Terrace/patio

Reviews of The Westin Los Angeles Airport

4 out of 5
The Westin Los Angeles Airport
5400 W Century Blvd, Los Angeles, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 1703 out of 3189 reviews" "
Rating 8 - Good. 711 out of 3189 reviews" "
Rating 6 - Okay. 323 out of 3189 reviews" "
Rating 4 - Poor. 222 out of 3189 reviews" "
Rating 2 - Terrible. 230 out of 3189 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and front desk were extremely helpful
Stayed 1 night in May 2024

6/10 Okay

Ken

Liked: Cleanliness
Close to airport, decent restaurant, but room was a little dated,price was fair
Stayed 3 nights in May 2024
Response from General Manager on May 11, 2024
Dear Ken, Thank you for being our guest and for taking the time to evaluate your stay. We are glad you had an overall pleasant time with us and that you liked our in-house restaurant and proximity to the airport. It was also a pleasure reading you found us to be of good value. That said, we regret you were not entirely satisfied with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you once more for your review, and we hope to have the opportunity to host you again.Be Well, Mark Goldrup,General Manager

6/10 Okay

Amanda, spring

Traveled with family
Liked: Cleanliness, staff & service, amenities
Housekeeping was great. Restaurant on site wasn’t that good. They don’t have room service and out of about 6 elevators only 2 worked.
Stayed 4 nights in Mar 2024
Response from General Manager on May 11, 2024
Dear Amanda, Thank you for choosing us and for sharing your review. While we are glad you liked our housekeeping service; we offer our apologies for not meeting all of your expectations during your stay. It was disappointing to read about the inconvenience caused to you due to the elevators; we will address this appropriately, and we are very grateful for your patience. We are also sorry that you did not enjoy your dining experience with us; we will convey your comments to our team as we continually strive to enhance our guest services. Thank you again for all of your feedback, and we hope to welcome you back for the seamless visit you deserve.Be Well, Mark Goldrup,General Manager

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Good access to and from the airport.
Stayed 1 night in May 2024

10/10 Excellent

Jennie L

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean. Good onsite restaurant. Helpful safe. Great location near airport.
Stayed 1 night in Apr 2024
Response from General Manager on May 10, 2024
Dear Jennie, Thank you for writing a review of your time at The Westin Los Angeles Airport. We are pleased we could be a part of your visit to LA. We appreciate you mentioning our convenient location to the airport combined with our spotless accommodations. We hope to welcome you back soon, and we wish you all the best with your travels.  Be Well,  Mark Goldrup,General Manager

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness
The bed was so comfortable and the shower was great!
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Debra, It was our pleasure to welcome you to The Westin Los Angeles Airport. We are thrilled that your experience was perfect from beginning to end. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, and we are so pleased that this was your experience. Thank you for your wonderful feedback, and we hope to see you again soon.Be Well,  Mark Goldrup,General Manager

10/10 Excellent

Yvette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and location was very convenient for us. Enjoyed our stay
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Yvette, Thank you for taking the time to share about your wonderful stay at The Westin Los Angeles Airport. We appreciate your generous compliments about our immaculate property and the convenience of our location which was perfect for your needs. We are pleased we could be a part of enhancing your time here in LA and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, our child loved the pool
Stayed 4 nights in May 2024
Response from General Manager on May 9, 2024
Dear Jay, Thank you for staying with us at The Westin Los Angeles Airport and for your high rating. We enjoyed reading your review and learning about the highlights of your stay, and it was a pleasure to know our outdoor heated swimming pool enhanced your visit. Thank you for your feedback, and we hope to be your favored choice whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Paul, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear Paul, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff are wonderful, professional and helpful.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Laura, Thank you for being our guest and for your gracious review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to your return.Be Well, Mark Goldrup,General Manager

