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Nice pool, dining area is attractive and parking is a breeze. Front desk staff courteous and responsive to a request for assistance.
Terrance
Stayed 1 night in May 2024
Response from Liz Denton on May 6, 2024
Terrance, thank you for taking the time to let us know how your stay was with us at the Holiday Inn Express. We strive to provide great service and it seems that the front desk staff did just that. Moab is an adventure to have and being able to enjoy the pool is always something we like to see for our guests.We hope you will choose us again, whenever you are back in Moab, Utah.
The room was spacious with a large bathroom counter. Very well lit with plenty of electrical plugs.
Larry
Stayed 1 night in Apr 2024
Response from Liz Denton on May 6, 2024
Thank you Larry for the wonderful feedback regarding your recent stay with us at the Holiday Inn Express Moab, Utah. Having all the right items in the room is one thing we try to provide with ease. We are happy to see that we were able to meet your needs within the room type you stayed in. I would like to invite you back to stay with us again in the future whenever your travels bring you back to the area.
8/10 Good
Jennifer
Apr 27, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
It was nice
Jennifer
Stayed 2 nights in Apr 2024
Response from Liz Denton on Apr 29, 2024
We are so pleased to see that you had a nice stay with us during your visit to Moab. We appreciate the feedback that you have provided and we hope to have you stay with us again, whenever your travels bring you back to the area.
We were in the area to take photos and enjoy the hiking. We didn’t expect much out of Moab, just because of its size. But, we were quickly surprised. What a lovely, busy, cute, fun and perfect wee town. We were there when there was numerous things going on, off road racing, rafting, hiking. We’d go back, we had a lovely time.
Paulette
Stayed 1 night in Apr 2024
Response from Liz Denton on Apr 25, 2024
Thank you for sharing your feedback with us regarding your recent stay with us. We are pleased to hear that you enjoyed your time in the Moab area. We look forward to having you stay with us again, whenever your travels being you back. Moab is an amazing place and we would love to help make those memorable memories during your next adventure.
2/10 Terrible
Isis
Apr 15, 2024
Liked: Staff & service
Isis
Stayed 3 nights in Apr 2024
Response from Nathan Box on Apr 17, 2024
Hello Isis,We are terribly sorry to hear you stay did not go well. We would love to know more about what occurred during this time, so that we may improve on this in the future. Please feel free to reach out to us to discuss more.
Thank you for choosing the Holiday Inn Express near Arches National Park! We are ecstatic to hear you enjoyed our complementary breakfast and staff! We greatly appreciate you taking the time to review us. We do hope to host you again in the future. Safe Travels!
The bunk bed suite room we had was perfect for our family!
chris
Stayed 2 nights in Apr 2024
Response from Nathan Box on Apr 12, 2024
Thank you for choosing the Holiday Inn Express near Arches National Park! We are ecstatic to hear you enjoyed our bunk bed suite room for your stay! We greatly appreciate you taking the time to review us. We do hope to host you again in the future. Safe Travels!
Thank you so much for the feedback in regard to your stay with us. We have an amazing scenic area here in Moab and we are so pleased to see that the close proximity to the Arches National Park was ideal for you. We do hope to have you stay with us again, whenever your travels bring you back to the area.
Bathroom floor had some dirt/mud spots from previous occupants stepping into the shower. Breakfast area was too hot temperature wise and the juices were not cold
Anthony
Stayed 1 night in Apr 2024
Response from Liz Denton on Apr 7, 2024
Thank you for taking the time to give us your feedback on staying with us. I want to give my sincere apology on the cleanliness issue, as well has the breakfast temperatures you faced while visiting the hotel. We strive to provide excellent service, and we have fell short on meeting just that for you. I will be sharing your comments with our management department to ensure this is an isolated issue. I hope you found enjoyment within the pool area and that if your travels being you back to the Moab area, you may give us the chance to provide you with an exceptional stay.
6/10 Okay
Christa
Traveled with family
Apr 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff at the breakfast was super friendly and helpful. Toilet would barely flush, area around toilet wasn’t very clean.
Christa
Stayed 2 nights in Apr 2024
Response from Liz Denton on Apr 7, 2024
Thank you for providing us with your feedback. I sincerely apologize for falling short on the cleanliness of the bathroom. We want to give you a clean and friendly place to enjoy while away from home. I will be sharing your feedback with the appropriate team members to ensure this is an isolated incident. I hope we may have the chance to provide an excellent stay for you, if your travels bring you back to the Moab area.
