All of the ferry services to the island were cancelled therefore we were not able to reach the hotel. When we learnt of the ferry cancellations, on the night before our trip was due to start, we called the hotel and could not get an answer for our first 3 calls. We kept calling and eventually we spoke to a lady who was very abrupt "The ferries don't work for us, our policy is no refunds". Although I understand that the ferry cancellation is outside of the control of the hotel, I found the conversation to be very rude. That paired with the disappointment of the cancellations really ruined our holiday.