6/10 Okay

Bekim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are excellent. Their parking fee is a straight crime and hustle. I live in Manhattan and we don’t have these types of ridiculous parking fees. The hotel should be ashamed to charge someone $60 for self park of $80 valet. If you have a car, add $80 to the rate that is your true nightly rate!
Stayed 4 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear Bekim, Thank you for being our guest and for taking the time to write your review. We regret your dissatisfaction with our parking fee; these fees are listed on our website, and we will share your comments appropriately. That said, we are glad you liked our thoughtfully crafted property and attentive associates. Thank you again for your feedback, and we hope to have another chance to accommodate you in the future. Be Well, Mark Goldrup,General Manager

10/10 Excellent

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here
Stayed 5 nights in May 2024
Response from General Manager on May 8, 2024
Dear Jay, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your gracious rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Mj

Liked: Property conditions & facilities
I only stayed overnight but the staff is very nice and the place is beautiful. The room Is clean as well. The bed is comfortable and the lightning is just right. The parking is close so we didnt need to do valley parking. All in all it was an amazing experience and i would come back and stay longer when I come back to LA again.
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Guest, Thank you for staying with us and for sharing your experience with fellow travelers. We are pleased you loved our impeccable, thoughtfully crafted accommodations and our signature Westin Heavenly Bed. It was also a pleasure reading our intuitive associates helped elevate and optimize your visit. Thank you again for choosing The Westin Los Angeles Airport, and we love knowing you plan to return; we look forward to it.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Debra

Business traveler
Loved my bed and loved my shower
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Debra, Thank you for sharing your experience at The Westin Los Angeles Airport with fellow travelers. It is a pleasure to know how much you enjoyed our signature Westin Heavenly Bed and Heavenly Bath rainforest shower. We appreciate your perfect rating, and we look forward to hosting you again very soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

HAEJUN

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and comfortable and friendly. I recommend!
Stayed 2 nights in May 2024
Response from General Manager on May 4, 2024
Dear Haejun, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments about our signature Westin Heavenly Bed and intuitive associates, and we are pleased we could be a part of enhancing your time here in LA. Thank you again for your recommendation, and we hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

6/10 Okay

Conrad

Liked: Cleanliness, property conditions & facilities
The parking fee was a total scam. Upon arrival I found out that parking was an additional $55, which really turned out to be $60. Using internet in the room resulted in an additional $15 charged to room. Beers were $10 at the hotel bar. There was only one receptionist working at check-in. There was only one person working the front desk when i checked out. I had higher expectations and will stay elsewhere in the future.
Stayed 2 nights in Apr 2024
Response from Cesar on May 3, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

sanjay, pembroke pines

Traveled with family
Disliked: Amenities
Minimal amenities. Location is dubious. Price does not reflect that
Stayed 2 nights in Apr 2024
Response from Cesar on May 3, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very clean room. I would recommend
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Bryan, Thank you for being our guest at The Westin Los Angeles Airport and for your review. We are glad you had a pleasant time with us and that you especially loved our immaculate guestrooms. We appreciate your recommendation, and we look forward to welcoming you back for another rejuvenating stay.Be Well, Mark Goldrup,General Manager

2/10 Terrible

Winters

Disliked: Staff & service, property conditions & facilities
The WiFi didn’t work and the heater didn’t work
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Winters, Thank you for being our guest and for sharing your review. We sincerely apologize for the inconvenience you experienced due to the maintenance issues you had in your guestroom; we will work with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Your frustration is fully understandable, and we are very grateful for your patience. Thank you again for your business, and we hope to have another opportunity to provide you with the flawless experience we are known for on your next visit to the area.Be Well, Mark Goldrup,General Manager

8/10 Good

Ruslan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Ruslan, Thank you for choosing us and for the positive rating. We are glad that from check-in through check-out, we were able to provide you with a pleasant stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Cesaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024
Response from General Manager on May 5, 2024
Dear Cesaire, Thank you for sharing your generous review with us about your stay at The Westin Los Angeles Airport. We are glad you had a great time at our hotel and that you enjoyed our intuitively designed guestrooms and our signature Westin Heavenly Bed. We appreciate your feedback, and we look forward to welcoming you back for another exceptional experience.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Keisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. I wish they had more restaurant options inside and the view was a bit better.
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Keisha, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate all of your feedback, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Christine