Thank you so much for the feedback. We are pleased to see that you enjoyed your time at our property. We do hope that you will choose to stay with us again whenever your travels bring you back to the Moab area.
8/10 Good
Megan
Traveled with family
Apr 4, 2024
Liked: Staff & service
Disliked: Cleanliness
Really nice new property! Front desk Staff was extremely friendly, nice, did their best to accommodate. Unfortunately our problems were with the maintenance staff. Our shower faucet was broken making the shower head unusable. I had to ask twice to have it fixed. When checking in the front desk staff reminded us that the pool was heated to 90 degrees ( as a selling point!). We were excited to enjoy the pool and jacuzzi after our long morning adventure of hiking and rappelling. When we got to the pool. Nothing was heated. Pool was in the 50’s one jacuzzi was lukewarm the other cold. When I told the staff he was frustrated because he had asked the maintenance to turn heater the prior day. This was also when we realized our shower had still not been fixed. Our bathroom was not the cleanest either. Floors and baseboards were very neglected. Pink mildew in the shower. Definitely diminished our comfort and experience at this nice lodging. Disappointing for such a nice new place.
Megan
Stayed 2 nights in Mar 2024
Response from Nathan Box on Apr 4, 2024
Hello,We are terribly sorry to hear you ran into several issues durint your stay with us. It seems we performed sub-par in our maintenance area and were slow to fix the issues. We will certainly get with the team to assure a better process of handling these issues as they arise. We very much appreciate your feedback as it allows us focus in on such problems. We do hope to see you again in the future. Safe Travels
10/10 Excellent
Carla
Traveled with family and small children, Traveled with family
Thank you Carla for choosing the Holiday Inn Express in Moab for your travel needs. We are pleased to see that you enjoyed your time here and we hope you will choose us again, whenever your travels bring you back to the area.
6/10 Okay
Daisy
Apr 2, 2024
Liked: Staff & service, amenities
The room was clean,staff professional,friendly but it’s very noise at night,I can heard the people walking around,waking me up to many times
Daisy
Stayed 1 night in Mar 2024
Response from Nathan Box on Apr 3, 2024
Thank you for choosing the Holiday Inn Express near Arches National Park! We are happy to hear you enjoyed the cleanliness and professionalism of the the staff. Though it seems some noise was troublsome during your stay. We do apologize for this inconvenience and will certainly look into it. We do hope to host you again in the future, Safe Travels!
very new facility. I love the pool,hot tub and quiet room. breakfast is good.
Amy
Stayed 1 night in Mar 2024
Response from Nathan Box on Mar 31, 2024
Thank you for choosing the Holiday Inn Express near Arches National Park! We are estatic to hear your stay was excellent and that your especially enjoyed our recently renovated property as well as the outdoor heated pool/hot-tub! We greatly appreciate you taking the time to give us a review. We hope to host you again the next time you venture to the Moab area. Safe Travels!Nathan BoxAssistant General ManagerHoliday Inn Express
Staff was very nice. My kids loved the pool and hot tub. It was closed to all the places to eat and shop. And very close to the arches national park. Would definitely stay there again with my family
Taylor
Stayed 4 nights in Mar 2024
Response from Nathan Box on Mar 31, 2024
Thank you for choosing the Holiday Inn Express near Arches National Park! We are estatic to hear your stay was excellent and that your especially enjoyed our location as well as our outdoor heated pool! We greatly appreciate you taking the time to give us a review. We hope to host you again the next time you venture to the Moab area. Safe Travels!Nathan BoxAssistant General ManagerHoliday Inn Express
Hello Josh,Thank you for choosing the Holiday Inn Express near Arches National Park! We are estatic to hear your stay with us was excellent! We know you have options for IHG hotels in Moab and appreciate your choice in us. We hope to host you again the next time you journey to the area. Safe Travels!Nathan BoxHoliday Inn ExpressAssistant General Manager
Property and staff was awesome, only problem was that our microwave wasnt working in our room, went to ask for it to be switched the same night of arrival but got told it couldnt be done, so a work order got made. Next day after returning from our day, it still wasnt working so went back to the front desk but this time the FD agent was able to switch the microwave right away which was awesome since we had kids and it was very inconvenient it not working. Breakfast staff super nice and friendly.
