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Overview of Swissotel Makkah

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Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.
Happy face icon
Loved everything about this hotel, booked a classic view but at check in Suhaib at reception informed me I actually had a choice of two Kabbah view rooms and informed me of the better one. Room was well appointed, clean and the included breakfast was great with a wide variety of choices although omelette wasnt prepared in front of you. Wifi was excellent (easily handled facetime and other video conferencing). Overall Id highly recommend this hotel for an Umrah especially in the last 10 days of Ramadan when getting a decent spot to pray in the haram can be difficult.

Popular amenities

  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationKing Fahad Gate3 min walk
    Popular LocationWell of Zamzam3 min walk
    Popular LocationGreat Mosque of Mecca3 min walk
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  • Junior Suite, City View

    4.1/5 guest room rating

    Room amenities

    • 689 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsJunior Suite, City View
  • Junior Suite, View (Haram)

    Room amenities

    • 689 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsJunior Suite, View (Haram)
  • Junior Suite, View (Kaaba)

    5/5 guest room rating

    Room amenities

    • 689 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsJunior Suite, View (Kaaba)
  • Classic Room, View (Kaaba)

    4.6/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsClassic Room, View (Kaaba)
  • Classic Room, View (Haram)

    4.3/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsClassic Room, View (Haram)
  • Classic Room, City View

    4.2/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsClassic Room, City View
  • Classic Room, 1 King Bed, View

    3.6/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClassic Room, 1 King Bed, View
  • Classic Triple Room, City View

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 3 Twin Beds
    More detailsClassic Triple Room, City View
  • Classic Triple Room, View (Haram)

    3.6/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 3 Twin Beds
    More detailsClassic Triple Room, View (Haram)
  • Classic Triple Room, View (Kaaba)

    4.5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 3 Twin Beds
    More detailsClassic Triple Room, View (Kaaba)

About this area

Mecca

Located in Mecca, Swissotel Makkah is in the city center. Great Mosque of Mecca and Kaaba are notable landmarks, and travelers looking to shop may want to visit Makkah Mall.
Visit our Mecca travel guide
Popular Location

What's nearby

  • King Fahad Gate - 3 min walk
  • Well of Zamzam - 3 min walk
  • Great Mosque of Mecca - 3 min walk
  • Abraj Al-Bait Towers - 4 min walk
  • Kaaba - 4 min walk

Getting around

  • King Abdulaziz Intl. Airport (JED) - 60 min drive

Restaurants

  • Ajwaa Restaurant — 1 min walk
  • Cafe Swiss — 1 min walk
  • Chicken Broast — 11 min walk
  • Albaik — 13 min walk
  • Chicken Broast — 14 min walk

About this property

Swissotel Makkah

5-star luxury hotel, walk to Great Mosque of Mecca
Along with 3 restaurants, this smoke-free hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite. All 1487 soundproofed rooms feature WiFi and 24-hour room service. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.
Swissotel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. LCD televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, bathrobes, slippers, and bidets.

This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of ALLSAFE (Accor Hotels)
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 15 per hour)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: SAR 90 for adults and SAR 45 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Shopping

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • English

Business services

  • 1 meeting room
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 6:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 90 for adults and SAR 45 for children (approximately)
  • Fee for in-room wireless Internet: SAR 15 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah Hotel
Swissotel Makkah Mecca
Swissotel Makkah Hotel Mecca

Frequently asked questions

Can I cancel my reservation for free at Swissotel Makkah and receive a full refund?
Yes, Swissotel Makkah offers free cancellation on select room rates, because flexibility matters! Please refer to Swissotel Makkah cancellation policy on our site for more details about any exclusions or requirements.
Is Swissotel Makkah pet-friendly?
No, pets are not allowed at this property.
How much is parking at Swissotel Makkah?
Self parking and valet parking are free at this property.
What time is check-in at Swissotel Makkah?
Check-in is from 6:00 PM - midnight.
What time is check-out at Swissotel Makkah?
Check-out is at noon.
Where is Swissotel Makkah located?
Located in the heart of Mecca, this luxury hotel is steps from King Fahad Gate and Well of Zamzam. Great Mosque of Mecca and Abraj Al-Bait Towers are also within 5 minutes.
4.1
Very Good
5 - Excellent
361
4 - Good
227
3 - Okay
103
2 - Poor
42
1 - Terrible
28

