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Reviews of The Airlink Hotel London Heathrow

3.5 out of 5
The Airlink Hotel London Heathrow
18-22 Pump Lane, Hayes, England

Reviews

7.6

Good

Rating 10 - Excellent. 93 out of 322 reviews" "
Rating 8 - Good. 137 out of 322 reviews" "
Rating 6 - Okay. 56 out of 322 reviews" "
Rating 4 - Poor. 20 out of 322 reviews" "
Rating 2 - Terrible. 16 out of 322 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in May 2020

10/10 Excellent

Angela, New Brunswick, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I make a point of staying here every time I travel to UK via London airports - even if my trip is to Wales, I always stay here first night; it’s close to lots and a good chance to rest, and the staff have always been so so friendly and amazing, every time
Stayed 1 night in Mar 2020
Response from ABDUL on Mar 9, 2020
Thankyou so much for taking the time to share your kind comments

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but don’t use the car park.
Nice hotel. But £10 charge to park was a bit strong, especially when there’s a car park next door which is free on a Saturday night, which they failed to tell me.
Stayed 1 night in Feb 2020
Response from Sunaina Dhap on Feb 20, 2020
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room exactly as requested. Family room. Middle of busy centre.
Stayed 1 night in Jan 2020
Response from Sunaina Dhap on Feb 20, 2020
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here was amazing. I only stayed a day, but it was close to the airport and close to the train that led to downtown London. Definitely will stay here when I come back.
Stayed 1 night in Dec 2019
Response from Sunaina Dhap on Feb 20, 2020
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

4/10 Poor

Salim

Disliked: Cleanliness, room comfort
shop before you book to cater for your need
Most disappointing place I have been to worst pillows and not enough either I did mention my wife was disabled and partially sighted paid for breakfast but couldn’t get any as it was past breakfast time despite mentioning my wife’s disability not enough toilet roll or shampoo no milk available in the room to make tea, one cloth hanger Someone really needs to inspect the rooms I thought it was reasonably priced but it cost me more than a room at the Hilton which was 75.00 this cost me 76 pounds and I had to pay for parking as well I think I should get a refund for the breakfast I paid for but never got.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in a bit of a strange place and could be easily missed but I got there.
Stayed 1 night in Nov 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ABDUL on Nov 18, 2019
thank you for staying with us and we appreciate your feedback

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a value overnight stay
Much better than a prem inn or travel lodge and much cheaper
Stayed 1 night in Oct 2019
Response from ABDUL on Nov 18, 2019
Dear guest thank you for staying with us and we appreciate your feedback. reception Abdul

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Geta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sunaina Dhap on Nov 7, 2019
Dear Geta, Thank you so much for taking the time to review our hotel! We hope to welcome you back in the near future. Regards, Sunaina Dhap

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sunaina Dhap on Oct 7, 2019
Dear Guest, Thank you so much for taking the time to review our hotel! We hope to welcome you back in the near future. Regards, Sunaina Dhap

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
After traveling to UK from the US, exhausted, and just wanting to sleep for the day before continuing on our vacation we paid the early check in fee to a very dirty room. The TV didn’t work either when we addressed this to the staff they were kind and responsive. We informed them that we would be leaving for a while to explore so if someone could clean the bathroom and fix the tv that would be great. No one ever came for either. I work in hospitality... it wasn’t a great start to our vacation, and I’m very disappointed, great customer service, bad on responding to the needs.
Stayed 1 night in Sep 2019
Response from Sunaina Dhap on Oct 7, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Airlink Best Western. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Airlink Best Western we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunaina Dhap

8/10 Good

Angela, canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s not right in London nearby st cheap prices, and a cheap and fast train ride into London stations - the staff are very kind and helpful
Stayed 2 nights in Sep 2019
Response from S Kumar on Sep 27, 2019
Dear Angela, Thank you so much for your wonderful review. We are delighted you enjoyed your stay at the Airlink Hotel- London Heathrow, and we are most grateful to you for sharing your positive experiences. we look forward to welcoming you back in the very near future Kind regards Suresh Kumar

