Lobby sitting area

Reviews of Residence Inn by Marriott Miami Beach Surfside

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 465 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 120 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 69 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

srinivas, Wheeling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ambience is good. Washroom position is not good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Donna Turner, Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 3 nights in Apr 2024

6/10 Okay

Xin

Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for taking the time to submit this feedback, Xin.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

6/10 Okay

DANIELLE

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The shower didn't have a door so we had to shut the ac off to shower or it was too cold to function. The bed was uncomfortable. It's 38 a day to park. It was fine, but all things considered I wouldn't stay there again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Danielle, your feedback is appreciated as it helps to spot areas for improvement. It's regrettable to know that the shower design and bed comfort didn't match your expectations. Also, while the parking fee is competitive for the area and includes many conveniences, we apologize if it didn't meet your preferences. It's disheartening to hear that, after considering everything, you wouldn't revisit. Please know that, if your travels ever lead you back this way, our team members would be eager to make your next stay more enjoyable.

10/10 Excellent

Miguel Theodor

Liked: Amenities, property conditions & facilities
Very central and good
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Miguel Theodor, your generous feedback for Residence Inn by Marriott Miami Beach Surfside is highly appreciated. We're glad to hear you found the location central and satisfactory. We hope to have the opportunity to serve you once again in the future.

10/10 Excellent

Masanao, Tuckahoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Masanao, it's fantastic to hear that your stay at Residence Inn by Marriott Miami Beach Surfside was a positive experience. We appreciate your rating and truly thank you for choosing us for your Miami Beach visit. The loyalty of guests like you promotes our commitment to improving our service. We look forward to welcoming you back in the near future.

8/10 Good

Noah

Traveled with group
Liked: Staff & service, amenities
Great location one block from beach, and the hotel provides towels and chairs which is very nice. Great pool as well! Property felt slightly understaffed but good service overall. Grocery store is two blocks away which is very convenient!
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Noah, it's wonderful to hear that the excellent location of Residence Inn by Marriott Miami Beach Surfside was a highlight of your stay. It's also wonderful that the pool, beach amenities, and nearby grocery store all added to the convenience of your trip. We appreciate you acknowledging our team's dedication to service despite the challenges. Rest assured, we always strive to ensure an optimal guest experience and we're thrilled you had a pleasant stay. Looking forward to your next visit.

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar y muy tranquilo. Volveria a ir
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Roberto, nos complace saber que disfrutó de su estadía en el Residence Inn by Marriott Miami Beach Surfside, reconociéndolo como un lugar agradable y sereno. Es maravilloso saber que volverías otra vez. ¡Esperamos ansiosamente su próxima visita!

10/10 Excellent

magali

Liked: Cleanliness, staff & service, property conditions & facilities
It has a full size kitchen with microwave, dishwasher, toaster, and coffee machine. Also, plates and utensils included. The one bedroom suite is sleek modern, the lay out is perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Magali, thank you for highlighting the features of your suite at Residence Inn by Marriott Miami Beach Surfside that made your stay enjoyable. We're delighted you appreciated the full kitchen and sleek modern design of our one-bedroom suite. Thank you for choosing us, we hope to welcome you back in the near future for another outstanding experience.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, excellent facilities and very close to the beach
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Mark, your kind words about Residence Inn by Marriott Miami Beach Surfside are greatly appreciated. We're glad to know you found our team members wonderful, facilities top-quality, and proximity to the beach suiting your needs. We hope to have the pleasure of hosting you again soon.

8/10 Good

Luis, West Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much delay to serve lunch. Aprox 1 hour . Also our room . The door in the bath never was fixed. We stay for one week
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Luis, thank you for taking the time to share your experience at the Residence Inn by Marriott Miami Beach Surfside. We regret to hear there were longer wait times than expected for lunch and that there was an issue with the bathroom door during your stay. We're committed to ensuring the best possible experience for our guests, and your feedback aids in our continuous improvement. We hope you'll give us the opportunity to better serve you in the future.