I arrived at 1:15am from a long International flight. I only waited 5 min for the shuttle at the airport and the check-in was completed in 5 minutes due to prepaid reservation. Staff was very accommodating for this exhausted traveler.
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Christine, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments about our seamless check-in service and devoted associates, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner in our room didn't seem to cool the room enough. We did have to ask for a box fan at about 2:00 am in the morning.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Janice, Thank you for the high rating of The Westin Los Angeles Airport. While we hope you had an overall pleasant stay, we offer our apologies for the difficulty you experienced with keeping your guestroom at a comfortable temperature. We appreciate your feedback as we continually strive to enhance our guest services. Thank you again for your business, and we look forward to welcoming you back for the flawless visit you deserve.Be Well, Mark Goldrup,General Manager

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Allison, Thank you for the positive rating. We are glad that from check-in through check-out, we were able to provide you with a pleasant stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Erin, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate your business, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Tera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top notch from the staff, location and cleanliness. There were no complaints! Thank you for the amazing stay!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Tera, Thank you for your excellent review and for all the lively things that you had to say about The Westin Los Angeles Airport. Your comments were a pleasure to read, and we are thrilled you loved our impeccable accommodations and devoted associates. We are also glad our dynamic location in proximity to so many LA attractions added to the enjoyment of your stay. Thank you again for your feedback, and we look forward to your next visit.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Leticia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Leticia, Thank you for sharing your experience at The Westin Los Angeles Airport. We are glad that your delicious dining experience at our in-house restaurant made your visit even more special. We look forward to another opportunity to host you again.Be Well, Mark GoldrupGeneral Manager

10/10 Excellent

nyeishianyei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Nyeishianyei, It is wonderful to know you enjoyed everything about your time at The Westin Los Angeles Airport and that we exceeded your expectations. We truly appreciate your kind rating and hope you will be able to stay with us again soon.Be Well, Mark GoldrupGeneral Manager

10/10 Excellent

Madeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. Our accessible room was amazing. We will definitely come back here.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Madeline, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are pleased you loved our well-appointed and intuitively designed accommodations. Thank you again for your business, and we love knowing you plan to return; we look forward to it.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura at check in was welcoming polite and made me feel at home because it seemed like she knew me before I walked in. Great job Laura. Ps had a great dinner at the restaurant.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Roman, Thank you for your recent stay at The Westin Los Angeles Airport and for your generous review. We seek to give each guest a revitalizing experience, and we are glad we could be a part of making your visit memorable. We will share your kind words with Laura and thank her personally for the work that she is doing daily. It was also a pleasure reading how much you enjoyed the food offerings at Daily Grill. Thank you again, and we hope to have the opportunity to welcome you back very soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff is superb.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Manuel, Thank you for being our guest and for your gracious review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our impeccable accommodations and attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you once more for the feedback, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Over all was really good! We arrived late at night so it is so expensive to get to the hotel, only 10mins drive but cost us 50$
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Emilie, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly fast check in, well appointed room, delicious food at the Daily Grill, convenient shuttle to LAX
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Jan, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We are pleased to know how much you loved our accommodations, efficient service, and the convenience of our location. We are happy you had a fulfilling stay and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Westin Hotel for a week. The rooms were clean and comfortable, and the mattress was so comfortable that I didn’t want to leave. The food at the in house restaurant was adequate but a little overpriced for me, but there were affordable options in walking distance. Being a coffee drinker, my only complaint was that the in the room coffee was horrible. Overall the memory I will keep with me is that staff, were outstanding. I went for a Women’s Conference and stayed for additional days. The staff was pleasant and professional throughout. The cleaning crew were exceptional, and every single encounter I had throughout my stay was very positive. I look forward to returning to this hotel again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Bridget, Thank you for your generous review. We are thrilled that you enjoyed your time with us at The Westin Los Angeles Airport and that our attentive associates helped elevate and optimize your visit. We will share your enlivening comments with them, and we are grateful for your recognition of their excellent service. It was also a pleasure reading how much you loved our impeccable guestrooms and signature Westin Heavenly Bed. Thank you once more for all of your feedback, and we sincerely appreciate your dedication to staying with us again; we look forward to it.Be Well, Mark Goldrup,General Manager