4.2/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel, booked a classic view but at check in Suhaib at reception informed me I actually had a choice of two Kabbah view rooms and informed me of the better one. Room was well appointed, clean and the included breakfast was great with a wide variety of choices although omelette wasnt prepared in front of you. Wifi was excellent (easily handled facetime and other video conferencing). Overall Id highly recommend this hotel for an Umrah especially in the last 10 days of Ramadan when getting a decent spot to pray in the haram can be difficult.
Stayed 3 nights in Jun 2019

3/5 Okay

Traveled with family and small children
Sad face IconDisliked: Staff & service
I arrived at the property quite early in the morning with my 5 year old son and was provisionally and professionally dealt with at the desk by female staff who as I had expected told me that my room would be ready at 4pm. At 5pm after a long waiting in a chaotic queue I was informed by a rude young desk staff member named Aziz that my room wouldn't be ready until after 6pm. Despite my insistence that this was unacceptable he proceeded to gleefully and smirkingly tell me I had to return then and that he would not escalate this issue. I then stood in another chaotic queue to speak to a manager who finally relented and choose to take ownership of the problem and provide a room by 1745 hrs. Although the hotel itself is relatively clean it is let down by the poor manners, professionalism and customer service of its male front door staff. In addition they have tried to maximise room number relative to other amenities such as lifts so you are often left waiting a long time for lifts. This hotel would not be my top choice if travelling with the elderly or young children.
Stayed 6 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel and Service
The Swissotel was absolutely amazing. Right from the time we checked in through check out. We stayed here for 3 nights during our Umrah trip. We arrived at the hotel at 12:pm and asked if our room can be assigned to us and the front desk service representative assigned the room and let us check in early! That’s a huge plus. She also automatically gave us a late check out through 3:00pm. The Front Desk service rep was very courteous and knowledgeable. The location of this hotel is also perfect. It is located inside the main mall and all you need to do is walk out through the mall and King Abdul Aziz gate is right there. It won’t take more than 5-10 mins to walk. The hotel also offers complimentary wheelchair use. Housekeeping was also very friendly. We stayed in a junior suite which was very nice and spacious. The hotel is very clean and immaculate. All in all I would recommend this hotel to anyone visiting. Swissotel thank you for making our stay so pleasant!!!
Stayed 3 nights in Mar 2019

3/5 Okay

Traveled with family
Happy face iconLiked: Room comfort
Sad face IconDisliked: Cleanliness
Stayed Swissôtel Makkah with Family
I booked big room and find that the washroom was very very small felt suffocated while being inside and the floor water does not drained creating a lake. Carpet was dirty, and Lot of amenities are not placed and have to call room service again and again such as in room tissue box, sleepers and also didn’t find bath robes, dental kit, shaving kit, sewing kit, shoe shiner nothing. As well the shower gel and shampoo was of very low quality Not same as before. Unfortunately, It’s a complete Waist of money. Moreover, the staff on the front desk was no more supportive. Beside, the beds was very comfortable and the dine in room was awesome delicious, Lamb Kabsa cooked very well. In the morning to reach the restaurant requires five minutes of walk but find it beautiful and the breakfast Was remarkable.
Stayed 1 night in Feb 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Liked the room, its cleanliness and buffet breakfast including service. We did not like the long queues at the lift. There needs to be more lifts to cope up with the demand. Lift operators assigned at important lift locations to manage the crowd may be a partial solution.
Stayed 5 nights in Feb 2020

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