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Reviews of DoubleTree by Hilton Madison East

4 out of 5
DoubleTree by Hilton Madison East
4402 E Washington Ave, Madison, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 457 out of 597 reviews" "
Rating 8 - Good. 92 out of 597 reviews" "
Rating 6 - Okay. 20 out of 597 reviews" "
Rating 4 - Poor. 17 out of 597 reviews" "
Rating 2 - Terrible. 11 out of 597 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great value and a great overall experience. It was probably the best hotel experience I've had in the last couple years and reminded me of pre-COVID travel. The rooms are nice and clean, everything worked, the pool is heated and way bigger than we expected, and the breakfast was surprisingly good for a very reasonable price. Every worker we interacted with was friendly, helpful, and on the same page.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen, MONTEREY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel convenient to city and interstate.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean. I came late for check in so my room was overlooking the lobby... other than that. Nice stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room and whole hotel was immaculately clean. Very quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely beautiful place to stay. The staff wonderful.
Stayed 2 nights in Apr 2024

4/10 Poor

Michelle

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Most of my reason for the negative rating is because of the staff and service. The man who checked us in acted like it was a chore to do it. He rushed through his spiel and when we asked one question he talked to us.like we were stupid. His overall presence was very snooty. The reason we booked this particular Hotel was because of its in-house restaurant Tailwinds. Unfortunately we regret it. Didn't understand who our waiter was, if it was the bartender or the man walking around on the floor once in awhile. Really didn't matter since they both were very unattentive. Bartender was too busy constantly talking and the man wandering the floor was confused most of the time. My mothers meal was inedible. Her steak was Raw. Didn't even want to send it back, we were just done with this place at that point. Room was small but descent. Wouldn't recommend the restaurant EVER!
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place!
Stayed 1 night in Apr 2024

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double Tree is new & modern. It has a great location too.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful lobby
Stayed 1 night in Apr 2024

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Professional staff and overall great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and convenient right off the freeway.
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic, the convenience of the bar and breakfast area was nice too. Will be staying in these hotels when possible.
Stayed 2 nights in Apr 2024

4/10 Poor

Cassandra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the cleanliness of the property. It was decorated in a modern, open style. However, the amenities and staff were poor. We stayed two days. Our refrigerator would just barely keep things cool, definitely not cold - even on the coldest setting. Desk staff didn't seem at all concerned about helping us with this and did not offer to switch it out for another one. The TV had very limited channels and it was difficult to access them. Was reminded at check in and check out that we booked through a third party (Expedia) so wouldn't be getting the same things as if we hadn't - for example, we were denied the military discount at check in because of this, and could not get a receipt for our payment at check out. Breakfast was very expensive - I tried to get a single yogurt which was priced outrageously at nine dollars! Nine dollars for ONE yogurt! The Starbucks coffee shop was only open from 8 to 10 in the AM. I would have normally expected longer hours for this - say 6 am to 11 am. No other coffee available except single cup coffee machines in the room which were rather cheap and no water was provided for it. So overall, I felt this was an unwelcoming place compared to other hotels at which we have stayed. Mostly concerned about making money and not about providing good service to its guests. To be denied the military discount was especially troubling. It seemed every time they denied you something, they offered free cookies which seemed kind of silly to me.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jian Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I travel often to Madison and I always stay here. Staff is fantastic, rooms are clean and the pool is great.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby is attractive and welcoming. The bar is beautiful and the staff were very helpful. We really liked the pool. It’s big and the temperature was perfect. I appreciate all of the small touches such as the towels folded like swans and clean towels on all the exercise machines in the gym. Our room was very clean with updated decorating. Very nice. I’d stay again next time I visit Madison
Stayed 1 night in Mar 2024

8/10 Good

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Nice restaurant/bar.
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Fasidy

Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar is fun and bartenders friendly. It was very convenient for us. This was our 2nd stay here and we think its our go to when in Madison.
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip, Tacoma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool. Bar was nice. Beds and temperature in room was comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Quacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area near expressway
Stayed 1 night in Mar 2024

10/10 Excellent

Deric

Stayed 1 night in Mar 2024

10/10 Excellent

TULIN

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Very.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern.
Stayed 1 night in Mar 2024

10/10 Excellent

vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was definitely wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Baylee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean and comfortable hotel. I would stay here again.

10/10 Excellent

Ellen

Stayed 1 night in Feb 2024

10/10 Excellent

kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay on the east side of Madison. The restaurant food was excellent. I recommend eating there if you are staying there.
Stayed 1 night in Feb 2024

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Gloria Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean & spacious & the staff was wonderful!! And they had filtered water, which is a major plus!! Will stay again!
Stayed 5 nights in Feb 2024

10/10 Excellent

Claudell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly staff. Great beds. Nice bar area. Family loved the warm cookies too!
Stayed 1 night in Feb 2024

2/10 Terrible

William

Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Staff & service
Nice property, but they use to much bleach on their linens. Wafting ordor of bleach emanating from the bed sheets and towels
Stayed 5 nights in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Feb 2024

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property was clean and quiet.
Stayed 2 nights in Feb 2024

10/10 Excellent

Camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Angela Mary Ella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay!
Stayed 1 night in Feb 2024

6/10 Okay

Michael, Dunbar

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hote Management Team on Feb 6, 2024
Thank you for your feedback. We are very sorry your stay with us fell short of expectations. We will keep your feedback in mind moving forward as we further enhance our guests’ experience and satisfaction. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hote Management Team on Feb 6, 2024
Thank you for taking the time to give us a great review! We are delighted to hear about your positive experience at our hotel. We look forward to delivering another positive experience during your next stay with us.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away
Very nice & quiet hotel. Love that it has a restaurant in the hotel. The beds are very comfortable. The rooms are big and love that they have a big TV! The only downfall of my experience is that The room I had was above the lobby area and my window looked straight into the lobby (no outside view) so because of that the lobby lights shined straight into the windows all night long! But I still give it a 5 star rating. I would just request no lobby view room!
Stayed 2 nights in Jan 2024

8/10 Good

Demaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

matthew

Liked: Property conditions & facilities
Nice place perfect for airport travel
This is a very nice clean hotel. Excellent staff! And great cookies😃
Stayed 1 night in Jan 2024