8/10 Good

TIFFINEY, Moody, Alabama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property and small but well kept. No complaints. Allowrd me to check in early morning
Stayed 1 night in Sep 2019
Response from S Kumar on Sep 27, 2019
Dear Tiffiney, On the outset, I thank you for choosing Airlink Hotel London Heathrow as your preferred choice of hotels. Having just read your review I immediately shared it with our team. Your words are motivational and very much appreciated by us all. I am ever so pleased that you enjoyed your stay here and were moved to write a positive review. I along with my team members look forward to welcome you again in the very near future. With every good wish Best Regards Suresh Kumar

8/10 Good

Amy, Saint Louis, MO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a clean and updated rooms. They've also incorporated a lot of eco-friendly features which we really appreciated. My only complaint was the location, so if you're staying here in hopes of having easy access to the airport, beware. There's no underground stop near the hotel nor are there any shuttle services offered. It's about a 15 minute uber ride, so not horrible but not what we were expecting with it being considered an airport hotel. The front desk was always very helpful and polite, but breakfast is only served from 7-9 so if you're catching an early flight, you're out of luck.
Stayed 1 night in Aug 2019
Response from Sunaina Dhap on Oct 7, 2019
Dear Amy, Thank you so much for taking the time to review our hotel! We hope to welcome you back in the near future. Regards, Sunaina Dhap

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I like that the room had space, even though I checked in late, the staff was there to greet me, extra pillows, the staff was pleasant, close to the shopping area to get grocery. It was close the Heathrow airport. There was no hand soap in the room, no iron, iron board, the trash can was broken in the bathroom. I slept well,
Stayed 3 nights in Jul 2019
Response from ana on Jul 19, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on our team Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

E

Business traveler
Car park is £10 extra Breakfast no included - both of which are not clear when you book or are detailed on confirmation
Stayed 1 night in Jul 2019

8/10 Good

Hassan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was alright cleaning was okay except Sunday they didn’t clean
Stayed 4 nights in Jul 2019
Response from ana on Jul 19, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

s a

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price with staff to match
Very friendly welcome and helpful at all times, to be recommended
Stayed 1 night in Jul 2019
Response from ana on Jul 19, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

6/10 Okay

jacqueline

Liked: Cleanliness, staff & service, room comfort
Comfortable bed and clean, OK for a night near the airport. drew reception person's attention to the curtains in our room. they needed attention.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ana on Jun 27, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good enough for staying a couple of nights. Quiet zone.
Stayed 1 night in Jun 2019
Response from ana on Jun 21, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from ana on Jun 21, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and attentive and checked us right in. They ordered us a cab for the next morning which really helped.. However we needed the hair dryer in the morning and the one in the bathroom did not work. Thankfully we were given another one fairly quickly. The location was less than desirable and construction was going on just below our window waking us up early. The shower was nice but the floor was quite slippery so we had to be careful. Also the light above the sink did not work. There was no complimentary breakfast in the morning. We would have had to pay $16 for 2 of us which would be a little steep. It is fairly close to the airport which is why we chose this hotel.
Stayed 1 night in May 2019
Response from Ana on May 30, 2019
We appreciate your honesty and I can assure you that my team have been made aware of your comments, where we can we will use this constructively as we look to improve our guest experience.Please be assured that i have personally passed on your compliments on to reception . Regards Customer service

8/10 Good

darren

Liked: Cleanliness, property conditions & facilities, room comfort
Functional.
Average hotel, room was ok.
Stayed 1 night in May 2019
Response from ana on Jun 21, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. We enjoyed a great dinner as well.
Stayed 1 night in May 2019
Response from ANA on May 26, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff, welcomed me with a big smile
Stayed 1 night in May 2019
Response from ANA on May 20, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel

