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Reviews of Woodlands Lodge Ilford

2 out of 5
Woodlands Lodge Ilford
60 Woodlands Road, Ilford, England

Reviews

5.0
Rating 10 - Excellent. 24 out of 232 reviews" "
Rating 8 - Good. 48 out of 232 reviews" "
Rating 6 - Okay. 36 out of 232 reviews" "
Rating 4 - Poor. 36 out of 232 reviews" "
Rating 2 - Terrible. 88 out of 232 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Santhosh

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed their for 3nights Main problem is no attached toilet other thing is 1toilet amd bathroom ised by 15peoples i wait out side for nearly 1hr to bathroom after.Then staff i report them when i check in tv is not working then never sort out that problem in 3days .wifi they have in my room whike i search even their username also not shown #no toilet #no wifi#no Tv #
Stayed 3 nights in Apr 2024

2/10 Terrible

Turikson

Traveled with partner
Disliked: Cleanliness, staff & service
Terrible
Stayed 1 night in Apr 2024
Response from Loredana on Apr 26, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards,ManagementWoodlands Lodge

2/10 Terrible

Jayde

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding this property was extremely challenging, the service was absolutely terrible. The street was very sketchy and felt very unsafe. The reception was awful and was not pleasant, they were hesitant about the prices and charged me an unreasonable amount, not what was promised. Once settled into our room, 3 men barged into our room saying they needed to “measure” things in the room. As a young girl I felt very unsafe and unwelcome, with 3 grown men barging into my room. They stood there laughing thinking it was hilarious, as my friend and I were both clearly uncomfortable. After that incident I immediately went down to reception and asked for a refund as I was not staying there. They refused any sort of refund and were extremely rude. I would never recommend this accommodation to anyone whatsoever.
Stayed 3 nights in Apr 2024
Response from Loredana on Apr 26, 2024
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Poor

Amanpreet

Traveled with partner
Disliked: Staff & service, property conditions & facilities
There is just one toilet with attached shower for all the rooms , and this toilet also broken .
Stayed 1 night in Apr 2024
Response from Loredana on Apr 18, 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Poor

Syed obaid ullah

Disliked: Staff & service, amenities, property conditions & facilities
Totally terrible front desk and customer service. Broken floor at washroom. Once I asked for something I might have left and if they have lost and found. I didn’t get any proper response. One of the staff said the cleaner will through anything left.
Stayed 2 nights in Mar 2024
Response from Loredana on Apr 18, 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Emma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Loredana on Mar 26, 2024
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Loredana

6/10 Okay

Anthony

Stayed 1 night in Mar 2024
Response from Loredana on Mar 21, 2024
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly the shower was broke 2nd the heater in the room didn't work. The fire alarms went off after someone burned their oil while cooking. A couple arguing on the landing late evening. 2 big holes in the wall. Was not a nice room. I checked out after 2 days an paid for 6. Asked for a refund was told to send in a email which i have an the hotel as not replied an ive still not received.my £50.00 security money. I would advise anyone to avoid this place like the plague. Absolutely disgusting
Stayed 6 nights in Mar 2024
Response from Loredana on Mar 14, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.The security deposit was never charged, therefore you will not see as money refunded. The deposit was only blocked, hold as pending transaction, and once it got released , it will be added into your balance. If the money is no longer on hold, in your pending transaction it means it got released already. Regards, Management Team

8/10 Good

Syed obaid ullah

Stayed 1 night in Feb 2024
Response from Loredana on Mar 21, 2024
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 Terrible

Abiola

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't enjoy the room the toilet was at out side I will not recommend anyone
Response from Loredana on Mar 14, 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Poor

Syed obaid ullah

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience. Door room was broken and has to left up to close which will cause big bang. Washroom not in good condition. There big patch broken floor. I had to wait one day to get tv remote.
Stayed 3 nights in Feb 2024
Response from Loredana on Feb 20, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management Woodlands Lodge

2/10 Terrible

Vincent

Disliked: Cleanliness
Response from Loredana on Feb 20, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Jai Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Loredana on Feb 20, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Purnachander

Not suitable for family. Too old cots and beds. Broken shower. Leaking from different locations. TV is there but no remote…
Stayed 2 nights in Feb 2024
Response from Loredana on Feb 20, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards, Management Woodlands Lodge

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Loredana on Feb 20, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Ajmal

Stayed 1 night in Jan 2024
Response from Loredana on Feb 20, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Poor

