Terrace/patio

Reviews of The Westin Los Angeles Airport

4 out of 5
The Westin Los Angeles Airport
5400 W Century Blvd, Los Angeles, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 1687 out of 3174 reviews" "
Rating 8 - Good. 713 out of 3174 reviews" "
Rating 6 - Okay. 320 out of 3174 reviews" "
Rating 4 - Poor. 222 out of 3174 reviews" "
Rating 2 - Terrible. 232 out of 3174 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. I wish they had more restaurant options inside and the view was a bit better.
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Keisha, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate all of your feedback, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner in our room didn't seem to cool the room enough. We did have to ask for a box fan at about 2:00 am in the morning.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Janice, Thank you for the high rating of The Westin Los Angeles Airport. While we hope you had an overall pleasant stay, we offer our apologies for the difficulty you experienced with keeping your guestroom at a comfortable temperature. We appreciate your feedback as we continually strive to enhance our guest services. Thank you again for your business, and we look forward to welcoming you back for the flawless visit you deserve.Be Well, Mark Goldrup,General Manager

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Allison, Thank you for the positive rating. We are glad that from check-in through check-out, we were able to provide you with a pleasant stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Erin, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate your business, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Tera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top notch from the staff, location and cleanliness. There were no complaints! Thank you for the amazing stay!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Tera, Thank you for your excellent review and for all the lively things that you had to say about The Westin Los Angeles Airport. Your comments were a pleasure to read, and we are thrilled you loved our impeccable accommodations and devoted associates. We are also glad our dynamic location in proximity to so many LA attractions added to the enjoyment of your stay. Thank you again for your feedback, and we look forward to your next visit.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Leticia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Leticia, Thank you for sharing your experience at The Westin Los Angeles Airport. We are glad that your delicious dining experience at our in-house restaurant made your visit even more special. We look forward to another opportunity to host you again.Be Well, Mark GoldrupGeneral Manager

10/10 Excellent

nyeishianyei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Nyeishianyei, It is wonderful to know you enjoyed everything about your time at The Westin Los Angeles Airport and that we exceeded your expectations. We truly appreciate your kind rating and hope you will be able to stay with us again soon.Be Well, Mark GoldrupGeneral Manager

10/10 Excellent

Madeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. Our accessible room was amazing. We will definitely come back here.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Madeline, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are pleased you loved our well-appointed and intuitively designed accommodations. Thank you again for your business, and we love knowing you plan to return; we look forward to it.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura at check in was welcoming polite and made me feel at home because it seemed like she knew me before I walked in. Great job Laura. Ps had a great dinner at the restaurant.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Roman, Thank you for your recent stay at The Westin Los Angeles Airport and for your generous review. We seek to give each guest a revitalizing experience, and we are glad we could be a part of making your visit memorable. We will share your kind words with Laura and thank her personally for the work that she is doing daily. It was also a pleasure reading how much you enjoyed the food offerings at Daily Grill. Thank you again, and we hope to have the opportunity to welcome you back very soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff is superb.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Manuel, Thank you for being our guest and for your gracious review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our impeccable accommodations and attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you once more for the feedback, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Over all was really good! We arrived late at night so it is so expensive to get to the hotel, only 10mins drive but cost us 50$
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Emilie, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly fast check in, well appointed room, delicious food at the Daily Grill, convenient shuttle to LAX
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Jan, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We are pleased to know how much you loved our accommodations, efficient service, and the convenience of our location. We are happy you had a fulfilling stay and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Westin Hotel for a week. The rooms were clean and comfortable, and the mattress was so comfortable that I didn’t want to leave. The food at the in house restaurant was adequate but a little overpriced for me, but there were affordable options in walking distance. Being a coffee drinker, my only complaint was that the in the room coffee was horrible. Overall the memory I will keep with me is that staff, were outstanding. I went for a Women’s Conference and stayed for additional days. The staff was pleasant and professional throughout. The cleaning crew were exceptional, and every single encounter I had throughout my stay was very positive. I look forward to returning to this hotel again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Bridget, Thank you for your generous review. We are thrilled that you enjoyed your time with us at The Westin Los Angeles Airport and that our attentive associates helped elevate and optimize your visit. We will share your enlivening comments with them, and we are grateful for your recognition of their excellent service. It was also a pleasure reading how much you loved our impeccable guestrooms and signature Westin Heavenly Bed. Thank you once more for all of your feedback, and we sincerely appreciate your dedication to staying with us again; we look forward to it.Be Well, Mark Goldrup,General Manager

