Iron/ironing board, free WiFi, bed sheets

Reviews of Quality Inn & Suites Metropolis I-24

2.5 out of 5
Quality Inn & Suites Metropolis I-24
2118 E 5th St, Metropolis, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 401 out of 893 reviews" "
Rating 8 - Good. 304 out of 893 reviews" "
Rating 6 - Okay. 100 out of 893 reviews" "
Rating 4 - Poor. 43 out of 893 reviews" "
Rating 2 - Terrible. 45 out of 893 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline, Land O Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Quality Inn is a little gem! Was hesitant about booking but so glad we did. Lobby, breakfast area, rooms and bathrooms were extremely clean!! Beds and pillows very comfortable. Easy check in, safe area, plenty of parking and the new restaurant next door was very good as well. Would definitely stay again next time passing through!!
Stayed 1 night in Apr 2024

4/10 Poor

Sally Ahwesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stinky feet smell was distracting when awake, and disrupting to sleep. It presents as clean and neat however stinky. Staff were super nice and helpful, and embarrassed about the smell.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, continental breakfast was delicious )
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Lisa,Thank you for your fantastic feedback. We're delighted to hear that you found your room clean and that you enjoyed our delicious continental breakfast! Providing a clean and comfortable stay, along with tasty breakfast options, is important to us. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Bradford Thank you so much for your wonderful feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were very courteous and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Ellen,Thank you for your wonderful feedback. It's wonderful to hear that you had a positive interaction with our staff during your stay! Providing courteous and helpful service is a top priority for us, and we're delighted that our team met your expectations. We appreciate your kind words and will be sure to pass along your compliments to our staff. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Craig,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Mark,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

8/10 Good

Kimberly, Puyallup

Traveled with family and small children, Traveled with family
Liked: Staff & service
Small hotel and offers a small breakfast and a small indoor pool. Staff was extremely friendly and attentive.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Kimberly,Thank you for your fabulous feedback. We're delighted to hear that you enjoyed your stay with us! While we may be a smaller hotel, we strive to offer a cozy and welcoming atmosphere for our guests. It's wonderful to hear that you found our staff to be extremely friendly and attentive; providing excellent service is our top priority. We're glad you were able to enjoy our breakfast and indoor pool during your visit. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Catherine

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Catherine,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Elaine

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear Elaine,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!! Gracious host. Convenient
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear William,Thank you for your glowing feedback. Maintaining cleanliness is a top priority for us, and we're delighted that you found our accommodations to your satisfaction. Providing gracious hospitality is something we take pride in, and we're glad our host made your stay enjoyable. It's great to hear that you found our location convenient. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from front desk staff at check in. Easy on and off access to I-24.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Rebecca,Thank you for your glowing feedback! We're thrilled to hear you enjoyed our seamless check-in process and convenient location. Our team takes pride in providing excellent service, ensuring every guest has a smooth and pleasant stay. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Shawn

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property and staff were amazing but i did find blood on my sheets and pillow cases they got me new sheets and pillow cases and the main problem was that the blood didnt look stained it looked dried on like the sheets were not changed between guests
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Shawn,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean but pool needed work
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Pat,Thank you for your kind feedback. We're glad to hear that you found our hotel nice and clean. We apologize for any inconvenience caused by the condition of the pool. Your comments are valuable to us, and we'll address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Courtney

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Courtney,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Charlene, Astoria

Not a bad place to spend the night.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Charlene,Thank you for your kind feedback. We're glad to hear that you found our place suitable for spending the night. Your comfort and satisfaction are important to us, and we appreciate your feedback. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and accommodating!,
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Dan,Thank you for your great feedback. We're thrilled you found our staff super friendly and accommodating! We prioritize Providing exceptional service, and it's wonderful to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back soon for another fantastic experience!Sincerely, Hotel Manager

10/10 Excellent

Ana Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and friendly receptionist
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a positive experience with our receptionist. Providing friendly and efficient service is important to us, and we're glad that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Catherine

Traveled with family and small children
Liked: Property conditions & facilities
We have a spacious room and really kind service. Everything is clean and very well attended. I love everything for the price! Amazing actually, for the price. But I usually spend more and that’s a me problem.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Catherine,Thank you for your stay at our hotel. It is delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Raymond,Thanks for your feedback. We are pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

Thomas

Fast easy good price
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Thomas,Thank you for your great feedback! We're delighted to hear that you found our service fast, easy, and at a good price. Providing a seamless experience for our customers is our top priority, and we're thrilled that we met your expectations. We look forward to serving you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Constantin

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Constantin,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff comfortable bed
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Dan,Thank you for your positive feedback! It's great to hear that you found our staff friendly and the bed comfortable during your stay. Providing excellent customer service and a comfortable environment are top priorities for us. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Michael, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Good stopping place. Breakfast could be better, but no big deal. It was clean, comfortable, does the job.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Michael,Thank you for your great feedback. We appreciate your positive comments about our hotel being a good stopping place and providing clean and comfortable accommodations. Your satisfaction is important to us. We'll certainly take note of your feedback regarding breakfast and see if there are ways we can enhance that aspect of our service. We're glad to have had the opportunity to host you, and we hope to welcome you back for another positive experience in the future. Sincerely, Hotel Manager

