Posted Apr 20, 2016 on Hotels
The staff at the hotel were rude and annoyed by having to check me in. When i first walked in the clerk had their bare feet kicked up on the counter and got an attitude with me on check in. Got to my room and there was no dead bolt so i called the office. He said, "well what do you want, a new room or something? " i said yes and went back to the office. He gave me another room with a broken deadbolt. I called cooperate and they said they cant do anything about it because all locations are individually owned and i needed to go back to the office and keep demanding a room which meant dragging my 3 year old back and forth at 1030 at night. I asked to cancel and they refused. We ended up leaving because it was extremely unsafe and unaccommodating so we drove 2 hours back to lubbock. Would NEVER recommend this location or company again.