8/10 Good

Merey

Traveled with partner
Liked: Staff & service, property conditions & facilities
Tried to go to the grill for breakfast, they were understaffed and seated a different party of two that came up after us because the lady had no help and there were a lot of people wanting to be seated. We had to go to a Dennys down the street…other that everything was great.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Merey, Thank you for your thoughtful feedback. While we are glad you had a pleasant time with us, we apologize for the inconvenience caused to you in our restaurant. Your comments will be shared appropriately as we continually strive to grow and improve our guest experience. Thank you again for your business, and we look forward to welcoming you back to The Westin Los Angeles Airport for the exceptional experience you deserve.Be Well, Mark Goldrup,General Manager

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Alejandra, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

2/10 Terrible

Kelsey

Liked: Staff & service
Disliked: Property conditions & facilities
NO REMOTE AIR DONT WORK . & BATHROOM WAS DIRTY
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Kelsey, Thank you for being our guest and for sharing your thoughtful review. Please accept our sincere apologies for the issues you had in your guestroom, and we are sorry for the inconvenience this caused you. We will address this with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Your frustration is fully understandable, and we are very grateful for your patience. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Be Well, Mark Goldrup,General Manager

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was adequate for our needs.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Deborah, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite staff is lovely. However, the shuttle driver is by far one of the rudest people I've ever met. I was juggling 4 bags and my dog and I literally had to shame him into assisting with my bags.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Cindy, Thank you for being our guest and for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. That said, we apologize for the level of service you received from one of our shuttle associates; your comments are being evaluated by our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope to see you again on your next visit to Los Angeles. Be Well, Mark Goldrup,General Manager

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from General Manager on May 11, 2024
Dear Luis, Thank you for the perfect rating and for taking the time to share about your visit to The Westin Los Angeles Airport. We are thrilled you enjoyed your stay, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

lenice

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about it is good
Stayed 7 nights in Apr 2024
Response from Cesar on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ALFONSO RANDALL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, tiene un top golf y un Starbucks dentro del hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Mr. Randall, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time here in LA. It was also a pleasure reading how much you loved our thoughtfully crafted property and our Topgolf Swing Suite. Thank you again for your feedback, and we hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Celeste, Cathedral City

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Just the over night paring is ridiculous.
Stayed 2 nights in Apr 2024
Response from Cesar on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and smelled good. Also, the staff was so nice.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Michelle, Thank you for sharing about your stay at The Westin Los Angeles Airport. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our well-maintained property and pleasing atmosphere enhanced your visit with us. We hope to see you again soon.Be Well, Mark Goldrup.General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Paul, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating and are glad you loved every aspect of your time with us, particularly our onsite, Daily Grill Bar and Restaurant. We are pleased we could be a part of enhancing your time here in LA and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Manuel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the property and rooms. It was close to LAX. Staff was very helpful and friendly and approached me with a cheerful attitude. I would definitely recommend this place to others. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Manuel, Thank you for choosing The Westin Los Angeles Airport. We are pleased to know you enjoyed your time with us and that our impeccable accommodations and intuitive associates helped elevate and optimize your stay. We are also glad our proximity to the airport worked well for your travel plans. Thank you once more for your recommendation, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

2/10 Terrible

Harlan, Darien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After a brutal day of travel I finally got to the Westin at 2:30 AM. No one at desk. At 2:45 someone emerged to tell me I had to wait another 20 minutes for the “hotel audit” to complete. Are you kidding me? Westin has no plan for this other than “wait” 20 minutes at 2:30 am? Pitiful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Harlan, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced upon arrival as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Be Well, Mark Goldrup,General Manager

10/10 Excellent

Kayla

Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Kayla, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

8/10 Good

Velmor, Hinchinbrook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Extremely friendly staff but try not to get an airport facing room. The noise from the busy LAX airport can get annoying when you're trying to sleep
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Velmor, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for all of your feedback, and we look forward to your return.Be Well, Mark Goldrup,General Manager