Thanks for the feedback, Lisa. We certainly appreciate you taking the time to let us know about your experience. We will certainly take these comments and address them with our staff.

Thanks for the feedback, Erica. We will certainly look definitely look into your comments further and address these issues.

Thanks for your feedback, Alexander. Upon checking your reservation, it looks as if you departed our property back In January and many things have changed since that time. We certainly apologize for any inconveniences you experienced during that stay, but welcome you to give us another opportunity to show you how great our property is.

Thanks for the feedback, Mireyda

Derric, Thank you for sharing your feedback with us regarding your recent experience with canceling your reservation. We sincerely apologize for any frustration or inconvenience this may have caused you.We understand that changes in travel plans can occur unexpectedly, and we regret any difficulty you encountered while trying to cancel your reservation. Your feedback is important to us, and we will review our reservation cancellation process to identify any areas where we can make improvements to better serve our guests.Please know that we take your comments seriously, and we are committed to providing exceptional service to all our guests, even in situations where changes or cancellations are necessary.Thank you for choosing to consider staying with us, and we hope to have the opportunity to welcome you as our guest in the future.

Thanks for the feedback, Kurt.

Thank you for the feedback, Adama. We certainly appreciate you taking the time to let us know how we did during your most recent visit. Thank you for bringing the cleanliness to our attention, we have shared your comments with the appropriate team so these issues will be corrected immediately.

Dear Zach,Please know that our team will investigate these matters to discover what may have gone wrong. This is not indicative of the quality accommodations we wish to provide. We apologize that pests were a concern, and our pest control specialist will be notified right away. Additionally, our front desk team will ensure that we provide all the necessary information to our guests. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

We regret that we failed to earn your recommendation on this occasion and that you didn't have the seamless visit we are known for. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them and ensure this doesn't happen again. Thank you for bringing your concerns to our attention, and we hope you return soon for a better, more seamless visit.

Dear Erica,These distressing allegations are deeply concerning and do not reflect our standards or values. Please reach out to us to discuss your comments further. We sincerely apologize that this was your impression and hope to hear from you soon.