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff and great facilities. The room was well equipped and clean. Stuff was accommodating and helpful. Highly recommended
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Amit, we're thrilled to hear of your positive experience at Residence Inn by Marriott Miami Beach Surfside. It brightens our day to know that you found the room to be well-appointed and our team members supportive. Thank you for your high recommendation and we can't wait to welcome you back in the future.

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel. 3 star gives you 5 star experience.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Gary, we truly appreciate your glowing feedback on your stay at Residence Inn by Marriott Miami Beach Surfside. It's gratifying to learn you felt our establishment offered a top-tier experience. Thank you for taking the time to share your views. We eagerly anticipate your return for another excellent stay.

10/10 Excellent

Chavi

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Thank you for the 5/5 rating, Chavi!It's excellent you enjoyed your time at Residence Inn by Marriott Miami Beach Surfside so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Ruchi

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 21, 2024
Thank you for sharing your feedback, Ruchi!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Good

Tracey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thanks for the 4/5 rating, Tracey!We're happy you had such a lovely stay at Residence Inn by Marriott Miami Beach Surfside! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Cyd

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for taking the time to share your review with us, Cyd!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn by Marriott Miami Beach Surfside. Thank you and have a wonderful day!

8/10 Good

Christian

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I already stayed 5 times here, and for the first time I am not that positive about it. Breakfast was better, cleaning was better, elevator was broken and pool bar understaffed. Location and staff are great and create a willingness to come back.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Christian, it's heartening to know that the Residence Inn by Marriott Miami Beach Surfside's prime location and our remarkable team members have consistently brought you back. We do, however, acknowledge your feedback regarding the recent breakfast offering, cleaning service, as well as the issues with the elevator and poolside service. We always aim to meet our guests' expectations and we're committed to making your next stay more reflective of the high standards we are known for. We truly value your continued loyalty and look forward to enhancing your future visits.

6/10 Okay

Kevin Michael

Stayed 9 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Thank you for the feedback, Kevin.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 Poor

Diana

Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Thank you for sharing your feedback, Diana.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Dokk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for family stays
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Dokk, it's wonderful to know your family had a great experience at the Residence Inn by Marriott Miami Beach Surfside. We appreciate your recommendation and look forward to welcoming you back in the near future. Thank you for choosing us for your stay.

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
We appreciate your feedback, Cody.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service
Restaurant is closed for renovations.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Peter, thank you for sharing your experience. It's regrettable to hear about the inconvenience caused by the ongoing improvements at our dining establishment. We're taking significant strides to enhance our services, and we hope to have the chance of providing you with an exemplary stay in the future.

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with spacious bathroom. Walking distance to the beach and to bal harbour mall. There is also a Publix supermarket nearby. Friendly staff.
Stayed 5 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Valerie, it's delightful to learn that you enjoyed your stay at the Residence Inn by Marriott Miami Beach Surfside. We're glad you found our rooms, especially the bathrooms, spacious and appreciated our proximity to the beach, shopping outlets, and local amenities. Your kind remarks about our hospitable team members are much appreciated as well. We're looking forward to welcoming you back in the future.

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service, property conditions & facilities
I would not stay here again for several reasons: the sofa bed was very uncomfortable, the sofa was also uncomfortable to sit on, they were understaffed with housekeeping & front desk, the loud construction made the lobby area miserable, and there were many fees added on to the nightly rate ($50 per day pet fee, $38 per day parking fee, $30 per day resort fee). The shower was only partially enclosed so water sprayed out to the floor and on the bathroom wall. There was already water damage on the wall near the shower. And when I requested extra towels on 2 separate days, it took several hours to get the towels. On the bright side, the location was excellent with a 2 minute walk to a beautiful beach, 2 minute walk to the community center which included water slides & lap swimming, and 5 minute walk to Publix market.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Amy, it's regrettable that certain aspects of your stay did not meet your expectations. We understand your concerns about the comfort of the furnishings, timeliness of our housekeeping and front desk service, as well as the fees associated with your stay. The difficulties you experienced with the shower and promptness of towel delivery are points we'll take into consideration for improvement.Conversely, it's uplifting to hear you appraised our location favorably. Being close to the beach and community center, along with nearby market amenities, is something we believe adds significant value to a stay with us. We appreciate your constructive comments and strongly hope we can showcase improvements should you ever visit in the future.

