our staff made a great impression on you with their helpfulness and accommodation of your early check-in request. Ensuring our guests feel supported and comfortable is a top priority for us, and it's rewarding to know we met your needs.We're delighted that you found our location ideal for your travels, with its proximity to two tube stations, various bus stops, and an array of shops, making it convenient and safe for you as a solo female traveler. It's wonderful to hear that the breakfast option added value to your stay, providing you with diverse and quality drink and food choices.Your satisfaction and comfort are very important to us, and we're glad we could contribute to a pleasant and enjoyable stay. We look forward to welcoming you back in the future for another memorable visit.Warm regards,London House Hotel Team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quaint and have just enough amenities for a great stay!
Stayed 3 nights in Mar 2024
Response from LHH Team on Mar 11, 2024
Dear Michael,Thank you for sharing your feedback. We're delighted to hear that you found our rooms quaint and well-equipped with just the right amount of amenities for a great stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know we've achieved this for you.We look forward to the opportunity to welcome you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is friendly and helpful. The location is perfect, walking distance to many attractions. Overall good experience, except we were not informed about the noisy construction. Other than that, it was a good experience.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 11, 2024
Dear Maria,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk staff friendly and helpful, and that the location of our hotel was perfect for your needs, allowing easy walking distance to many attractions.We apologize for any inconvenience caused by the noisy construction nearby and the lack of prior notification about it. We understand how important a peaceful environment is for an enjoyable stay, and we regret any disturbance this may have caused.Your overall positive experience is very important to us, and we're glad that, aside from the construction noise, you had a good stay. We will take your feedback into consideration to improve our communication about external factors that might affect our guests' comfort in the future.We hope to have the opportunity to welcome you back, aiming to provide a stay that fully meets your expectations and ensures an even more pleasant experience.Warm regards,London House Hotel Team

8/10 Good

Justine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reception staff were so helpful. The hotel was clean and comfy. We were allowed a late checkout on Sunday, which was great. 2 small problems: there were only 2 milk portions in the room, but we would have liked 4. The breakfast went on until 11.00am. We arrived at 10.00am and there were very few hash browns left. We asked if they could provide more and, we were told no more.
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 6, 2024
Dear Justine,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our reception staff helpful and that the cleanliness and comfort of the hotel met your expectations. We're also pleased that we could accommodate a late checkout for you, adding a bit more ease to your Sunday departure.We apologize for the inconvenience you experienced regarding the milk portions in your room and the availability of hash browns during breakfast. We understand how these small details can impact the overall satisfaction of your stay. Please rest assured, we will address these issues with our housekeeping and catering teams to ensure we better meet our guests' needs and preferences in the future.Your feedback is invaluable to us as we strive to improve our service and ensure all aspects of our guest experience are up to the high standards we aim to maintain. We hope to have the opportunity to welcome you back, ensuring a stay that fully meets all your expectations.Warm regards,London House Hotel Team

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price, gorgeous location, helpful staff, close to the tube. Girls trip weekend perfect for two and loved it. Of all of the pretty moderately priced hotels in Notting Hill this one had the best reviews, and for good reason. Highly recommend.
Stayed 2 nights in Feb 2024
Response from LHH Team on Mar 4, 2024
Dear Julia,Thank you for your glowing review and high recommendation. We're delighted to hear that you found great value for the price, enjoyed our gorgeous location, and were pleased with the helpfulness of our staff during your girls' trip weekend. Knowing that our proximity to the tube contributed to a perfect experience for you and that you loved your stay is incredibly rewarding for us.We're thrilled that among the moderately priced hotels in Notting Hill, our hotel stood out to you because of our reviews. It's our priority to ensure every guest has a memorable and enjoyable stay, and your feedback affirms our commitment to excellence.We appreciate your recommendation and look forward to welcoming you back for another wonderful experience.Warm regards,London House Hotel Team