Mondim de Basto Residences

"Great ac, street parking for pay. Lots of shops, and close to the town centre. "

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"Amazing stay! Breakfast was great, grounds were beautiful, room was nice, bathroom was phenomenal! Pool was beautiful and self service fridge with water, soda and wine! Parking was great, secure location! Up hill it walking from train station but short drive from town and wineries. GORGEOUS VIEWS! Great staff! Would recommend! Would return! "

"Great location. Nice roomy rooms, well maintained. Very friendly and helpful staff. Excellent breakfast. "

"Anna greeted us upon arrival and not only checked us in, but walked us to our room. The property is wonderful, clean, well attended and in a perfect location. Staff are always available and smiling. Breakfast buffets are numerous, plentiful and delicious. We enjoyed our room with a balcony overlooking the river very much. "

"Staff was very nice and service was great include valet parking."

"Staff were incredible. We especially appreciated Dina Mendes. She greeted with a smile every morning and was kind and attentive to our needs."

"Absolutely beautiful from beginning to end. Staff super nice and helpful, room comfortable and well appointed, grounds and view just stunning, food & wine delicious. Just be aware it could be challenging with mobility issues. "

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."