Exterior
Check availability

Reviews of Holiday Inn Express Milan - Malpensa Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Milan - Malpensa Airport, an IHG Hotel
Via de Pinedo Ang., Via Oldrini Case Nuove, Somma Lombardo, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 489 out of 1006 reviews" "
Rating 8 - Good. 321 out of 1006 reviews" "
Rating 6 - Okay. 103 out of 1006 reviews" "
Rating 4 - Poor. 43 out of 1006 reviews" "
Rating 2 - Terrible. 50 out of 1006 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient to the Milan airport free shuttle bus just outside the Holiday Inn. The staff at the Holiday Inn we’re super friendly and helpful.
Stayed 1 night in May 2024
Response from Manuela on May 23, 2024
Dear Brendan,thank yuo for your kindly review. We really appreciate that you had a nice stay.best regards

10/10 Excellent

theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in May 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the airport with a bar and restaurant on site. Rooms were clean and spacious, the bed was comfortable.
Stayed 1 night in May 2024
Response from Manuela on May 23, 2024
Dear Dennis,thank you for your review and stay. We are glad that you had a good stay in our hotel.best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manuela on May 22, 2024
Hello,thank you for choosen our hotel and for your feedback.best regards

10/10 Excellent

ADEL, BOCA RATON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice, very close to the airport
Stayed 1 night in May 2024
Response from Samuele on May 20, 2024
Dear Adel thank you so much for your great review, our guets's opinion always is important for us to improve our services. Thank you again we hope to see you again in the future for another great stay.

10/10 Excellent

Jerome, Blainville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when sleeping tontake a flight the next day
Stayed 1 night in May 2024
Response from Samuele G on May 20, 2024
Dear Jerome thank you so much for your great review, our guets's opinion always is important for us to improve our services. Thank you again we hope to see you again in the future for another great stay.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
property was convenient location for getting to the airport but waited almost 50 minutes for the shuttle and had to call 5 times for them to finally pick us up. They advertise free shuttle but when we called to get picked up that there was a fee.
Stayed 1 night in May 2024
Response from Manuela on May 18, 2024
Hello James,Our staff makes every effort to accommodate and not keep our guests waiting at the airport. Also, the free shuttle is not ours, but is an airport bus.best regards

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gaia on May 19, 2024
I'm glad your stay satisfy your expectations and thank you for your generous review. I hope to see you again as our guests in the next future. Have a nice day!Best regards.

10/10 Excellent

Milena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel next to the airport!
Stayed 1 night in Apr 2024
Response from Manuela on May 18, 2024
Dear Milena,thank you fot your stay and your feedback. We are waiting for you for the next time in our hotel.best regards

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff does not seem to be in the hospitality business. They are efficient checking in/ out clients but ignore client concerns and service shortfalls.
Stayed 1 night in May 2024
Response from Manuela on May 18, 2024
Hello,we are sorry that you found it difficult with our staff, but our staff always try their best to please customers.best regards

8/10 Good

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Manuela on May 18, 2024
Dear Enrique,thank you for your review. We are glad you found our hotel good.best regards

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you can take a free bus to the hotel. It wasn’t very obvious though where to get off. The free breakfast was very good.
Stayed 1 night in May 2024
Response from Manuela on May 18, 2024
Dear Louise,thank yuo very much for your stay. We are glad that you appraciate our hotel and breakfast.best regards

6/10 Okay

Catherine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were wonderful and it was clean, if you need to stay near the airport for a night, it serves its purpose. As other reviews mentioned, you can hear other guests and planes taking off and landing and our heat was very high, we woke up sweating, whereas our friends room was freezing and they couldnt warm it up. Overall, as mentioned, it was adequate and the staff truly were wonderful and helpful
Stayed 1 night in May 2024
Response from Samuele G on May 17, 2024
Dear Catherine thank you so much for your good review, we always try to do our best and oure guest's opinion always is important for us to improve our services.Thank you, we hope to see you again in the future

6/10 Okay

Karin, Toquerville

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay after a long flight.
Stayed 1 night in May 2024
Response from Samuele G on May 17, 2024
Dear Karin thank you so much for you good review, our guest's opinon always is important for us to improve our services. Thank you again we hope to see you anìgainin the future

10/10 Excellent

Edward, Bellevue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area seems industrial, but the hotel is excellent.
Stayed 1 night in Apr 2024
Response from Samuele G on May 17, 2024
Dear Edward thank you for your good review we are very happy to see that your stay satisfied your expectations and we hope to see you again in the fuure for another great stay.

8/10 Good

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Samuele G on May 17, 2024
Hello, thank you so much for your good review. We hope to see you again in the future

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and informative. They helped us set up shuttle service to the airport and gave us good information about dinner and breakfast options. This is one of the best Holiday Inn Express hotels I’ve been in.
Stayed 1 night in Apr 2024
Response from Samuele G on May 17, 2024
Hello Michael,thank you for your stay and you kindly review. We are very happy abut that you loked you stay at hour hotel. Thank you again we hope to see you again in the future for another great stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. The food was excellent and the staff was very helpful
Stayed 1 night in Apr 2024
Response from Giorgia on Apr 29, 2024
Dear Gary, thank you so much for your time and the great feedback! It's a pleasure to read that you appreciated food and, especially, staff. We hope to see you again!