4/10 Poor

S

Traveled with family
Liked: Cleanliness
we asked for family room £90. we actually had 1 double, 1 single for 2 children and married couple!..receptions tried to resolve by offering separate room for kids- age 8+10. declined.we asked for a mattress to be brought into the room for one child to sleep on, she did bring a camper bed and tried hard. not her fault... rooms had not been cleaned. room booked 6 months prior.
Stayed 1 night in May 2019
Response from ana on May 22, 2019
Thank you for taking the time to share your feedback with us. I am very sorry to learn that your stay was not satisfactory and please accept my sincerest apologies for this. We appreciate your honesty and I can assure you that my team have been made aware of your comments, where we can we will use this constructively as we look to improve our guest experience. Regards Customer service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very nice staff, tbey made our overnight stay an enjoyable one
Stayed 1 night in May 2019
Response from ana on May 9, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great stay in a very nice hotel The car park could be a little more user friendly- get rid of the obstacles/ trees etc
Stayed 1 night in May 2019
Response from ANA on May 7, 2019
Thank you very much for staying with us and sharing your feedback It is really motivating to read such a wonderful feedback. I will share this with the rest of the team as this will encourage us to keep working hard to deliver the best service we can for all of our guests. Thanks a million for this! The team and I are looking forward to welcoming you back again in the future!

6/10 Okay

Merle

Liked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Airline Hotel London Heathrow
The reception staff was friendly and helpful. The room was warm and very clean. The hotel was located in the centre of the town with access to facilities and places of interest. I like the hotel and would use it again whenever I am in the area. neighbourhood. Paul
Stayed 1 night in Apr 2019
Response from ana on Apr 16, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Maureen, Waunakee, WI USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very knowledgeable and friendly. Food excellent, especially the soups. Motel older but clean and neat..
Stayed 1 night in Apr 2019
Response from ana on Apr 16, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

10/10 Excellent

Janith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ana on Mar 30, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments to our team . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Indian menu, friendly and helpful staff.Good value for money
Stayed 3 nights in Mar 2019
Response from S Suresh on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business stopover.
A very acceptable overnight stay close to Heathrow and the M4 (junction 3). The room was comfy, there wasn't any noticeable noise (even in a ground floor room beside the road) and the bathroom fine (although the water temperature in the shower required some fine tuning). The breakfast buffet was very good. There is limited parking on site, but the hotel is located beside a surfaced local authority car park which (at the time of writing in March 2019) was free because the ticket machines were missing. It is a ten minute walk to Hayes and Harlington railway station. The staff were very friendly and welcoming. Wi-fi connectivity was good and free to access.
Stayed 1 night in Mar 2019
Response from Suresh on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to our staff. Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to our staff. Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2019
Response from ANA on Apr 1, 2019
Dear , Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location within an easy walk to railway station and lots of fast food properties in the immediate area
Stayed 1 night in Feb 2019
Response from ANA on Apr 1, 2019
Dear , Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service by the receptionist, and clean and quiet room. I did not use any other services
Stayed 1 night in Feb 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
het is a good hotel for the price. het is a good hotel
Stayed 3 nights in Feb 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to our staff . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room. The windows however were very thin and we froze all night
Stayed 1 night in Feb 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to our staff. Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

2/10 Terrible

Naura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service at hotel they blame hotelscom
Bad service staff was rude
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from ana on Mar 28, 2019
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I was delighted to read that you had such an excellent experience at the Airlink Hotel London Heathrow, and that our staff were efficient and helpful in their service. Please be assured that i have personally passed on your compliments on to reception . Thank you again for your feedback, I look forward to welcoming you back to Best Western Airlink Hotel Regards Customer service

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable short stay hotel for airport pickup.
Clean, tidy, adequate size room for short stay. Enough tea & coffee supplied. Deep relaxing bath with generous supply of water. Ample supply of USB sockets for charging devices. Room heating system easy to adjust & can get very hot. One minus detail, the bathroom did not have extraction fan!! Staffs were friendly & helpful.
Stayed 1 night in Jan 2019
Response from Suresh on Feb 7, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
HEATING IN ROOM NOT WORKING - HAIR-DRIER BURNT OUT IN ROOM
Stayed 1 night in Jan 2019