Garden

Reviews of Thirsk Tooting Concept Studios by Allô Housing


Reviews

5.2
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 3 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

6.0/10

Cleanliness

5.2/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Sandra

Business traveler
Disliked: Cleanliness, room comfort
I’ve done the booking for an oversea nurse. Tried at the night of the arrival to contact by phone the propert
Stayed 11 nights in Jan 2022

4/10 Poor

Jeanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
poor check in protocols
The room was okay if a little overheated. However, the check in process was a nightmare, the property sent me an email asking me to upload photo id but the link didn't work so I couldn't do it.....I emailed them and they sent me the same broken links which didn't work either clicking, cutting and pasting or just typing in... I couldn't find any contact details for them so had to go via Hotels.com who were brilliant but it was a nightmare at the end of a very long day.....
Stayed 2 nights in Jun 2019
Response from Customer Care Team on Jul 15, 2019
Dear Jeanie, Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience. We have taken note of your comments about the validation link and we are going to investigate to see what happen. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

6/10 Okay

Alex

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
As you entered the property, I was greeted with a lot of dust and hair flying all over as if the place had been vacant for months. In my room, the bathroom seemed like a hair saloon at the end of a day before all hair was cleaned. The curtains were falling. The room seemed as if it was under construction and needed some finishing touches. There was no chair in the room although there was a table to work on. How odd
Stayed 2 nights in Jun 2019
Response from Your Customer Care Team on Jun 14, 2019
Dear Alex, Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience, please rest assured that your comments have been taken onboard and revised by the entire Management team. Kind regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The check in progress is very confusing. Far from city centre.
Stayed 5 nights in May 2019
Response from Customer Care Team on Jun 7, 2019
Dear Guest, Thank you for sharing your impressions about our property with us and with Expedia readers, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Kind regards, Your Customer Care Team

4/10 Poor

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed broke countless times. Had revert to sleeping on the right hand side, Cupboard is already broke, Prepare it to fall off as you open the doors.
Stayed 6 nights in Apr 2019
Response from Customer Care Team on May 25, 2019
Dear Mehmet, We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are very sorry for the issue with the bed rest assured that we are going to investigate to see what happen to prevent incidents like this in the future. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Your Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a quiet location within a 5 minute walk to train, shops etc. Property was warm and quiet.
Stayed 2 nights in Nov 2018
Response from Cristina, Customer Care Team on Dec 21, 2018
Dear guest, Thank you so much for your comments! We are glad you stayed with us and had a pleasant trip! Hope to see you soon back! Best regards,

4/10 Poor

Dave, Utah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
So, this looks to be a room in a apartment in a house. It wasn't marked from the street, the parking situation would be terrible on a weekday, and because of the way that it was handled, we very nearly didn't get in. There is a key to the house in a lockbox, and the owner wasn't able to get a message to me about how to open it. Since we are from America, she apparently didn't know how to phone us, and when she tried to email, she did it through Expedia--so the email didn't ever come up. All in all, the room was okay, but the neighborhood seems rundown.
Stayed 2 nights in Sep 2018

8/10 Good

ABEL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo correcto y agradable Solo mejoraría el colchón
Stayed 2 nights in Nov 2019
Response from Customer Care Team on Dec 4, 2019
Dear Abel, Thank you for sharing this important review with us and with Expedia readers we have taken note of your comments and we have forward to our Management Team for Future Improvements. On the other hand we are thrilled you have enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
もう二度と使いたくない。
掃除ができておらず、チェックイン当日から埃だらけ。 滞在中の掃除はなし。 洗濯機は壊れていて動かない。 クローゼットの引き出しには、髪の毛がいっぱいはいっていた。 テレビはリモコンが壊れていたし、本体でも操作できなかった。 タオル交換は頼んだら、追加料金40ポンドとのこと(事前説明なし)。 何でも気軽にメールをしてください。と書いてあるが、メールしても返信がない。 スタッフがおらず、セキュリティーにも問題がある。 いつも宿泊しているところが予約が取れず、仕方なく、ここに滞在したが、 できれば、もう二度と滞在したくない。最悪なホテルだと感じる。
Stayed 5 nights in May 2019
Response from Customer Care Team on Jun 14, 2019
Dear Guest, Thank you for sharing this valuable information with us and with Expedia readers. We have taken note of all this information resta assure that we are going to follow up this issues to see what happen. We really hope you can give us a second chance to make things right. Kind regards, Your Customer Care Team