10/10 Excellent

Paula

Traveled with family
Liked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Giorgia on Apr 29, 2024
Dear Paula, thank you for the nice feedback and high score. We wish you a great day!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and useful that the Malpensa Express bus drops and picks up close by
Stayed 1 night in Apr 2024
Response from Giorgia on Apr 29, 2024
Dear Gregory, thank you for the nice feedback! We're happy to know that you enjoyed the airport transfer. Hope to see you again!

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Gaia on Apr 21, 2024
Dear Brian,We are glad the stay satisfy your expectations and we thank you for you're good review. As an IHG hotel our guests oipnion is important to us. In the hope of seeing you again at our hotel I wish you agreat day.Best regards.

6/10 Okay

in quen

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Condition of towel was very poor
Stayed 1 night in Apr 2024
Response from Giorgia on Apr 17, 2024
Dear In quen, thank you for your review! We sincerely apologize for your unsatisfaction with our towwls. We will do our best to imporve this service. Have a nice day!

10/10 Excellent

Paula

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Dinner was excellent. Breakfast was ok
Stayed 1 night in Apr 2024
Response from Giorgia on Apr 13, 2024
Dear Paula, thank you so much for the high score and the positive review! We are glad to know that you enjoyed dinner and breakfast. Hope to see you again!

10/10 Excellent

Roger

Stayed 1 night in Oct 2023
Response from Giorgia on Apr 29, 2024
Dear Roger, thank you for the excellent score and we wish you a nice day!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn express was very close to the airport, and the shuttle was easy to take to and from the airport. The rooms were very clean and the staff was very friendly.
Stayed 1 night in Mar 2024
Response from Giorgia on Apr 3, 2024
Dear Katherine, thank you so much for the excellent score and the beautiful review! We are extremely glad to read your appreciation words about staff and services. We hope to have the oppurtunity to welcome you again!

6/10 Okay

Thomas, Honolulu

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Giorgia on Apr 3, 2024
Dear Thomas, thank you for your kind review and the time you spent leaving this feedback. Have a good day!

10/10 Excellent

Jeffrey, Iselin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Giorgia on Apr 3, 2024
Dear Jeffrey, thank you so much for the excellent score!Have a nice day!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay - to be recommended
Stayed 1 night in Mar 2024
Response from Gaia on Mar 30, 2024
Dear Goldman, thank you so much for the great review! We are glad to know you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and bright. Very quiet considering the distance from the airport. The breakfast had excellent variety and quality. Only downside is the necessity of taxi or shuttle to get to and from the airport. The walk has no sidewalks. The taxi was 20 euros and the shuttle 15. Overall cost still very reasonable.
Stayed 1 night in Mar 2024
Response from Giorgia on Mar 29, 2024
Dear Penny, thank you so much for the high score and the kind review! We are happy to read your nice words about your stay with us. Have a nice day!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Mar 2024
Response from Giorgia on Mar 29, 2024
Dear Paul, thank you so much for the excellent score and the great words about the staff! We hope to have the opportunity to welcome you again!

10/10 Excellent

Julie A

Traveled with partner
Gabriel was so kind and gave us very good information on where to go to ski we are in the restaurant 2 separate nights for dinner. Each night there were 2 different young men who were very good and kind although we had the same female (red hair) each of the nights and felt she was extremely rude even thou we tipped her well both notes she still was rude. 2 other tables sitting near us both commented to us that they also felt like we were all a burden to her otherwise entire staff was most pleasant. Gabriel was above par
Stayed 1 night in Mar 2024
Response from Gaia on Mar 16, 2024
Dear Julie,We're deeply sorry about what happened, unfortunetely the restaurant is not under our direction. We'll inform who's in charge of what occur. Best regards.

10/10 Excellent

goldamyrrh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Gaia on Mar 12, 2024
Dear Goldamyrrh,I'm glad you had a pleasant stay and I thank you for your generous review. I hope to see you again at our hotel. Best regards.

6/10 Okay

Rosanna-Zavaglia

Traveled with partner
Convenient location, close by airport.
Stayed 1 night in Feb 2024
Response from Giorgia on Apr 13, 2024
Dear Rosanna-Zavaglia, thank you so much for your review! We are happy to know that you enjoyed your stay with us. Hope to see you again!

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, and quickly located near the airport. The staff was friendly, the breakfast was great, and really appreciated the scale for luggage…it helped alot
Stayed 1 night in Feb 2024
Response from Gaia on Mar 3, 2024
Dear Brandon, I'm glad you had a pleasant stay and thank you for leaving a such generous review. I hope to see you again at our hotel. Best regards.

4/10 Poor

Luiz Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in my bathroom. No hot water in the shower. The morning reception was nice and helpful, the one at night, not so much. I would pick this hotel only if there was no other choice and perhaps it would even be nicer to sleep at the airport floor.
Stayed 1 night in Feb 2024
Response from Gaia on Mar 3, 2024
Dear Luiz Carlos, I'm sorry for the inconveniences you had during your stay. As Hotel we care about our guests experience and you're message won't go unnoticed. We'll try to improve our services. Best regards.

