Stayed 4 nights in April, good location, staff were polite and courteous, but upon check in we reported that the toilet in our room was broken. We were told that an engineer would be up to fix it...after 3 more contacts with the front desk over the ensuing three days, they eventually came and replaced the broken handle. Obviously, something that should have been addressed at the initial indication of the issue, but after repeated promises by the front desk to get the problem resolved, it took a 4th follow up to get any action 3 days after we checked in.
Location was good, the overall stay was what we expected from an Embassy Suites aside from the failure to address the broken toilet and the failure to apologize or offer any rate adjustment or other acknowledgement that working plumbing is a pretty fundamental issue in a hotel.