Ratings based on 757 Verified Reviews

4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland oregon

Great hotel very close to London transportation

Posted May 26, 2017
We stayed in this hotel for 5 nights, and loved it! Great service, and complimentary drinks (beer, water, milk) were always replenished for us in the fridge. Our room was comfortable and kept very clean. The staff was very helpful and super friendly! A great place to stay, and a 3-5 minute walk to the tram or tube! The street is relatively quiet and clean as well.
Comment from Hotel Management
Jun 10, 2017 by Deborah, Hotel Management
Dear Anna, we would like to thank you for taking the time to leave the review and above all for your lovely comment and the high score. It's a pleasure to know you had a good experience and everything could meet your need. We hope to welcoming you back soon. Regards, Deborah
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Lovely Hotel, Good Location

Posted Apr 20, 2017
Pros: Bed, room size, food, location, service
Cons: Lighting was a bit dim, but after our travel across Europe in the winter, we came to the conclusion most hotels were like this
Location: We visited the Tower, the London Eye, Buckingham Palace, Shakespare's Globe and did a Harry Potter tour - all accessible using the underground!
We stayed here for three nights just after Christmas. Arrived before check in, but our room was ready so that was great! Very comfortable room - great to come to after 24 hours of flying from NZ. Bed was good, our room had a shower and a bath. We enjoyed the food from the restaurant - breakfast and dinner. Good location, short walk from the Tower and the underground, so easy to get to any of the main attractions. This hotel was exactly what we imagined it to be and we had a lovely short time there. Would definitely consider rebooking if we were to ever come back across the world again.
Comment from Hotel Management
Apr 22, 2017 by Christopher, Hotel Management
Dear Renee First and foremost thank you for taking the time to review our hotel. We appreciate all feedback from out guests as it helps us to focus on the areas that need to be improved and also where we are achieving our goals. Our aim at the here Chamberlain is to ensure that all our guests have an enjoyable stay whilst with us and on reading your comments we were very pleased that we succeeded on this occasion and have passed your comments on to the team. Should you ever make the trip back to London we would be more then pleased to welcome you on your return. Yet again thank you for your feedback and for choosing the Chamberlain as your accommodation provider whilst here in London Best regards Christopher best reg
5 out of 5
by A verified traveler

Comfortable, quiet, clean, and courteous

Posted Mar 18, 2017 on Hotels
Room was exceedingly comfortable and quiet. Staff were very friendly and courteous. Location is perfect for tourism on tower Hill and for trains out of fenchurch street and London Liverpool Street.
Comment from Hotel Management
Apr 15, 2017
Dear Guest first and foremost thank you for taking the time to leave the review and for you lovely comment. We are pleased to know that you find the location convenient and appreciate the room. We will share your comment with all our staff, it's always good to have a positive feedback. Looking forward to welcoming you soon Kind Regards Deborah
4 out of 5
by Diane

My favourite city hotel

Posted Mar 7, 2017 on Hotels
Great stay as always. My favourite hotel in the City. Good value/great ambience.
Comment from Hotel Management
Apr 15, 2017
Dear Diane we'd like to thank you for your lovely comment. It's just amazing reading " as usual". Thanks again and see you soon Best Wishes Deborah
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Feb 18, 2017
Nice and helpful staff! Close to my London office.
Comment from Hotel Management
Apr 18, 2017 by c, Hotel Management
Thank you for taking the time to complete the survey on our hotel, Here at the Chamberlain we appreciate all feedback as this help us to focus on what we are doing right and also where we are going wrong as this enables us to concentrate on getting right for our guests. Yet again thank you for taking the time to complete this review and also for choosing the Chamberlain as your accommodation provided here in London Kind regards
5 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
The only downside was the noise from the restaurant/bar, but that ended at 11PM. Otherwise, a lovely hotel!
5 out of 5
by Richard and Hermina

We would not hesitate to return.

Posted Feb 10, 2017 on Hotels
The facility is beautiful and the staff could not be better. The most courteous, friendly and helpful group of people we ever met. A very good value for the price. We would not hesitate to return.
4 out of 5
by Rachel

Only downside, eateries around hotel close around

Posted Jan 10, 2017 on Hotels
Nice, cozy, clean room. Very modern bathroom. Free water, and ale in fridge. Close to sites and easily accessible to public transportation. Pub/restaurant on site.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF, Ca

Quiet and comfortable hotel

Posted Jan 10, 2017
Pros: The overall interior design and how well maintained it all was.
Cons: One of the front desk staff was a bit cold- which contrasted greatly to the other staff who were very friendly and welcoming.
Location: Near Tower of London and financial districts
I'd happily stay here again! The room was very comfortable, large- which is a big deal for London, and well appointed.
4 out of 5
by Anton

Covenient location and good service

Posted Dec 24, 2016 on Hotels
No thank you!