Merchants' House Tours

Used to be better. We have stayed in the Belhaven before (over 20 years ago the first time) and loved it. I have also recommended it many times to visitors to Glasgow. So, it saddens me to say that this visit wasn't so great and they really need to do some work if they intend to be around in another 10 or 20 years. When we arrived, we got upgraded from a standard double to the suite. Sounds great. And getting up there it's an beautiful big room and seems very nice at first look. But further time spent revealed that it needs work and repair. Just a few of the issues: Huge room but little furniture. No wardrobe at all, just a rail (which feels more like an Ibis than a decent hotel suite). Massive great double bath - jacuzzi. I thought "great" and proceeded to fill it, which was fine, but then turns the jacuzzi jets on and it started to fill with particles and a few flakes of mould, so clearly the pipework has not been cleaned for quite some time (no point having a jacuzzi without maintenance!). The sink was chipped and the plug no longer went down. Best throw away and buy a new one. Should be less than £300 at a plumber's merchant and an hour of labour! Wiring for the lights above the paintings was wrong - you needed to switch both the switch by the door and the one by the bed. This is not how to wire a two-way switch! Half an hour of an electrician's time would sort it. They have to spend some real money to get this room back up to its potential!

The hotel was gorgeous, clean and in a great location. Staff were friendly. My only issues were 1. The car park was incredibly small and difficult to park in, it’s a very narrow car park and you can very barely get cars in and out, we saw many people encountering the same issue. 2. Only one lift was working and having a buggy this was our only optio. To get to our room on the 3rd floor. At check out time we had to do two trips to the car and on one occasion I was waiting about 20 minutes to get in the lift as it was so busy and being a tiny lift it couldn’t fit more than a few people. Very inconvenient and frustrating with a bang in tow.

Room very cosy on a chilli night. Staff friendly and helpful.