Manavgat Town Center Vacations from $1,458

Great hotel and staff, very friendly and professional, catered for everything. Even if sometimes there were language barriers the staff accommodated us and provided everything we need. I highly recommend the hotel and its staff are an asset to the place

Outdated rooms, unfriendly staff

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.

The hotel itself was beautiful and the facilities were well-maintained, but I was quite disappointed with the level of customer service. The staff at the front desk were often unhelpful and seemed uninterested in resolving issues. In the restaurants, the waiters were slow to take orders, on occasions totally forgot to bring drinks and rarely checked in during meals, which made dining frustrating despite the nice food. Overall, the experience didn’t match the expectations for an all-inclusive resort, especially in terms of hospitality and service.

Our stay started with more than a 1-hour wait for our room, despite the check-in being supposed to be at 2 p.m. The food and the internet are excellent; everything else is very bad. The hotel has been renovated recently, but they fixed it in a very bad way. It seems time ran away, and they wanted to open it before the season started, as the finishing shows in the pictures. Most of the workers here are not professional and are always angry for no reason. Housekeeping is horrible; I have never seen such bad quality cleaning in any 5-star hotel before. Honestly, for such payments, we expected much better services. I don't recommend this hotel 👎