2/10 Terrible

RD

Disliked: Cleanliness, staff & service, property conditions & facilities
Living within a 70 miles of this hotel you will be kicked out and removed from the hotel without even knowing that this rule existed. Taking mine this is a hotel room not a general for other local and national hotel chains. Regardless of the fact if you need a hotel for insurance purposes, out of state family for a funeral, for any other type of sudden need for hotel room. You'll be denied without any explanation and return of funds is going to be a long process because they're acting like they don't want to give it to me. I highly recommend no one ever stay at this hotel. The rat problem at this hotel is beyond belief in addition to dirty carpets walls and the like are miserable at best
Stayed 1 night in Feb 2024
Response from Nannette Hotel Manager on Feb 11, 2024
The policy is posted on Expedia when you book the reservation. This has been the hotel’s policy for years and will continue to be the police. The hotel follows all of the policies to the fullest. You also received a email that has the hotel’s policies included when you made the reservation. Since this reservation was made through a third party the hotel has no control on reservations that slip though that are local reservations, soon as we find out we make sure to follow the policy. The hotel did not collect any type of payment. Expedia is who you need to contact for refund. We do not and never have had a “rat problem “ we keep a very clean hotel. Please contact Expedia for your refund.

8/10 Good

Mark

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 5, 2024
Dear Mark,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Just a place to sleep
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear Guest,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Kristian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a quick stay
Clean. Quick check-in. Friendly.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Kristian,Thank you for your positive feedback! We're thrilled to hear that you found our establishment clean, had a quick check-in, and experienced friendly service. We look forward to providing you with an equally pleasant experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place andclean
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 26, 2024
Dear Sue,Thank you so much for your kind words. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Free Breakfast is nice just wish they had eggs or sausage, but guess you can't have everything
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 24, 2024
Dear Ted,Thank you for your feedback! We're glad to hear that you enjoyed the free breakfast. We understand your preference for eggs or sausage, and we appreciate your understanding that not all amenities can be included. Your input is valuable, and we'll certainly consider it as we review and update our offerings. We look forward to the opportunity of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Carolyn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 24, 2024
Dear Carolyn,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 18, 2024
Dear Michael,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okay

Chordlee Nathan

Traveled with family
Liked: Cleanliness, staff & service
The room was clean and adequate, but the shower had a short amount of hot water. The breakfast options were very limited (cereal, waffles & pancakes; no yogurt, fruit or proteins at all), so if you don’t want carbs, you need to eat breakfast elsewhere. That’s not a big problem, but I picked Quality over adjacent hotels because they said breakfast was included. The entrance/drive to the hotel had several potholes, but that could be the restaurant’s property.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Chordlee,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 13, 2024
Dear Guest,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Pamela,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Clean. Staff was friendly
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Laura,Thank you for your positive feedback. We are glad to hear that you found the room clean and enjoyable during your stay. It's great that our staff made a positive impression on you with their friendly service. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Lance,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Paul,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Person at the desk was very pleasant, great to deal with people like that.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Sheila,We're thrilled to hear about your positive experience with our front desk staff! It's always our goal to provide excellent customer service. Thank you for recognizing the pleasant demeanour of our team members. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Jason,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be there again
Good quality excellent price
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Richard,Thank you for your positive feedback! We're delighted to hear that you found our accommodation to offer good quality at an excellent price. Providing value for our guests is a top priority, and we're glad to know that you had a satisfying experience. We look forward to hosting you again in the future. Sincerely, Hotel Manager

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good safe spot to stop
I thought it was a nice place for a one night stop on a family road trip. Place was nice. Service was meh, could’ve been a little more pleasant & welcoming but I get it.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Benjamin,Thank you for your kind feedback. We're glad to hear that you found our place to be nice and that it served well for a one-night stop during your family road trip. We appreciate your honest feedback about the service, and we apologize if it fell short of expectations. Your comments will be shared with our team to address areas where we can improve on making our service more pleasant and welcoming. We hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Orval

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear Orval,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a suite with three roooms. The hotel would not acknowledge that was what we rented nor would Expedia give us a refund for not providing the room we actually rented. The front staff was rude and not accommodating. I would highly recommend staying somewhere else
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear Amanda,We're truly sorry to hear about your experience and the inconvenience you faced with the suite booking. Our sincere apologies for the lack of acknowledgment and assistance from the front staff. Your feedback is concerning, and we understand the importance of a smooth and accommodating stay. We will address this issue with our team and work towards improving our communication and customer service. We apologize for any frustration caused.Sincerely, Hotel Manager

8/10 Good

Jon, Lugoff

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is convenient right next to the interstate with several food options close by. The hotel
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Jon,Thank you for your stay. It's great to hear that you found our hotel convenient, especially with its proximity to the interstate and various dining options nearby. We hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

8/10 Good

Rodney, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 23, 2023
Dear Rodney,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us againSincerely, Hotel Manager

8/10 Good

Steven

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Steven,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear Miriam,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visitSincerely, Hotel Manager

8/10 Good

Laura

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Laura,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your feedback. We look forward to seeing you again soon. Sincerely, Hotel Manager

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Nicholas,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager