Ratings based on 519 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey

Excelente opción y céntrico

Posted Aug 31, 2015
Excelente gente, restaurantes y amabilidad de la gente
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice.

Posted Aug 30, 2015
Very polite and professional. Had an excellent experience
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Fiesta en mi corazon

Posted Aug 25, 2015
Pros: El lobby, El mall, Y el restaurant Los Almendros.
Cons: Todo esta perfecto !
Location: Cuenta con un mall ( galleria de tiendas ) Restaurant Los Almendros, Paseo Montejo, a 10 minutos del Zocalo.
Mi familia y llo decidimos pasar unas semanas por la Riviera Maya. Me habian contado de lo Hermosa que es Merida Yucatan. Buscando por Expedia un buen hotel donde Hospedarnos en Merida, me encontre con Fiesta Americana. Era la primera vez que nos hospedavamos en un Fiesta Americana, y este de Merida nos encanto a toda la familia. Es bello Lujoso, centrico , y con una atencion al huesped sumamente esmerada. Nos fuimos de Merida con dos nuevos amores, la jente Yucateca y los hotels Fiesta Americana que desde lla, son uno de los favoritos de la familia.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Pros: Diversos restaurants
Habitacion muy lejos del elevador y de ahi hay que tomar unas escaleras electricas para llegar a la salida lo que lo hace largo el trayecto. Algo incomodo
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

wonderfull

Posted Aug 17, 2015
Pros: there service hotel location food on fifth floor.......
Cons: noice of the aircondition in room
Location: very good location near downtown ......
very nice people and service in this hotel, we felt very comfortable, everthing in this hotel is wonderfull they make you feel especial....
5 out of 5
Recommended
for Everyone
by A verified traveler from México, D.F.

Excelentes vacaciones en Mérida

Posted Aug 17, 2015
Pros: La habitación muy cómoda y el desayuno buffette con la música que tocan de piano me encantó
Cons: Deberían haber folletos con todos los lugares cercas para visitar
Location: Fui a Progreso, a Celestun, visité la hacienda Teya, chichenitza de día y el espectáculo de noche, Izama, Valladolid, Dzibichaltun, los cenotes varios
El desayuno buffett delicioso, escuchar como tocan el piano también fue excelente. El lugar muy cómodo y tranquilo. Estuve muy feliz. Gracias,
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in the area. Good value for price paid.

Posted Aug 17, 2015
Eating at the hotel too expensive. You can go to other places and get much more value for the money paid. Would like to see the hotel lower their prices, especially for B'Fast
4 out of 5
Recommended
for Everyone
by A verified traveler from ciudad del carmen

Hotel con buena ubicacion

Posted Aug 16, 2015
Muy amables la personas, dan excelente servicio. Es recomendable
4 out of 5
Recommended
for Everyone
by A verified traveler from California

centeral to the city and close to the downtown

Posted Aug 16, 2015
Pros: beautiful hotel and great staff. valet and everyone were very attentive
Cons: the restaurant (cafe) took a little long to serve you. they were nice but you were there a while
Location: very centeral. very close to the historical downtown.
you walk in the first floor which is a retail shopping mall. this is a bit different. however once you go up the escalator you'll end up in the lobby which is very beautiful. it has two hotel restaurants in the lobby which have great food and are convenient. there are also two nice restaurants in the retail mall (1st floor). the staff is very nice and attentive. the rooms are nice and comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not like last's year

Posted Aug 14, 2015
I can only say it was very disappointing compared to last year stay. Service, facility wise. There was a big change