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Reviews of Hotel Birks Montreal

5 out of 5
Hotel Birks Montreal
1240 rue du Square Phillips, Montreal, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1127 out of 1472 reviews" "
Rating 8 - Good. 211 out of 1472 reviews" "
Rating 6 - Okay. 72 out of 1472 reviews" "
Rating 4 - Poor. 28 out of 1472 reviews" "
Rating 2 - Terrible. 34 out of 1472 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff restaurant and bar
Stayed 3 nights in Apr 2024

10/10 Excellent

Mikael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and convenient hotel. The team at Hotel Birks truly care about your experience down to the call I received after check-in to confirm the room was up to standards.
Response from Ella Westbrook / Front Office Director on Apr 30, 2024
Dear Mikael, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Great Service & Friendly staff!
Stayed 2 nights in Apr 2024
Response from Ella Westbrook / Front Office Director on Apr 29, 2024
Dear Michelle, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fantastic location, great rooms, fantastic view, fantastic staff
Stayed 2 nights in Apr 2024
Response from Ella Westbrook / Front Office Director on Apr 30, 2024
Dear Jean Pierre, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Supervisor on Apr 27, 2024
Dear Elizabeth, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 3/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Supervisor

10/10 Excellent

Manon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the staff are a great asset and the location is fantastic.
Stayed 1 night in Apr 2024
Response from Ella Westbrook / Front Office Director on Apr 24, 2024
Dear Manon, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ella Westbrook / Front Office Director on Apr 24, 2024
Dear Jennifer, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

10/10 Excellent

khalid

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Supervisor on Apr 20, 2024
Dear Khalid, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Supervisor

10/10 Excellent

Jordan Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Hotel Birks. The hotel and amenities were wonderful. The staff were always pleasant. The location was great. Everything we wanted to visit was within walking distance. We would definitely stay again.
Stayed 5 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Supervisor on Apr 20, 2024
Dear Jordan, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Supervisor

10/10 Excellent

Sariea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 5 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Supervisor on Apr 20, 2024
Dear Sariea, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Supervisor

10/10 Excellent

Joao Paulo, Warwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Supervisor on Apr 19, 2024
Dear Joao Paulo, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Supervisor

8/10 Good

Derek

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant. Hotel was beautiful don't get me wrong, however it was not 5 total five due to the fact that there was no pool, the space allocated for the gym was disappointing and there was an unpleasant smell in the hallway of the floor I was on that seemed like it was embedded in the carpet. Lastly, for the life of me, I couldn't figure out how to turn on the bathroom fan if at all... definitely didn't have a traditional switch. Other than those issues it was a nice hotel to stay in and was very local. Valet parking was both nice and a slight inconvenience, but more expensive than other hotels in the area. No parking really in the area so you have literally no choice. Valet team was extremely courteous and respectful.
Stayed 3 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 18, 2024
Dear Derek, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We will share your kind words with our hard-working teams, they will be over the moon! Regarding the issue encountered with your room and the smell in the hallway, we will do a follow-up with our teams in order to prevent this event from occuring again.. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

6/10 Okay

B

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is top notch and rooms are great. Very convenient. Unfortunately the fire alarm went off just in our room at 10pm. staff was nice an prompt in responding. it was a malfunction they thought they fixed... it went off again 45 mins after they left. fixed again - but we chose to move rooms after that at 11pm in case it went off again... would have appreciated a discount or a comp on the stay... this was late at night and we were leaving next morning... we got a bottle of champagne but not all drink.. at such a nice hotel a discount or comp would have been a nice gesture
Stayed 3 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 18, 2024
Dear Bern, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are sorry about the issue encountered with the fire alarm, we will do a follow-up with our maintenance teams to prevent this issue from occuring again. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

GRACE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, convenient, overall good service. Top notch.
Stayed 4 nights in Apr 2024
Response from Ella Westbrook / Front Office Director on Apr 16, 2024
Dear Grace, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

10/10 Excellent

Darlene

Fabulous property great service and foid
Stayed 5 nights in Apr 2024
Response from Ella Westbrook / Front Office Director on Apr 16, 2024
Dear Darlene, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Overall it’s nice place. The food was wonderful. Staff was helpful. The shower was great. Only drawback was the beds are uncomfortable. They are hard and unforgiving, and the air is really dry in the rooms. I woke up dehydrated. The bottled water is complementary at least ther wa that. Staff were super helpful, strong our many bags when we arrived early and the room was t ready yet. The front desk gave us a free map of the city and were willing to help with whatever they could like calling us a cab. The food in the rest was wonderful. The chef found a way to cook simple yet delicious meals working around my dietary restrictions.
Stayed 1 night in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 12, 2024
Dear Jennifer, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! Regarding the issue encountered with your bed, we will do a follow-up with our teams. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Randy-Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Randy-Kay, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best decision, everything was close to the hotel
Stayed 1 night in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Sarah, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Tyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful and well deserved 5 stars hotel.
Stayed 3 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Tyle, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel and the room size is great. Having a swimming pool would have been a great plus. The location is good and close to the main attractions and restaurants.
Stayed 2 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Fernando, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the classical aesthetics of every interior, from the room to the in-house restaurant, the experience staying at Hotel Birks felt very at-home and super comfortable.
Stayed 1 night in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Willie, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Luka, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good restaurant, clean, helpful staff, convenient location.
Stayed 2 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Luka, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, very professional and helpful. Couldnt do enough for us.
Stayed 2 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Bonnie, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars. I did not want to leave. I will be booking here again and would recommend this hotel to family and friends.
Stayed 2 nights in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Alison, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always. Clean quiet and friendly staff. Love the VIP perk of free valet. Only frustration is the hotel price dropped by $100 for the night we were there, frustrating to have to pay so much more for planning ahead.
Stayed 1 night in Apr 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 10, 2024
Dear Erin, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Kirstin, Colchestet

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room. Cannot wait to stay there again when we visit Montreal again
Stayed 1 night in Apr 2024
Response from Ella Westbrook / Front Desk Supervisor on Apr 8, 2024
Dear Kristin, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a charm to stay at the Birks! My fav place to be in Mtl :)
Stayed 2 nights in Apr 2024
Response from Ella Westbrook / Front Desk Supervisor on Apr 8, 2024
Dear Charlotte, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

2/10 Terrible

Khristine, Glendora

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was terrible. Checked in while it was raining, Hotel policy is max of 4 but it says in the fine print that I can pay for another person( which is my 4 year old) The Staff made a big deal about the capacity having my 4 year old in the room and insisted on getting an extra room for $900! Which is more than what I paid for, Also without the City view that I paid extra. My Husband ended up getting another cheaper hotel separated from us. Even after that, they kept snooping if he was sleeping in our room! We ended up cutting our stay short. No apologies from them. They still charged me for 1 day of valet. Worst customer service ( Matthieu) , the bell boy was nice and the valet parker but not those front desk people. It was a traumatizing stay having them separate a family while the weather was pretty bad.
Stayed 3 nights in Apr 2024
Response from Ella Westbrook / Front Desk Supervisor on Apr 7, 2024
Dear Ms Rojas, Thank you for choosing Hotel Birks Montréal ! In fact, our rooms can accommodate up to 4 people maximum, even our suites. This information is noted on our website and on all third party website you can book a room on. This is why our front desk team offered another room (so you would have connecting rooms since you have children) for a very discounted price, which wasn't 900. We apologise for this situation. Kindest regards, Ella / Front Desk Supervisor

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Apr 4, 2024
Dear Robert, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Ella Westbrook / Front Office Director on Apr 23, 2024
Dear Melissa, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Office Director

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Apr 2, 2024
Dear Jennifer, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

2/10 Terrible

Andy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Loud room, bad service, bad atmosphere, bad attitude.
Stayed 2 nights in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Apr 2, 2024
Dear Andy, Thank you for choosing Hotel Birks Montreal! We are very sorry to read that you didn't enjoy your stay with us. Please don't hesitate to contact us so that we can have some more information about your stay. Kindest regards, Ella / Front Desk Supervisor