2/10 Terrible

Gustavo, Lo Barnechea

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
5 rooms in 3 nights. The first had water coming from underneath. All wet and I almost slipped. They changed the room for a new one and one window was broken. The third room, the air conditioning stopped working. They moved us to a fourth room. The air conditioning was broken also. Finally and for the mas night and after 4 rooms, everything was ok, but no chance to have a late check out
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 19, 2023
Gustavo, it seems your stay was not as smooth as we would have hoped. We apologize for the inconveniences related to the room conditions and any resulting changes. We deeply regret the issues you encountered with the air conditioning in several rooms, and the fact you were not able to enjoy a late check-out. We value your feedback and assure you we will work diligently to improve on these matters. Thank you for sharing your experience with us and we hope to be given another opportunity to serve you better in the future.

10/10 Excellent

Eliyahau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean. The staff and location is great. Will definitely come back again next time.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Eliyahau, we appreciate your positive feedback about the Residence Inn by Marriott Miami Beach Surfside. It's wonderful to learn that our clean rooms and fantastic location added to your enjoyable stay. Also, it's great that our team members left such a positive impression. We're eagerly awaiting your return for another exceptional visit.

6/10 Okay

Lamar

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Perfect hotel right across from the beach.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Lamar, it's wonderful to hear that Residence Inn by Marriott Miami Beach Surfside's location fit your needs so well. We're grateful you chose us for your beach-side experience. We look forward to welcoming you back in the future.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Rebecca, it's fantastic to hear you had an impressive stay at Residence Inn by Marriott Miami Beach Surfside! We always strive for excellence and your rating indicates we met that mark. We truly appreciate you choosing us for your Miami Beach visit, and we look forward to having the pleasure of your company again in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 8, 2023
While it's unfortunate to hear about your recent experience, we appreciate your taking time to share your rating. It is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, clean and in a convenient location!!! Parking was a breeze and we felt very safe walking around at night!!! The whole town of Surfside was spotless!!!
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 7, 2023
Joni, thank you for your positive feedback. We're delighted to hear that you found our location convenient at Residence Inn by Marriott Miami Beach Surfside and enjoyed the cleanliness of the hotel. We're also pleased to note that parking was effortless for you and that you felt safe during your evening strolls. It sounds like you appreciated the immaculate environment of our surrounding town as well. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Ruby Noelle

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff did not appear welcoming. It took a while for them to warm up. Nearly every request for accommodation was met with some pushback. BonVoy status was not recognized as I booked thru Expedia Would not honor request for chair in my room, even though I have a handicap Would not even lend an umbrella on rainy afternoon. Language barrier with kitchen staff as a result, not friendly. Surrounded by noisy construction Swimming Pool was closed for repairs Pros: Two complimentary drinks nightly, breakfast on the house. Easy access to public busses and free shuttle 2 blocks away from convenient stores, pharmacy & many eateries. Another 4-block walk to small upscale mall. 3 minute walk to beach. Rooms were freshen daily.
Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Ruby, we appreciate your feedback. It's concerning to learn about your experience, especially about your interaction with our team members and the inconveniences you faced. We strive to deliver a friendly environment that caters to our guests' needs. Your point about recognition of BonVoy status and your request for accommodations are equally important and will be addressed. In contrast, it's nice to hear that you had easy access to transportation, local eateries, and the beach, enjoying the complimentary drinks and breakfast. Our aim is to ensure daily freshness to all rooms for a pleasant stay. Your feedback is valuable and will guide us in our continuous efforts to provide excellent service.

