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Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame

The staff were always ready to help and attentive to ones needs.

We had a GREAT experience at Sanna hotel! The location, staff/service, and room were excellent! The staff was very attentive and provided outstanding customer service; they arranged our airport transportation for the next day; also a tuk tuk ride to the Art Gallery & went above and beyond by offering their info so they could arrange our return transportation. We're immensely grateful for all the efforts by Prince to help us resolve the external issues that we experienced with our safari company (unrelated to our stay) and accommodating & expediting our late laundry service request. The room was spacious, bathroom was clean & bed was comfortable.The sunset view from the roof is spectacular! If you're obsessed with sunsets like us, this is definitely the place to watch it. The restaurant staff setup a table for us & we enjoyed wine from the full service bar, while watching the sunset over the city. We didn’t have a chance to try dinner at the restaurant, but had a delicious, made-to-order breakfast. There is also a cafe attached to the hotel and the beverages we had were good. We forgot a few names so didn’t mention any of the staff, but wanted to say THANK YOU to everyone who crossed our paths at Sanna hotel. You truly helped to make our time in Arusha & Tanzania special so we didn’t leave the country with a poor experience, from the Safari company. We look forward to returning for a future stay at Sanna and would highly recommend for your trip to Arusha.

Great food. Large rooms. Close to downtown shopping. Beautiful layout.

Decent mid-range hotel in convenient location in city centre of Arusha…main drawbacks are inaccuracies Expedia lists for this hotel. Even with paid upgrade to Premium room, we found no hair dryer nor safe nor robes—despite Expedia listing all of those as standard with the rooms. This place is not “premier”; but it’s friendly, convenient, safe, and with decent full breakfast included.