Ratings based on 1,034 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location/rough around the edges

Posted Feb 2, 2017
We immediately had to move rooms because the first one was dirty. The second wasn't much better. The staff was nice and "deep cleaned" the room the next day but their attention to detail was poor. Pushed aside the bedskirt and there was debris all alongside the bed. It was an ok place, but just ok. I think the mgmt really needs to ramp up their quality.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2017
Friendly Staff, very engaging Manager who couldn't do enough for his Guests
1 out of 5
by A verified traveler from california

Dirty room and flooded parking lot

Posted Jan 9, 2017
Pros: bed was comfortable but couldn't sleep from the noise of the water dripping on the metal box
Cons: The staff could inform people at the parking lot would be flooded during a rainstorm. And also let them know that if they have flights or appointments
Location: The staff could inform people at the parking lot would be flooded during a rainstorm. And also let them know that if they have flights or appointments
It was hair between the shades and in the bathtub. The toilet was clogged and the bathroom stunk. The downspouts for clogged in the gutter was overflowing cascading onto a metal electrical box which kept me awake all night. In the morning I had to wait in 2 feet of water to get to my car. Could not save hotel because highway to the north and south or flooded but only at a hotel location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Simi Valley, CA

Nice Hotel.

Posted Dec 21, 2016
Pros: Very clean and neat.
Cons: Better buffet breakfast. Eggs and ham were not warm.
Location: Close to downtown S.F. and Mill Valley.
Great hotel and everything was neat and clean. Only problem is when the tide is high and it is raining a lot, the rear parking lot and the street into the hotel becomes flooded. It happened while I was staying there. The restaurant next door is great. The buffet breakfast is ok, not great but for free you can't complain.
2 out of 5
by A verified traveler from az

Poor stay

Posted Dec 12, 2016
Ants and bugs in rooms. Rooms dirty Dirty Dirty Bugs Bugs Bugs
5 out of 5
Recommended
for Everyone
by A verified traveler

great staff and amazing location!

Posted Dec 11, 2016
Traveling for unfortunate family emergency - this hotel was a haven in the storm!
4 out of 5
Recommended
for Everyone
by A verified traveler from BB

Very relaxing

Posted Dec 9, 2016
Great place to relax and catch on sleep. Bed, sheets and pillows are so very comfy. And the shower is addictive...can stay on it all day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

NICE LOCATION

Posted Dec 1, 2016
Cons: Maybe some modernising overhaul ... new carpeting at some point ...
WE LOVE HOLIDAY INNs and have very seldomly a bad experience ... no difference here ... the location is great and the staff super friendly, especially the senior patron ... the house is a little dated but very clean and nicely kept. To top it all off - the italian Restaurant adjacent to the hotel is phenomenal - great food, great staff and their own virgin olive oil press.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Would stay there again

Posted Nov 28, 2016
Cons: The lighting that shows the entrance could be better. There are lights but they seem to shine at the driver rather than at the entrance road.
Nice breakfast, good location, friendly staff. All in all a very pleasant two day stay.
4 out of 5
by A verified traveler

Old school feel and excellent service

Posted Nov 23, 2016 on Hotels
Very family friendly and nice staff.