Presidential Apartment | Living area | 42-inch LCD TV with satellite channels, TV
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Reviews of StayInn Monument Street

4 out of 5
StayInn Monument Street
49 Monument St, London, England

Reviews

6.0
Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 3 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 5 out of 27 reviews" "
Rating 2 - Terrible. 7 out of 27 reviews" "

7.4/10

Cleanliness

6.8/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Andy

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Spacious and clean apartment but very disappointed that there is no WiFi available
Stayed 3 nights in Nov 2023

2/10 Terrible

Stuart

Business traveler
Misleading information
Misleading information on booking information.
Stayed 2 nights in Oct 2023

4/10 Poor

Cathren

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

K

Liked: Room comfort
Disliked: Cleanliness
Amazing view, cleanliness a let down
We ignored the negative views and booked this property due to it having a balcony, fantastic views and the space we wanted. The checks following booking and the paying of deposit was annoying but we knew about it before we booked so can’t complain. The good Size of the property The size of the balcony Amazing view of the shard The bad Cleanliness Dust and spiders webs and dead flys Blood on the bath towel Someone’s toe nail in the en suite Bottle tops and other rubbish on the balcony Stains on the sofas, rugs The property clearly had not been cleaned before we arrived. When we used the hairdryer it blew up and smoke was coming out of it Issues happen and it’s how they are dealt with that make or break this. Unfortunately the property owners did not care. We were not given an apology or any attempt to provide cleaning or a replacement hairdryer. No acknowledgement of the issues or responsibility. Only holding to their strict cancellation policy.
Balcony and lovely view
Amazing view of the shard
Nice loft living space
Great living dining space
Stayed 3 nights in Sep 2023

2/10 Terrible

Steve

Stayed 1 night in Sep 2023

2/10 Terrible

T

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Raul

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Great location bad isolation
Lorries passing by wake you up at 5am
Stayed 4 nights in Jun 2023

6/10 Okay

Steven

Stayed 1 night in Mar 2023

2/10 Terrible

Becca

10/10 Excellent

Babar

Business traveler
Liked: Cleanliness, room comfort
Great upmarket hotel
Well located hotel with superb amenities. Warm and welcoming staff.
Stayed 1 night in Dec 2022

2/10 Terrible

Leon

Stayed 1 night in Oct 2022

10/10 Excellent

Nicola

Stayed 1 night in Jun 2022

8/10 Good

Edward

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Lauren

Stayed 1 night in Feb 2022

10/10 Excellent

Lee

Liked: Amenities
ITS WAS CLOSE TO MOST OF THE ATTRACTIONS
Stayed 2 nights in Jan 2022

6/10 Okay

Steve

Business traveler
Liked: Property conditions & facilities
Property is clean and well proportioned. However the customer service was appalling. They send you a very obscure and misleading email before your stay requiring id to be sent to them prior to arrival. I met other visitors staying at the property who had missed the email. The property has a strict no smoking policy but the apartment I stayed in had clearly had smokers in and smelled. I won’t be staying here again because of the customer service
Stayed 1 night in Oct 2021

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, room comfort
Don’t even think about it!!
Do not trust this company. I was refused access to the apartment despite having prepaid through hotels.com. I was left stranded in a strange city and there customer service was none existent. I had contacted them earlier in the day to arrange check-in and was told I would be emailed which I wasn’t, also not informed there was an issue to allow me time to sort it. To add insult to injury I was refused a refund. Hotels.com were useless too. Booked an alternative room in another hotel through a different website which did honour the booking. DO NOT TRUST THIS COMPANY
Stayed 1 night in Aug 2021

10/10 Excellent

Tony

Liked: Cleanliness, room comfort
City break
Ideal for a short city break & reasonably priced.also found it to be very quiet at all times.
Stayed 2 nights in Aug 2021

4/10 Poor

Peter

Disliked: Cleanliness, room comfort
Lousy customer service and they keep your deposit!
Appalling customer service. Will not take credit card for deposit only bank transfer then keep your money and refuse to communicate with you about getting it back. Apartment had a broken sink which meant you couldn’t fill the sink, couch had stains and all windows locked so you couldn’t let in air. Go anywhere else but here.
Stayed 2 nights in Aug 2021

2/10 Terrible

Richard

Business traveler
Avoid
I booked an apartment for flexibility. Waste of time. This company is unnecessarily restrictive. You need to email your ID and that of your guests to them in advance. You can't have any visitors. You need to pay a security deposit before you arrive, if you have any visitors they take the deposit in full. My ID expired during lockdown, and haven't renewed as not travelling abroad. This meant I couldn't stay, but they still took my money.
Stayed 1 night in Aug 2021

8/10 Good

Nigel

Business traveler
Liked: Cleanliness, room comfort
Nice but could be easier to check in
Lovely apartment, checking in was a bit of a hassle, having to send a copy of passport and pay a deposit. No wifi or TV in bedroom, shows that you should always read the small print. That said I'd stay again as the location and apartment we're good
Stayed 1 night in Aug 2021

4/10 Poor

Oliver

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024