8/10 Good

Merey

Traveled with partner
Liked: Staff & service, property conditions & facilities
Tried to go to the grill for breakfast, they were understaffed and seated a different party of two that came up after us because the lady had no help and there were a lot of people wanting to be seated. We had to go to a Dennys down the street…other that everything was great.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Merey, Thank you for your thoughtful feedback. While we are glad you had a pleasant time with us, we apologize for the inconvenience caused to you in our restaurant. Your comments will be shared appropriately as we continually strive to grow and improve our guest experience. Thank you again for your business, and we look forward to welcoming you back to The Westin Los Angeles Airport for the exceptional experience you deserve.Be Well, Mark Goldrup,General Manager

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Alejandra, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

2/10 Terrible

Kelsey

Liked: Staff & service
Disliked: Property conditions & facilities
NO REMOTE AIR DONT WORK . & BATHROOM WAS DIRTY
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Kelsey, Thank you for being our guest and for sharing your thoughtful review. Please accept our sincere apologies for the issues you had in your guestroom, and we are sorry for the inconvenience this caused you. We will address this with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Your frustration is fully understandable, and we are very grateful for your patience. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Be Well, Mark Goldrup,General Manager

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was adequate for our needs.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Deborah, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite staff is lovely. However, the shuttle driver is by far one of the rudest people I've ever met. I was juggling 4 bags and my dog and I literally had to shame him into assisting with my bags.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Cindy, Thank you for being our guest and for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. That said, we apologize for the level of service you received from one of our shuttle associates; your comments are being evaluated by our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope to see you again on your next visit to Los Angeles. Be Well, Mark Goldrup,General Manager

10/10 Excellent

lenice

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about it is good
Stayed 7 nights in Apr 2024
Response from Cesar on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ALFONSO RANDALL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, tiene un top golf y un Starbucks dentro del hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Mr. Randall, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time here in LA. It was also a pleasure reading how much you loved our thoughtfully crafted property and our Topgolf Swing Suite. Thank you again for your feedback, and we hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Celeste, Cathedral City

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Just the over night paring is ridiculous.
Stayed 2 nights in Apr 2024
Response from Cesar on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and smelled good. Also, the staff was so nice.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Michelle, Thank you for sharing about your stay at The Westin Los Angeles Airport. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our well-maintained property and pleasing atmosphere enhanced your visit with us. We hope to see you again soon.Be Well, Mark Goldrup.General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Paul, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating and are glad you loved every aspect of your time with us, particularly our onsite, Daily Grill Bar and Restaurant. We are pleased we could be a part of enhancing your time here in LA and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Manuel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the property and rooms. It was close to LAX. Staff was very helpful and friendly and approached me with a cheerful attitude. I would definitely recommend this place to others. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Manuel, Thank you for choosing The Westin Los Angeles Airport. We are pleased to know you enjoyed your time with us and that our impeccable accommodations and intuitive associates helped elevate and optimize your stay. We are also glad our proximity to the airport worked well for your travel plans. Thank you once more for your recommendation, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

2/10 Terrible

Harlan, Darien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After a brutal day of travel I finally got to the Westin at 2:30 AM. No one at desk. At 2:45 someone emerged to tell me I had to wait another 20 minutes for the “hotel audit” to complete. Are you kidding me? Westin has no plan for this other than “wait” 20 minutes at 2:30 am? Pitiful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Harlan, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced upon arrival as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Be Well, Mark Goldrup,General Manager

