Dear Trevor, Thank you for your recent stay with us. We highly appreciate you for leaving us a review about your experience and for also giving us a high rating. We are pleased to know that you were happy with our cleaning. Such positive feedback encourages our team to continue making every guest experience a memorable one.

Thank you for your review and recent stay with us. Our apartments have split levels as what mentioned online. We hope you have an enjoyable time in London! Thank you very much for staying with us! Kind regards, TCLA Team

Dear Brigitte, Thank you for your recent stay with us. We highly appreciate you for leaving us a review. We sent you detailed self explanatory instructions to allow easy access as your arrival time be way outside our check-in time. In regards to key safe, it's a normal lockbox so it should be pretty simply and straightforward to use it. There are no issues with the apartment door/lock as our maintenance team checked it out. We are also disappointed that you find our cleaning costs to high. Our apartments come with complete made up beds, fresh clean linen, towels and toiletries for each guest and our cleaners prepare the apartments. Kind regards. The City London Apartments

Dear Galina, Thank you for your recent stay with us and also for the high rating. We are glad you appreciate the apartment and location. Kind regards, The City London Apartments -Team

Dear Jorge, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with the issue that arise. You have stayed there for few nights already and we always check on you and you have replied that everything is perfectly fine. Nevertheless, on your last day the issue happened which can only be caused by opening the balcony door and leaving it unattended. Not to worry, the apartment has been serviced by a professional pest control on the day and everything is solved and sorted. We pride ourselves on our apartments and the high quality standards we maintain. We would like to make things right. You can expect an email from one of our team shortly to discuss what occurred and how we might make it up to you. Yours sincerely, TCLA team

Dear Joji, Thank you for your message. We're glad that you appreciate that we are located in heart of London and you find the apartment well equipped. All payments are done online. We have sent our maintenance manager as soon as you mentioned about the clogging. We hope to host you soon and thank you for staying with us! Kind regards, TCLA Team

Thank you very much for staying with us. we're glad you had an enjoyable stay.

Thank you for your review and recent stay with us. We are working with our maintenance team to solve the recommendation you have mention.

Thank you very much with your excellent review! We're happy that you have had a wonderful stay. All the best!

Thank you very much with your excellent review! We're happy that you have had a wonderful stay. All the best!