10/10 Excellent

Suhani

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay at the hotel. Amazing staff and tasty breakfast. Clean and quiet lobby as well as room. We had a great honeymoon
Stayed 5 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Suhani, the Residence Inn by Marriott Miami Beach Surfside is delighted to hear that your stay was enjoyable, especially on such a significant occasion as your honeymoon! Our team members take great pride in their service, and it's wonderful to know that your stay reflected this. More so, it's wonderful to know you appreciated our flavorsome breakfast and tranquil ambiance. We aim to provide pristine environments, and we're glad you found this true in our lobby and rooms. Thank you for your review and we hope to welcome you back, perhaps for an anniversary celebration!

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value near the beach
Well located with helpful staff. Nice breakfast. Have recognize Jackie the bartender. Very friendly. John did a nice job both a check in and checking out. Only hitch was how long it took to get our bags from storage, which John warned could take some time. Just took a bit longer than expected.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Alan, we're thrilled to hear you found our location convenient and the breakfast enjoyable at Residence Inn by Marriott Miami Beach Surfside. It's wonderful Jackie and John were able to make your stay a bit more memorable. As for the slight delay in retrieving your luggage, we appreciate your understanding and will take your feedback into consideration to improve our services. We hope to have you back with us soon for another enjoyable experience.

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Sara, thank you for taking the time to rate your experience. It appears we didn't fully meet your expectations. Nonetheless, your feedback is highly valuable in our continual effort to elevate our guest experiences. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
We loved the hotel and Surfside neighborhood location. Easy to walk around, but not as busy or congested like other parts of Miami Beach. The grocery, shops and restaurants nearby were a plus. We particularly love the Residence Inns because they include breakfast and beverages in your daily stay, which is great for families and takes the guess work out of going out for breakfast each morning. Stay also included access to the Surfside Community Center, which was a block away on the beach and had great pools and amenities (like slides and games) for kids. Would definitely stay there again!
Stayed 7 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Ana, it's great to hear that you enjoyed your stay at Residence Inn by Marriott Miami Beach Surfside. We're glad that the location, proximity to local amenities, and daily breakfast added convenience to your visit. We're also happy to learn that our access to the Surfside Community Center enhanced your experience. We're looking forward just as much to welcoming you back in the future!

8/10 Good

paul

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for the great rating, Paul!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Residence Inn by Marriott Miami Beach Surfside. We'd like to share an even better experience with you soon.

10/10 Excellent

Mirtha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around. Well organized. Everything comfortable and convenient. Great parking option. Loved the stay!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Mirtha, we are thrilled to hear that you found your stay at Residence Inn by Marriott Miami Beach Surfside delightful in every aspect. We pride ourselves on ensuring our guests have comfortable and convenient experiences. Your positive comments on our organization and parking options are appreciated. We are glad you loved your stay and hope to welcome you back again in the future.

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so friendly front desk
My friend was coming to visit and my house is being remodeled living a few blocks away i booked this hotel for the walking distance. I arrived to check in the front desk person was rude. I asked if they give military discounts, she rolled her eyes and said i should have done it when i booked the room. I was with a friend the front desk asked if we were together, i assumed she was asking if we were different customers. I went to the room to drop my bags off and noticed that there was no sofa bed as i had initially booked just one bed. I went downstairs and told her she insisted that it did because the computer showed it. I repeated my self and told her the room does not have a sofa only a bed and a chair (i guess that is why she asked if we were together) she left came back a few minutes later and said she will upgrade at no cost, To a room with a sofa bed and partial ocean view. (The room that i had booked). Later on getting ready for bed i opened the sofa bed to find that it was broken and dirty plus We didnt have extra bedding. so i went home.
A screw sticking out of a door
The sofa bed mattress. Looked like the stuffing was pulled out.
The sofa bed mattress springs sticking out
The support bar bent. And fabric ripped.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 18, 2023
Elizabeth, it's disappointing to hear about your recent experience with us. Regrettably, it appears there were misunderstandings over your reservation details and interactions with the front desk. Clarifying these details is important to ensure guests' experiences match their expectations, and we apologize for any confusion. We also acknowledge your inconvenience about the sofa bed. Rest assured, we will strive to rectify these issues and work to improve our service. Thank you for bringing these matters to our attention.

