Building design

Reviews of Swissôtel Makkah

5 out of 5
Swissôtel Makkah
King Abdul Aziz Endowment, Ajyad Street, Makkah

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Farrukh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reception service is slow as most staff appear to be new.
Stayed 4 nights in May 2024
Response from Hotel Management on May 10, 2024
Dear Farrukh, may Allah accept your good deeds. Because your peace of mind is our number one priority, we really appreciate your feedback regarding our services and staff. We assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

10/10 Excellent

Astana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had purchased tickets to for an exhibition, we were advised to go to reception to pay for the tickets. After waiting in line for a while, advised reception we were there to pay for the tickets. The person we dealt with had no idea, or perhaps did not understand, but she sent us back to the concierge, who ended up resolving payment
Stayed 5 nights in Apr 2024
Response from Hotel Management Team on May 7, 2024
Dear Astana, thank you for your positive feedback towards our concierge service, we are always honored to welcome you at Swissotel Makkah, we take your comment about reception service into our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

Anwar

Liked: Cleanliness
Nice staff
Stayed 9 nights in Apr 2024
Response from Hotel Management Team on May 7, 2024
Dear Anwar, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with them. We are waiting to serve you again soon.

10/10 Excellent

rehan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect 10 on 10 Very close to haram. Outstanding brakefast. Mr. Fawaz is very well educated for check in sytem every on there very help full to make your stay very comfortable Guy
Stayed 2 nights in May 2024
Response from Hotel Management Team on May 7, 2024
Dear Rehan, thank you for taking the time to share your positive feedback about location and breakfast buffet. We will make sure to share your feedback with Mr. Fawaz personally to keep up the amazing work. We are waiting to serve again soon.

10/10 Excellent

Sal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were great
Stayed 4 nights in Apr 2024
Response from Hotel Management team on May 4, 2024
Dear Sal, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff services and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Good

Abdul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dinner food options were really limited and not good at all
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 1, 2024
Dear Abdul, thank you for bringing this to our attention. We will take your comments regarding our food quality and menu options into consideration as we always work to provide our guests with the best possible service. It was a pleasure having you at Swissotel Makkah. We promise you a tasteful experience on your next visit.

2/10 Terrible

Mousa

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 1, 2024
Dear Mousa, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean hotel with great options for walking to the haram. You can choose to walk outside on the street or inside through the clock tower building to reach the Haram, both of which are reasonably quick. Bathroom was on the slightly small side but was clean and minimalistic. Breakfast options were reasonably good, the omlette station was very good and the guys working on that were really nice and helpful. Queues often built up quickly for this so get there early if you want to avoid queuing for too long. Multiple lifts are available which was great and meant waiting for one was a very short wait. Especially as it's a very large and busy hotel.
Stayed 5 nights in Apr 2024
Response from Hotel Management Team on Apr 29, 2024
Dear Guest, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our location that directly faces the holy Kaaba. Also, we are grateful for your positive feedback towards our bathroom cleanliness, restaurant staff service and breakfast buffet variety. Regarding your concerns about bathroom size and crowdedness, we have forwarded it to the concerned department. We promise you a revitalizing escape full of peace of mind on your next visit.

10/10 Excellent

Fadi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the great mosque
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on Apr 29, 2024
Dear Fadi, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Excellent

Mohammad

Liked: Amenities
Excellent
Stayed 7 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Dear Mohammad, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

8/10 Good

Amir

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine. Good location and service was good. However the bathroom left something to be desired. Tiny shower room and the water temperature could not be regulated in room 1809.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on Apr 24, 2024
Dear Amir, thank you for your positive feedback towards our location, service, and bathroom, we are always honored to welcome you at Swissotel Makkah, we take your comment about shower room size and water temperature into our consideration to improve our services, waiting to serve you again soon.

