Ratings based on 3 Verified Reviews

3.7 out of 5
4.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London, England

European Hotel -'the best in Mariupol'

Posted Sep 3, 2011 on Hotels
I was relieved at check-in to find the receptionists spoke English. All very polite. The room was clean, but no towels, and no tea/coffee facilities, and no room service. The water was hot, everything worked, but the bed was small and uncomfortable. Only one pillow. Everything seemed to point to 'use the mini bar' which was predictably expensive. In late August there seemed to be no guests. I counted 3 people at breakfast. The serving staff spoke no English which meant ordering a la carte was a lottery. My eggs on toast were poorly cooked. On my second day the breakfast arrangements were decidedly makeshift as the restaurant had been used the night before by a wedding party and was being cleared up. No one seemed bothered that the breakfast set up in a side room was very poor. I sat on a sofa with the edge of the table up to my chest!Everything was slow. The hotel was quiet, apart from a succession of weddings, organised in the car park behind the hotel, which my room overlooked. it was an interesting sight to see Ukrainians 'at home'. The beach was very close, and accessible, over a railway bridge. The town was a good walk away, and there were 2 restaurants nearby. The hotel was efficient, the staff helpful, and polite, and I felt safe. This was meant to be the best hotel in Mariupol. Well I'd have hated to stay at the worst then.
5 out of 5
for Couples
by Mariza from Seattle, WA

Great hotel

Posted Jun 1, 2011
We found the saff extremely competent and helpful and the hotel very clean. The restaurant in the small garden had good food and was very restful.
3 out of 5
by Tomo97


Posted Sep 4, 2012 on Hotels
まず、田舎のホテルだけあって、鍵も手動のガキで、フロントでのセキュリティーボックスのサービスはありません。 部屋の机の中に鍵付きの金庫がありますが、この鍵も非常に単純なつくりで複製が簡単そうでした。しかも金庫が机の中に固定されていないので、そのままもって行かれそうです。スーツケースに鍵をかけて貴重品を部屋へ置いておく方がまだましです。 まあ、田舎なので泥棒や変な人も見なかったですが、、、、。 ホテルの従業員の教育はできているようで、同じ並びの他のホテルと比較すると別格のようです。 ただ、フロントでも英語が通じる人が少ないので少し不便でした。