Vijay

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Loredana on Feb 20, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Muhammad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgrace to be on Hotels.com
Yes plenary free parking. BUT This lodge is Not for a paying guest. I travelled with family 2 little kids and got offered a room with NO bathroom asked to use a shared bathroom which was so dirty filthy disgusting, i refused to stay and asked for my money back. Then they gave me a room with bathroom. In the room the carpet was so filthy so dirty you cant walk bare feets. Beed sheets were a bit clean but had some hairs on it. Complementary Breakfast from 7.30 till 8.30 BUT from 7.30 till 8.15 there was NO MILK, NO SUGAR, NO BREAD and no one was in kitchen or at reception. after 8.15 receptionist came and then we found milk & bread in kitchen. KITCHEN CLEANNESS 1 OUT OF 10. BEDROOM CLEANNESS 2 OUT OF 10. BATHROOM WAS CLEAN. First thought about this place. It looked like homeless peoples staying at this lodge paid by council. I arrived very late so i had to stay. My mistake i never checked the reviews. THIS LODGE SHOULDN'T BE ON HOTELS.COM ITS A DISGRACE.
Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Raj

Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

chloe

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was filthy. we got locked out of our room 3 times the staff were no help just offered to give us a room for 2 when there were 4 of us. my friend cut there finger in the building due to sharp door. the bathroom was disgusting never again 0/10
Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Corina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Mojisola

Stayed 2 nights in Nov 2023
Response from Loredana on Feb 20, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Meyuu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just disgusting dont book this hotel. Rooms smelt, dirty staff were no help.
Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 Terrible

Sami

Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Good

Roxanne

Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Himal

No drinking water no heating such a terrible place to spent a night
Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 Poor

Philip

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
Stayed 1 night in Dec 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

6/10 Okay

Muhammad Shamim

Stayed 1 night in Nov 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Good

Usman

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Home

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty carpet , very bad shower system, poor breakfast and they took £50 as a deposit , I don’t what for?
Stayed 1 night in Nov 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadful. old food out on surfaces. Gerally filthy. Have phots if required.
Stayed 1 night in Oct 2023
Response from Loredana on Jan 5, 2024
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Dominic

Stayed 1 night in Oct 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Good

Arnoldas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Michael

Stayed 1 night in Oct 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Menga

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please you need to check the hotels before you advertise them is not for tourism specially with families
Stayed 2 nights in Oct 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Poor

Desmond

Disliked: Staff & service
Not happy
Room was ok size very dated no plug in the room and only got cleaned once the day before I was to check out
Stayed 4 nights in Oct 2023
Response from Loredana on Jan 5, 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Naveed

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Not the greatest didn’t stay the night checked in elsewhere. Booked this hotel by mistake did not realise they did not have ensuite toilet facilities. The shared toilets are not clean and generally the hotel is not in the greatest condition and needs to be revamped. Wouldn’t stay again but it would be good for someone on a budget
Stayed 1 night in Sep 2023
Response from Loredana on Jan 5, 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 Terrible

Kevin

Business traveler
Disliked: Property conditions & facilities, room comfort
Bad experience
Stayed 1 night in Sep 2023
Response from Loredana on Jan 5, 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 Poor

Sachin

Stayed 1 night in Sep 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

paul

Business traveler
Disliked: Cleanliness, property conditions & facilities
The property is a few old terraced houses divided up into flatlets . The toilet facilities are shared between 3 rooms , they are dirty and no toilet paper is provided. The rooms are large with sleeping for 4 (so 10 to 12 people sharing 1toilet) . The floors are rotten and sloping .
Stayed 2 nights in Sep 2023
Response from Loredana on Jan 5, 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

8/10 Good

Branden

Stayed 1 night in Aug 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Poor

Alwin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We haven't received our deposit £50 back yet.
Stayed 1 night in Aug 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Akshat

Stayed 1 night in Aug 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Loredana on Jan 5, 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am delighted to know that you had a fantastic time and enjoyed your stay with us. Thank you for your heartfelt comments about the team, this means a lot to us. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Terrible

Raja

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Still haven’t been given back my deposit also rooms were not clean hence why I upgraded to the double bed. Which wasn’t any better. Will not come back
Stayed 1 night in Jan 2023
Response from Victoria on Apr 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, there was black mold on the back it the bathroom door and on the tiles. There were no blankets and the room was dirty. The bathroom was beyond small. The fire alarm did not work in our room - fire alarm went off down the hall so we did not feel safe. No utensils or mugs for tea. We ended up leaving and I have to pay for a hotel elsewhere. Stay away.
Response from Victoria on Apr 11, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

2/10 Terrible

Ilona

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service
Did not even stay there, as upon arrival was told that the booking was cancelled, without notifying me. When booking the hotel, it states payment at the property. Apparently they tried to take the payment, hell knows when, the car had expired and unlike other places I had stayed, and had the same issues, the hotel contacted me and the payment issue was sopved. O was told that they are fully booked, but when checked online I saw that you can get a room for 1800£ for 4 nights. A massive hike from 270£. Disappointed all around, especially when trying to find an accomo for 4 people at almost 10pm.
Stayed 4 nights in Oct 2022
Response from Victoria on Apr 11, 2023
Dear Guest,Thank you very much for taking the time to give feedback on you recent stay at Woodlands Lodge. I am sad to hear you have encountered issues with your stay with us. We have taken your feedback on bored and will endeavour to make your next stay will us more enjoyable. Regards, Management