8/10 Good

Abdullah, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and excellent location
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on Apr 24, 2024
Dear Abdullah, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management Team on Apr 24, 2024
Dear Mohammed, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I stayed in.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on Apr 24, 2024
Dear Mohammed, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent except that the rooms need to be equipped with USB outlets
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on Apr 22, 2024
Dear Mohammed, thank you for your positive feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about room amenities into our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

Ousman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Hotel management on Apr 19, 2024
Dear Ousman, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

2/10 Terrible

Ibrahima

Very nice
Stayed 1 night in Apr 2024
Response from Hotel Management Team on Apr 15, 2024
Dear Ibrahima, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Kazi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean Hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on Apr 12, 2024
Dear Kazi, thank you for your awesome feedback about hotel maintainenece and cleanliness. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Nawaim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on Apr 7, 2024
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

6/10 Okay

Imran

Traveled with family
Liked: Cleanliness, staff & service, amenities
They didn’t provide shuttle service to the customers and the access to the hotel was terrible specially if you are coming outside of the city via taxi or any other transportation the cops closed all the roads towards the hotel. And we walked to the hotel from be far with all our luggage that was a terrible experience. And when we reached to the hotel they couldn’t give us the room which we booked online for some strange
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on Mar 28, 2024
Dear Imran, We take all reviews seriously to constantly improve our services. Your comments about transportation and reservation service have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again with a promise to provide you with a better service and experience.

10/10 Excellent

Roda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Roda, thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Ayah

Stayed 5 nights in Mar 2024
Response from Hotel Management team on Apr 6, 2024
Dear Ayah, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

2/10 Terrible

Adham

Stayed 1 night in Mar 2024
Response from Hotel Management Team on Apr 3, 2024
Dear Adham, We take all reviews seriously to constantly improve our services. Your feedback has been forwarded to the concerned department as your comfort is our top priority.Looking forward to serving you soon.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the kabba view rooms
Stayed 2 nights in Mar 2024
Response from Hotel management on Mar 15, 2024
Dear Ismael, thanks for your positive reviews about Swissotel Makkah. We are proud to be part of the prominent Clock Towers complex that directly faces the holy Kaaba. Can’t wait to help you discover more life rewards on your next visit.

6/10 Okay

Hatem

Liked: Cleanliness
Disliked: Staff & service
Location is great next to Haram
Stayed 2 nights in Mar 2024
Response from Hotel management on Mar 15, 2024
Dear Hatem, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Momen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management team on Mar 13, 2024
Dear Momen, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

4/10 Poor

manzar

Traveled with family
Disliked: Cleanliness, staff & service
It’s was ok suppose to be good and better but there staff and services was terrible very rude staff specially receptionist not accommodating people not hospitality staff, The breakfast was terrible . The breakfast food not good at all there chicken sausages vey hard just like rock we try just once only will be not recommended any one this hotel
Stayed 3 nights in Mar 2024
Response from Hotel Management team on Mar 11, 2024
Dear guest, may Allah accept your good deeds. Please note that your opinion about staff and breakfast buffet have been shared with the relevant department. And we strive to provide great service for our guests. Waiting for your next visit.

10/10 Excellent

amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management team on Mar 17, 2024
Dear Amy, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

Naveed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for those wanting to be close to the Haram
Stayed 5 nights in Mar 2024
Response from Hotel management on Mar 8, 2024
Dear Naveed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Hicham, Dedham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real excellent hotel.
Stayed 6 nights in Feb 2024
Response from Hotel Management team on Mar 2, 2024
Dear Hicham, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

8/10 Good

M. Hany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was good, room overlooking the great mosque. didn't like the very tiny bathroom
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 28, 2024
Dear Guest, thank you for your positive feedback towards our dinner buffet and room view. We are always honored to welcome you at Swissotel Makkah. We take your comment about bathroom size in our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

dilwar, leicester

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to masjid al haram. Friendly staff. Restaurant is great too
Stayed 7 nights in Feb 2024
Response from Hotel Management team on Feb 27, 2024
Dear Dilwar, thank you for your positive feedback towards our location, staff service and restaurant. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Place is amazing and the customer service is outstanding special thanks to moaayad
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 27, 2024
Dear Mohammed, we are delighted you took the time to thank our staff members and share your feedback about customer service. We’ll make sure to share your positive feedback with Mr. Moaayad. We are waiting to serve you again soon.