10/10 Excellent

Keisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great helped and explained everything very well. Breakfast had many options, waffles maker, fresh fruit, and hot meal choices.
Stayed 3 nights in Aug 2023
Response from Customer Service on Oct 15, 2023
Keisha, it's heartening to hear that our team members at Residence Inn by Marriott Miami Beach Surfside were helpful and informative. Delighted to know our breakfast selection - from the waffle maker to a variety of hot meal choices - catered to your liking. We can't wait to welcome you back for another brilliant experience.

6/10 Okay

VINEET

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is my very first time where my experience with marriot group has not been that great , especially with the cleanliness. When we first entered the room we had a bad odor in the room and then on the sofa bed the cushions had dirty spots on it. It was really uncomfortable to consider to sleep with the spots we did report to the lobby and front office but all they had to say was “ Yeah we have some spots” but however the next day they told me that they will change my room but then later when we went the next day they said they had no rooms available and we had to stay in the same room. They did had folks to clean it but however the spots were still on it.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 15, 2023
Vineet, we're truly sorry to hear about the issues you encountered during your stay, particularly regarding cleanliness and room service. Your feedback is truly valuable to us and please know that it's not the standard we aim for. We are dismayed you had trouble finding immediate resolution, and we sincerely apologize for the additional hassle. We promise to address these matters internally to improve the experience for future guests. Your continued support is appreciated and welcomed.

6/10 Okay

Edita

Traveled with family
Liked: Cleanliness, staff & service
Stayed 11 nights in Sep 2023

2/10 Terrible

Reuben

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The AC didn’t work
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 6, 2023
Reuben, we deeply regret to learn about the unfortunate issue with the air conditioning during your stay. Rest assured that we endeavor to offer a comfortable experience and it seems as though we have fallen short of your expectations. Your feedback is important and we would appreciate the chance to make things right in the future.

8/10 Good

Paula

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Customer Service on Oct 8, 2023
Thank you for the 8/10 rating, Paula!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Miami Beach Surfside. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
The Beach access is amazing!
Stayed 3 nights in Jul 2023
Response from Customer Service on Oct 6, 2023
Lawrence, it's heartening to hear that you appreciated the convenient beach access at Residence Inn by Marriott Miami Beach Surfside. It's a highlight for many of our guests. We're looking forward to welcoming you back.

10/10 Excellent

Goldy

Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Goldy, thank you for your sterling rating of Residence Inn by Marriott Miami Beach Surfside! We're thrilled that you enjoyed your experience. We look forward to the pleasure of welcoming you back for another superb stay in the future.

8/10 Good

Yelizaveta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in the good location, 3 minutes walk to the beach. Pool on the roof. Not bad breakfast. At first room the AC didn’t work, the staff changed the room. There wasn’t the internet connection for TV.
Stayed 4 nights in Sep 2023
Response from Customer Service on Sep 20, 2023
Yelizaveta, we're glad you enjoyed the prime location and rooftop pool at Residence Inn by Marriott Miami Beach Surfside. We appreciate your patience regarding the air conditioning in the initial room and are glad the issue was swiftly resolved. We apologize for any inconvenience with the internet connection for the TV. We strive to improve and your feedback is critical in this endeavor. We hope to see you again for an even better stay!

10/10 Excellent

Ramona

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 21, 2023
Ramona, thank you for your top rating of Residence Inn by Marriott Miami Beach Surfside. We're thrilled that your experience was excellent enough to warrant such praise. We hope to welcome you back soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 15, 2023
Thank you for your perfect rating of Residence Inn by Marriott Miami Beach Surfside. We trust you enjoyed your stay and look forward to your next visit!

6/10 Okay

Paris

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 15, 2023
Thank you for taking the time to share your feedback, Paris.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.