8/10 Good

troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is good but not good enough to have 5 Star. The room size is very large because it was Birks workshop, pretty high ceilings (looks like 14 ft ) and much bigger room size. But renovation not matching 5 Star standard - curtains can’t be fully closed which is terrible for sleeping. Carpet is very old bad condition. It’s definitely convenient but not worth the price.
Stayed 2 nights in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Apr 2, 2024
Dear Troy, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are sorry to hear that you didn't enjoy your stay with us, we will follow-up with our teams. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

Angui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent location
Stayed 1 night in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 31, 2024
Dear Angui, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

Melissa, Bayside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. Our room has more than enough space for 4 people
Stayed 1 night in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 31, 2024
Dear Thania, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

Nancy J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 2 nights in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 29, 2024
Dear Nancy, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 10/10. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional. We were treated so kindly during a situation which arose with my daughter’s baby during our stay, the hotel and staff truly went way above and beyond to support us. The hotel is gorgeous, super clean, friendly caring staff and a superb location close to shopping and dining options. We look forward to staying again
Stayed 2 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 29, 2024
Dear Patricia, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with friendly staff. I am an incredibly picky traveller and Hotel Birks always impresses me. The hotel is clean, the location is surrounded by great restaurants (try Escondite if you like tacos!) and shopping (Eaton’s centre is steps away), and the rooms feel spacious with nice showers, beds and large windows with a great view if you book a Garden view room. They offer valet parking which makes driving in an easy option. I’ve stayed here several times and it will always remain my hotel of choice in Montreal.
Stayed 1 night in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 28, 2024
Dear Lindsay, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed our luxurious rooms. We will share your kind words with our hard-working teams, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Sarah, Atlanta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were brilliant very helpful
Stayed 4 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 27, 2024
Dear Sarah, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Customer Service, and wonderful staff. Such a beautiful and clean property definitely will be returning!!
Stayed 1 night in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 26, 2024
Dear Angela, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating us 5/5. We will share your kind words with the staff, they will be over the moon! We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 25, 2024
Dear Marc, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 5/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service
The historical significance of Birks in Montreal. The great location.
Stayed 2 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 25, 2024
Dear Scott, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 4/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

4/10 Poor

Monique

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 26, 2024
Dear Monique, Thank you for choosing Hotel Birks Montreal for your recent stay in the city. We are very sorry to hear that you didn't enjoy your stay with us. Please feel free to contact us so that we can have some more information about your stay. We hope to hear from you very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 25, 2024
Dear Heather, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 4/5. We hope to see you again very soon! Kindest regards, Thibault Couzinier / Front Desk Team Leader

8/10 Good

Carlos

Stayed 2 nights in Mar 2024
Response from Ella Westbrook / Directrice de la Réception on Apr 14, 2024
Cher Carlos, Merci d'avoir choisi l'Hôtel Birks Montreal ! Nous sommes très heureux de voir que votre séjour a été un véritable succès. Nous espérons vous revoir très prochainement ! Bien à vous, Ella Westbrook / Directrice de la Réception

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent, with two tiny exceptions. The room had two queen beds and should have had two sets of toiletries (soap, shampoo, etc.), but the 2nd set had to be requested and was pleasantly given. The same is true for the number of coffee pods available.
Stayed 1 night in Mar 2024
Response from Thibault Couzinier / Front Desk Team Leader on Mar 23, 2024
Dear Diane, Thank you for choosing Hotel Birks Montreal for your stay in the city! We are sorry about the issue encountered, we will do the follow-up with our teams in order to prevent these issues from happening. Kindest Regards, Thibault Couzinier / Front Desk Team Leader

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 19, 2024
Dear Emily, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 4/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ambience, location and service.
Stayed 2 nights in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 19, 2024
Dear Alexandra, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 19, 2024
Dear Matthew, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 4/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor

10/10 Excellent

ophelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Mar 2024
Response from Ella Westbrook / Front Desk Supervisor on Mar 18, 2024
Dear Ophelia, Thank you for choosing Hotel Birks Montréal for your recent stay in the city. We are happy to read that you enjoyed your stay with us by rating 5/5. We hope to see you again very soon! Kindest regards, Ella Westbrook / Front Desk Supervisor