Sara
Stayed 2 nights in Mar 2024
Response from Nathan Box on Mar 18, 2024
Hello Sara,Thank you for choosing the Holiday Inn Express near Arches National Park! We are happy to hear you enjoyed your stay with us and that you especially enjoyed the service our staff provided. We are sorry to hear there was an issue with your microwave but we are glad we were able to address it. We do appreciate you review and hope to see the next time you journey through the Moab area. Safe Travels!
Very friendly staff and the cleanliness was exceptional. We enjoyed the variety of the breakfast buffet
ROSA
Stayed 2 nights in Mar 2024
Response from Nathan Box on Mar 18, 2024
Hello Rosa,Thank you for choosing the Holiday Inn Express Moab near Arches National Park! We are ecstatic to hear your stay with us was excellent and that you especially enjoyed the breakfast buffet. Thank you for taking the time to give us a wonderful review, we do hope to see you again the next time you journey through the Moab area. Safe Travels!
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab.
The tv selection was bad. Just limited local channels. If I’d been with kids they would have had nothing to watch. I wanted to find a movie- forget that. Also the fridge has no temp adjustment. All my drinks froze and one exploded. And there was no way to turn the temp up. The pool area was nice. Room was clean and modern.
Andrea
Stayed 2 nights in Feb 2024
Response from Kandis on Mar 4, 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah. I want to thank you for taking the time to leave your valuable feedback - trust it will be used to improve. We hope to welcome you back again on your next visit to Moab.
10/10 Excellent
Dianne
Traveled with partner
Jan 27, 2024
Everything was excellent!
Dianne
Stayed 1 night in Jan 2024
Response from Christy Melo on Feb 5, 2024
Thank you for your feedback! I'm happy you had such a great experience with us here at the Holiday Inn Express . I will be sure to share your positive feedback with our team, and we look forward to your next stay with us!
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
10/10 Excellent
Brian
Dec 31, 2023
Liked: Cleanliness, staff & service
Brian
Stayed 2 nights in Dec 2023
Response from Christy Melo on Feb 5, 2024
Thank you for your feedback! I'm happy you had such a great experience with us here at the Holiday Inn Express . I will be sure to share your positive feedback with our team, and we look forward to your next stay with us!
6/10 Okay
Verified traveler
Dec 30, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 3 nights in Dec 2023
Response from Christy Melo on Jan 8, 2024
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
We did not get the room we reserved. We reserved a king and were put in a room with 2 double beds. Then before 10 the next morning we were rudely disturbed by an employee walking through loudly knocking and saying “housekeeping”. We felt rushed and inconvenienced even though checkout was not until over an hour later.
Kory
Stayed 1 night in Dec 2023
Response from Christy Melo on Jan 8, 2024
We appreciate that you took the time to share your feedback for the Expedition Lodge. We're disappointed that your stay in our motel didn't exceed your expectations. We care about the comfort and satisfaction of our guests, so we'll address all of your concerns with the appropriate team members so that we may improve moving forward. We hope to host you again soon for a more positive experience.
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
8/10 Good
Valentina
Dec 28, 2023
Valentina
Stayed 1 night in Dec 2023
Response from Christy Melo on Jan 8, 2024
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
10/10 Excellent
kimberly
Dec 22, 2023
kimberly
Stayed 1 night in Dec 2023
Response from Christy Melo on Jan 8, 2024
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
10/10 Excellent
Sarah
Dec 12, 2023
Sarah
Stayed 3 nights in Dec 2023
Response from Christy Melo on Jan 8, 2024
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
10/10 Excellent
Nereyida
Dec 4, 2023
The besr
Nereyida
Stayed 1 night in Dec 2023
Response from Christy Melo on Dec 5, 2023
Thank you for your feedback! I'm happy to hear you had such a great experience with us. I will be sure to share your positive feedback with our team, and we look forward to your next stay with us!
Thank you for your feedback! I'm happy to hear you had such a great experience with us. I will be sure to share your positive feedback with our team, and we look forward to your next stay with us!
Holiday Inn express in Moab is absolutely amazing! Hot tub! Pool! Breakfast! All perfect!
MARK
Stayed 1 night in Nov 2023
Response from Christy Melo on Dec 4, 2023
Thank you for your feedback! I'm happy to hear you had such a great experience with us. I will be sure to share your positive feedback with our team, and we look forward to your next stay with us!