10/10 Excellent

Asim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with tasty food near Haram.
Stayed 4 nights in Feb 2024
Response from Hotel Management team on Feb 26, 2024
Dear Asim, thank you for your positive feedback towards our location that directly faces the holy Kaaba, room cleanliness and buffet. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Shahid Sabil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in the clock tower and very close to Masjidul Haram. Has a tunnel connecting the clock tower.
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 26, 2024
Dear Shahid, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

8/10 Good

Asma

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management team on Feb 25, 2024
Dear Asma, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

dilwar, leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel Management team on Feb 22, 2024
Dear Dilwar, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

majeed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 21, 2024
Dear Majeed, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Shaista Shaik and Majid

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is phenomenal hotel. It is very well kept, the staff is outstanding especially Mahmood, in charge of cleaning; he is the nicest man and so thoughtful and so good at taking care of guests. The breakfast buffet is outstanding and I just don’t have enough words to say how much I enjoyed my stay here. It’s also very close to the Haram and made travel very easy. 15/10 stars from me
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 18, 2024
Dear guest, thank you for taking the time to share your positive feedback about staff service, cleanliness, location and breakfast buffet. We will make sure to share your feedback with Mr. Mahmood personally to keep up the amazing work. We are waiting to serve again soon.

6/10 Okay

Asaduzzaman, Toronto

Stayed 6 nights in Feb 2024
Response from Hotel Management team on Mar 21, 2024
Dear Asaduzzaman, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Syeda Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Great location
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 12, 2024
Dear Syeda, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Brilliant stay, we went as a big family 23 of us, and the hotel accommodated us very well, even with it being a very busy hotel. House keeping were very efficient and friendly, staff very helpfu, and breakfast very spacious.
Stayed 7 nights in Feb 2024
Response from Hotel Management team on Feb 11, 2024
Dear Mohammed, thank you for your positive feedback towards our housekeeping staff and breakfast buffet. We are always honored to welcome you at Swissotel Makkah. We take your comment about crowdedness in our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

Hammad

Stayed 2 nights in Feb 2024
Response from Hotel Management team on Feb 11, 2024
Dear Hammad, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

EBRAHIM, MARIETTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on Feb 9, 2024
Dear Ebrahim, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

waseem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2024
Response from Hotel Management Team on Feb 9, 2024
Dear Waseem, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our services have reached your satisfaction. We look forward to serving you during your next visit.

10/10 Excellent

ATALLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and covvenient.
Stayed 1 night in Jul 2023
Response from Hotel Management team on Feb 8, 2024
Dear Atallah, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff service. We are waiting to serve you again soon.

10/10 Excellent

mazer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 7 nights in Jan 2024
Response from Hotel Management team on Feb 7, 2024
Dear Mazer, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Sheikh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
their buffet had very little option no chicken or a protein item,
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 6, 2024
Dear Sheikh, we take all reviews seriously to constantly improve our services. Your comments about variety of buffet have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

10/10 Excellent

jamal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and were very friendly. The location is excellent. We looked forward to having the breakfast since there was such a variety. Thank you
Stayed 3 nights in Feb 2024
Response from Hotel Management team on Feb 5, 2024
Dear Jamal, may Allah accept your good deeds. Thank you for expressing your opinion in staff service, location and variety of breakfast buffet. We are glad that our services have reached your satisfaction. We look forward to serving you during your next visit.

10/10 Excellent

Umair, Rawalpindi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and accessible from Haraam, lot of dinning options nearby. Excellent breakfast. Although my room washroom was very small as compared to other 5 Star hotels i booked so far and seems not to be maintained properly. Other than that over all experience was excellent. Specially kids corner in breakfast for the kids:
Stayed 4 nights in Jan 2024
Response from Hotel Management team on Jan 29, 2024
Dear Umair, thank you for your positive feedback towards our location, kids breakfast and breakfast buffet. We are always honored to welcome you at Swissotel Makkah. We take your comment about bathroom size and maintenance in our consideration to improve our services, waiting to serve you again soon.