Room type

Deluxe Room

Max Occupancy: 3 guests (up to 2 children)

Suite (MASTER)

Max Occupancy: 3 guests (up to 2 children)

Club Room

Max Occupancy: 3 guests (up to 2 children)

Club Suite

Max Occupancy: 3 guests (up to 2 children)

Get an overview of this hotelFamily-friendly Mexico City hotel in Santa Fe with restaurant

Location

This family-friendly Mexico City hotel is located in the business district, within 1 mi (2 km) of Ciudad de los Ninos, Centro Santa Fe, and Tecnologico de Monterrey - Santa Fe. Arcos Bosques and Expo Bancomer Santa Fe are also within 2 mi (3 km).

Hotel Features

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Other amenities include a conference center, WiFi in public areas, and valet parking.

Room Amenities

All 190 rooms provide conveniences like sitting areas and coffee makers, plus 24-hour room service and LED TVs with satellite channels. Other amenities available to guests include WiFi, wired Internet, and minibars.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

A computer station is located on site and high-speed wired and wireless Internet access is available for a surcharge. Event facilities measuring 12396 square feet (1152 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a terrace, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

Sheraton Santa Fe, Mexico City is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Free newspapers in lobby 
  • Computer station 
  • Concierge services 
  • Conference center 
  • Conference space size (feet) - 12396 
  • Conference space size (meters) - 1152 
  • Designated smoking areas 
  • Designated smoking areas (fines apply) 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Garden 
  • Gift shops or newsstand 
  • Grocery/convenience store 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Number of floors - 10 
  • Number of meeting rooms - 8 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Shopping on site 
  • Smoke-free property 
  • Terrace 
  • Total number of rooms - 190 
  • Tours/ticket assistance 
  • Valet parking (surcharge) 
  • Wedding services 
  • Wired (high-speed) Internet access - surcharge 
  • WiFi (surcharge) 
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Family Friendly Amenities

  • Grocery/convenience store  
  • Laundry facilities  
  • Rollaway/extra beds available  

Internet

Available in all rooms: Wireless internet access (15 USD per 24 hours surcharge), Wired internet access (15 USD per 24 hours surcharge)

Available in some public areas: WiFi (surcharge) , Wired (high-speed) Internet access - surcharge

Parking

Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Connecting/adjoining rooms available 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • LED TV 
  • Minibar 
  • Pay movies 
  • Phone 
  • Premium bedding 
  • Premium TV channels 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Satellite TV service 
  • Separate sitting area 
  • Shower only 
  • Turndown service 
  • Wired high-speed Internet access (surcharge) 
  • WiFi (surcharge) 
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Where to Eat

Cardon - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

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Spa Services

  • Massages 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 
  • Accessibility equipment for the deaf 
  • Braille or raised signage 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

Pets allowed, Only dogs are allowed, Maximum number of pets per room 1, Pet maximum weight in kg is 18, Pet maximum weight in lb is 9

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 15 (for 24 hours, rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 15 (for 24 hours, rates may vary)
  • Valet parking fee: USD 7 per night
  • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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