Honestly one of the worst hotel experiences I’ve had. There was hair and mud on the bathroom floor when we arrived. Then we found more hair in the sheets. They had obviously not been washed. The curtains were broken so the bright parking lot light shined in the room all night. They were out of shampoo and body wash in the bathroom. The room was next to the outside door which slammed shut every time someone used it which woke us up every time. The front desk guy was very apologetic and kind but man this was awful.
Bret
Stayed 2 nights in Nov 2023
Response from Christy Melo on Dec 4, 2023
We appreciate that you took the time to share your feedback. We're disappointed that your stay in our hotel didn't exceed your expectations. We care about the comfort and satisfaction of our guests, so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.
6/10 Okay
Luz
Traveled with family and small children, Traveled with family
THIS LOCATION SUCKS:
-Dirty lobby floors that were not mopped the 4 days I stayed.
-Bathtub had hairs an dust.
-No bodywash in bath dispenser.
-Breakfast was incomplete (missing scrambled eggs for 2 days).
-The oatmeal was either dry/lumpy or watery. As an IHG member, I have stayed in many Holiday Inn Express Hotels; this one has been
by far the worst . We checked in at 6pm and went out to eat. Came back close to midnight after sightseeing the Parks. I saw the dirty bathtub but was not going to call for it to be cleaned at midnight and have my kids/wife wait (we were desperate to shower and sleep). The next 2 days however, I left the sign for the room t be serviced to no avail. That's when I brought the issue to the General Manager Christy" whom was the utmost unprofessional when handling my complaint about breakfast and room issues. She even "air quoted" me stating if I was so "disappointed" in the hotel I should have left and that the breakfast has bad online reviews anyway. I believe this hotel could be a gem but it is awfully managed.
Very disappointed and will NOT RECOMMEND anyone to stay. Many others to chose in the area.
Luz
Stayed 3 nights in Nov 2023
Response from Christy Melo on Dec 4, 2023
We appreciate that you took the time to share your feedback. We're disappointed that your stay in our hotel didn't exceed your expectations. We care about the comfort and satisfaction of our guests, so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.
Thank you for taking the time to share your excellent feedback regarding your recent stay. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you again on your next visit to Moab.
8/10 Good
Keizo, Pleasanton
Nov 24, 2023
Keizo
Stayed 1 night in Nov 2023
Response from Christy Melo on Jan 8, 2024
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab, Utah.. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you back again on your next visit to Moab. Christy Melo General Manager
Thank you for taking the time to share your excellent feedback regarding your recent stay. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you again on your next visit to Moab.
Perfect location for visiting Arches & Canyonlands National Parks and Dead Horse Point State Park. We appreciate that Holiday Inn Express has standards that apply to any location and thus we generally stay at your hotel anywhere in the USA.
Dennis
Stayed 3 nights in Nov 2023
Response from Christy Melo on Nov 20, 2023
Thank you for the review of the Holiday Inn Express in Moab, Utah. Glad you enjoyed your stay. Please reach out next time you are in the area. We would love to host you again. Christy Melo, General Manager
Thank you, Brent, for the great review of the Holiday Inn Express in Moab Ut. I will make sure to pass this on to the staff. Brent if you are in the area again please reach out we would love to have you back. Safe travels Christy Melo General Manager
Thank you for the review of the Holiday Inn Express in Moab Utah. Glad you enjoyed your stay. Please reach out next time you are in the area. We would love to host you again. Christy Melo General Manager
Thank you for the review of the Hoilday Inn Express in Moab Ut. Glad you enjoyed your stay. Please reach out next time you are in the area. We would love to host you again. Safe travels Christy Melo General Manager
Conveniently located for Arches and Canyonlands parks. Dining options are nearby.
KISHORE
Stayed 1 night in Nov 2023
Response from Christy Melo on Nov 13, 2023
Thank you for taking the time to share your excellent feedback regarding your recent stay at the Holiday Inn Express in Moab Utah. I am happy to hear that we met all your expectations during your visit. We can’t wait to welcome you again on your next visit to Moab. Christy Melo General Manager
10/10 Excellent
Jonathan
Nov 5, 2023
Jonathan
Stayed 1 night in Nov 2023
Response from Christy Melo on Dec 4, 2023
Thank you for your feedback! I'm happy to hear you had such a great experience with us. I will be sure to share your positive feedback with our team, and we look forward to your next stay with us!