8/10 Good

Velmor, Hinchinbrook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Extremely friendly staff but try not to get an airport facing room. The noise from the busy LAX airport can get annoying when you're trying to sleep
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Velmor, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for all of your feedback, and we look forward to your return.Be Well, Mark Goldrup,General Manager

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Johnny, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Natiska

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This airport was very clean and nice. It’s on the airport grounds which made it very convenient. Staff was nice and friendly. I had no issues with the room. The entire place was clean from top to bottom.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 14, 2024
Dear Natiska, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Los Angeles Airport. We were delighted to read that you enjoyed our hospitality, and we thank you again for pointing out our great location and well-appointed guestrooms. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. We look forward to your next visit.Be Well, Mark Goldrup,General Manager

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Unhelpful reception
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on Apr 13, 2024
Dear James, Thank you for being our guest. We want to extend our apologies for the difficulties you had with our front desk. We work hard to provide each guest with a meaningful and enriching stay, and we regret that this was not your experience. Your concerns have been shared with our associates, and we have taken appropriate action to ensure these issues are not repeated. We hope you will give us another opportunity to show you our commitment to exceptional hospitality on your next visit to Los Angeles.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 14, 2024
Dear Grant, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your perfect rating, and we are pleased we could be a part of enhancing your time here in LA. We look forward to being your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

8/10 Good

NATASHA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Natasha, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Reejo, Glenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient hotel near LAX
Stayed 1 night in Apr 2024
Response from Cesar on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Eva

Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Eva, Thank you for being our guest and for your thoughtful rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Elisavet, Mcfarland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Elisavet, Thank you for choosing The Westin Los Angeles Airport and for taking the time to share your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. We hope you will make us your home whenever your travels bring you to the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Makimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Makimi, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are pleased you enjoyed your stay. It was our pleasure hosting you at The Westin Los Angeles Airport, and we hope to see you again soon. Be Well, Mark Goldrup,General Manager

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 18, 2024
Dear Claudia, Thank you for the kind rating regarding your stay with us at The Westin Los Angeles Airport. We are pleased you enjoyed your overall time with us and hope you will return soon. Be Well, Mark Goldrup,General Manager

8/10 Good

Adrian

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 11, 2024
Dear Adrian, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like how much it cost to park your car over night.
Stayed 1 night in Apr 2024
Response from Cesar on Apr 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Shannon, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Roberto

Stayed 4 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Roberto,Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the stay
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Gerardo, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Siddharth, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Juan, Thank you for the excellent rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

4/10 Poor

John

Traveled with group
The hotel is corporate and anonymous. They charge $70 extra for an early check in and then billed me for two days of parking at $55 for each day even though I only parked for one day and paid at the machine. When I called them to ask for the bill to be changed I was told to speak to accounting the following week and furnish proof because “it is your word against our’s”.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear John, Thank you for being our guest and for your review. It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing-related issues that you are having. We will share your concerns appropriately as we continually strive to ensure a perfect stay for every guest. Thank you again for your patience, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Be Well, Mark Goldrup,General Manager

8/10 Good

Peter, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Peter, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near the airport with a convenient and easy to use shuttle
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Danielle, Thank you for the high rating of The Westin Los Angeles Airport. We are thrilled to know you enjoyed your time with us and that you especially loved our intuitively designed property. We are also glad our complimentary shuttle service and proximity to the airport were an added convenience for you. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Beatrice, Victorville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are cool and the staff was very friendly and asked if I had ever stayed here. When I said no, they gave me a lot of info about their amenities. They even have a Top Golf Suite in the lobby. Too bad I won't be here longer.
Stayed 1 night in Apr 2024
Response from Cesar on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Joelle

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Was horrible service at check in and then pool was dirty and hot tub luke warm. Bathroom had no fan so got hot and then door wouldn’t stay open. Disappointing for the brand. Will switch next time and wouldn’t stay here again for sure.
Stayed 1 night in Apr 2024
Response from Cesar on Apr 5, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Maribel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Maribel, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Los Angeles Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and close commute to airport.
Stayed 1 night in Apr 2024
Response from Cesar on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!