2 restaurants, breakfast, lunch, dinner served; British cuisine
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Reviews of St. Pancras Renaissance Hotel London

5 out of 5
St. Pancras Renaissance Hotel London
Euston Road, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 563 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Conan

Traveled with group
Liked: Cleanliness, staff & service, amenities
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and polite. Very handy location when travelling on the Eurostar train.
Stayed 1 night in Apr 2024

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

LISETTE

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Yaadwinder

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Severely disappointed with what was supposed to a 5 star establishment and the lack of service along with basic room facilities such as heating. I would have rather chosen a b&b and saved over £400. Would not recommend this hotel as it’s very dated and maintenance is not a priority. I would recommend visiting the restaurant as they had enough staff however the rest of hotel was not adequately staffed to charge the £900 they wanted for 2 nights. A lot better hotels in London for this cost.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rasna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful architecture and interior. Excellent rail connections.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phillipa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property so convenient for travelling on Eurostar.
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with exceptionally helpful and friendly staff. Great atmosphere, as well. We really enjoyed the 1862 Booking Office restaurant, especially at breakfast. Very well worth it!
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cocktails in the bar and friendly staff. Only issue was no one said about tapping the room card in the lift to go to upper floors as never had to do that before
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with stunning architecture and rich history. Worth the stay!
Stayed 5 nights in Feb 2024

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Tom

Disliked: Staff & service
Very unhelpful front desk staff
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Stayed 1 night in Jan 2024

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Danielle, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities
Tired building.
Stayed 2 nights in Jan 2024

6/10 Okay

Paul

Stayed 1 night in Dec 2023

8/10 Good

D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teapot-free zone!!
Amazing place- the older rooms have good facilities and great views. The public areas are very nice. Only disappointment was trying to get a decent cup of tea in the room!! When I've paid a significant amount of cash for a grand junior suite i really expect better facilities than a shabby little tray with two teabags, a didgy kettle, and a couple of those awful tiny pots of 'milk'... How about some proper milk in the fridge and a teapot??? Even when i asked for a tray of tea for two to make up the shortfall, the guy turns up with - fanfare - a tray with two cups, two teabags, and a thermos jug of tepid water. Come on people - you should do better than that. Oh and the bathroom had no heating at all so it was freezing......
Stayed 1 night in Jan 2024

10/10 Excellent

Kirsty

Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely ideal location for arrival into St Pancras with under cover walk through the station. A taxi to Stratford for the ABBA Voyage concert and return made the whole trip most enjoyable. Lunch and breakfast options were very nice
Stayed 1 night in Jan 2024

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is stunning from the outside, bar and restaurant. The spa is small but atmospheric. Unfortunately the rooms are very average and be warned the photos on the website of the rooms are not accurate. Staff are friendly and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

joshua

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable terrible beds
For the price of even the regular rooms this hotel should have way nicer beds I got a suite and out of the 5 other hotels I stayed on my 16 day uk trip this was the worst bed ever
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay, staff went above & beyond for us on NYE.
Stayed 1 night in Dec 2023

6/10 Okay

Sara

Traveled with partner
Disliked: Amenities, property conditions & facilities
We generally give generous marks for most stays, but this was our biggest disappointment in decades of travel. The site shows a radically different view of the interior rooms; the interior rooms are two star quality, the hall carpets were dirty throughout. While having a drink in the bar, we saw a mouse. When we let our server know, and he told us they get them all the time. It’s a beautiful building that any person would like to stay in if they could afford it. I would suggest that they pass the on the stay, find a nice boutique hotel, save money, and just take a selfie from the outside! The ONLY plus of this hotel is its location to transportation.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Handy location for train services
Reception staff were lovely but long wait for service - need more staff! Requested room with bath - room bland and tired/shabby - I was told renovated rooms only have a shower. Communal areas lovely and stylish but very busy with non-residents
Stayed 1 night in Dec 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MICHELLE G.

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Dec 2023

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Nostalgic Hotel
Very beautiful nostalgic Hotel with lovely atmosphere. Check in was brilliant, we could already occupy our room at 10.30 am, thanks to very friendly ..?.(see picture)! Restaurant very impressive with excellent food and brilliant breakfast. Pool very exotic with lovely warm water and very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection.....
From the time of my arival the experience was amazing The concierge Gordon was super helpful. The checkin process was seamless and professional. The service from the welcome call to the champagne at check in was fantaatic
Stayed 1 night in Dec 2023

10/10 Excellent

Clive

Stayed 1 night in Dec 2023

6/10 Okay

James

Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Amenities
A bit pricey
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but no view from the room
The hotel is amazing. Although the room was vey comfortable and spacious, our entire view was that of roof tiles. This was a little disappointing. Couldn’t fault any thing else though, breakfast was great
Stayed 1 night in Dec 2023

10/10 Excellent

Anirvan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm at a convenient location.
Conveniently situated next to Kingscross Station, this hotel oozes old world charm. The check in is in an ornate room, as are the dining rooms & restaurants. The breakfast in the morning was excellent! The room was warm & clean but was not as well appointed as the rest of the hotel. Overall it was a wonderful stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Sean, Brooklyn Center

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and dining options.
Stayed 1 night in Nov 2023

6/10 Okay

Mrs P K

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself was stunningly beautiful. The staff were very professional and helpful. I had a memorable stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

fatima

Liked: Room comfort
Safe lock wasn’t working and staff are not really cooperative and thanks to naeem who helped and kept my valuable under his hands
Stayed 3 nights in Nov 2023

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful stay, staff friendly on check in. Bar and restaurant beautiful. Perfect location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the train-tube hub of Kings Cross, the restored hotel is an icon of Victorian England, updated with the best of well appointed amenities and decorated with artisan brilliance. While we had a bit of a shaky start, the hotel more than made up for it, providing a most memorable stay in London.
Stayed 1 night in Nov 2023

10/10 Excellent

Claire

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars from us
First class stay at St Pancras hotel! My friend and I enjoyed every second of our stay. Staff were extremely helpful and welcoming. Room was very comfortable, well equipped and super clean. Both the Hansom and Booking Office eateries were stunning and with friendly service. Will be returning!
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms was excellent & the staff were very friendly and went above and beyond for the level of service. Would definitely stay again!
Stayed 1 night in Nov 2023