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We could not get a taxi to take us to the motel from the airport because they said we had to take a shuttle. We had no idea where to find the shuttle so we called the motel. A bus came along and we got on not knowing where we were going. My husband asked the driver when he made his second stop and told us to get out and walk. It was the middle of nowhere and pouring rain. We ended up walking about 5 minutes and found the motel. The room was very nice,but an alarm went off at 10:25pm for half an hour. We were assured it wasn't the fire alarm. It was so loud that people were in and out of their rooms trying to figure out what to do. We ended up booking and paying for their private shuttle the next morning to go back to the airport so we wouldn't have to wait at the side of the road for the bus
Stayed 1 night in Feb 2024
Response from Gaia on Mar 3, 2024
Dear Debbie, Thank you for your review and i'm sorry for the incovenience. I hope to see you again at our hotel.Best regard.

10/10 Excellent

Mirlon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and friendly staff!👍
Stayed 1 night in Feb 2024
Response from Gaia on Feb 27, 2024
Dear Mirlon, Thank you for your generous review. I'm glad you had a pleasant stay and I hope to see you again at our hotel.Best regards.

4/10 Poor

Susan

Disappointed
Unfortunately our evening meal in restaurant very poor,room has no atmosphere ( husband kept saying it's like a school dinner hall...I pointed out our school dinner hall much nicer!) . Soup tinned ( I'd guess) . I had to send my main course back...beef cheek so full of gristle I couldn't even cut it) . Bedroom window faulty and wouldn't shut properly. On leaving had queries at reception location of shuttle bus to terminal....man told us to stand across road from stop at end of road....bus drove past us ..stop was 800m up the road....had to wait 20 minutes for next bus...not what you need when aiming for a check in time.
Stayed 1 night in Feb 2024
Response from Gaia on Feb 17, 2024
Dear Susan, I'm sorry your stay didn't go as you expected. As hotel we care about our guests opinions and will do our best to improve our services. Best regards.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close Comfort
Amazingly close to the airport via a free airport shuttle that runs every 15 mins. Walk from shuttle stop to the hotel was about 10 minutes. I walked from the shuttle stop after sunset and it was perfectly safe. Very nice restaurant in the hotel and others around the hotel. Excellent breakfast was included. Friendly staff at registration, the bar and in the restaurant.
Stayed 1 night in Jan 2024
Response from Gaia on Jan 29, 2024
Dear Linda, I'm glad you had a pleasant stay and I thank you for your generous review. I hope to see you again at our hotel. Best regards.

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Giorgia on Jan 29, 2024
Dear Katie, thank you so much for the excellent score about your stay! Have a nice day!

10/10 Excellent

Agustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and hospitality. They made me feel right at home. Delicious breakfast and so convenient to the airport. I would definitely return on my next stay. Thank you hotel staff!
Stayed 1 night in Jan 2024
Response from Giorgia on Jan 29, 2024
Dear Augustin thank you so much for the wonderful review! It's a pleasure for us to read such great words from our guests, especially about the staff! We look forward to seeing you again. Have a nice day!

6/10 Okay

Yasir

Unsafe to walk to the bus terminal they didn't offer a shuttle from the hotel to the bus stop
Stayed 1 night in Jan 2024
Response from Giorgia on Jan 29, 2024
Dear Yasir, thank you for your kind review! We are sincerely sorry to know that you didn't appreciate the option of the free airport shuttle bus. Anyway we do offer a transfer from/to the airport, but it is on payment. We hope to have the opportunity to welcome you again in order to give you a better experience. Have a nice day!

8/10 Good

Jenny

Stayed 1 night in Dec 2023
Response from Giorgia on Jan 16, 2024
Dear Jenny, thank you so much for the great score! We hope to have the opportunity to welcome you again!

10/10 Excellent

Lajos, Plainview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the nice bathroom.
Stayed 1 night in Jan 2024
Response from Giorgia on Jan 16, 2024
Dear Lajos, thank you for the excellent score and review! We're happy to know that you liked the bathroom. Hope to see you again!

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from lucia on Jan 13, 2024
Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from lucia on Jan 13, 2024
Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff.
Stayed 1 night in Jan 2024
Response from Lucia on Jan 13, 2024
Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Last night HOTEL stay when returning to USA
My husband and I go to Italy every year to see family and find time to venture to new locations on our own for a romantic get-away. When departing in Milan, we love to stay at this hotel, which is very close to Malpensa airport, for good food, good wine and comfort, before heading back to USA! Thank you!
Stayed 1 night in Jan 2024
Response from lucia on Jan 13, 2024
Dear AngieThank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Rosario M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Giorgia on Jan 8, 2024
Gent.mo Rosario, la ringraziamo per l'ottimo punteggio assegnatoci. Le auguro una buona giornata!

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient located near airport.
Stayed 1 night in Dec 2023
Response from Giorgia on Jan 8, 2024
Dear Alex, thank you so much for the great review and high score! We are happy to know that you enjoyed our hotel. Have a nice day!