Junior Suite | 1 bedroom, premium bedding, pillowtop beds, in-room safe
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Reviews of SENS Hotel

4 out of 5
SENS Hotel
1808 rue Sherbrooke Ouest, Montreal, QC

Reviews

8.4

Very Good

Rating 10 - Excellent. 500 out of 1014 reviews" "
Rating 8 - Good. 310 out of 1014 reviews" "
Rating 6 - Okay. 122 out of 1014 reviews" "
Rating 4 - Poor. 53 out of 1014 reviews" "
Rating 2 - Terrible. 29 out of 1014 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kanika

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in May 2024
Response from Fouad on May 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Aleicia

Liked: Cleanliness, staff & service
My room had no view but in image it showed a view which disappointed me a little
Stayed 2 nights in May 2024
Response from Bredy V. on May 12, 2024
Dear Guest,Thank you for staying with us and for your kind rating. We are saddened to hear that we did not meet your expectations this time. We would've loved to have been made aware of this sooner. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with great public transportation. Clean and comfortable rooms. Friendly and helpful staff.
Stayed 1 night in May 2024
Response from Fouad on May 11, 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bredy V. on May 12, 2024
Dear Guest,Thank you for staying with us we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Anum

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Bredy V. on May 11, 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 Good

Anne Rochon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Métro excellent, neighbourhood lovely. On-site breakfast overpriced.
Stayed 3 nights in May 2024
Response from Bredy V. on May 10, 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities
The cleanliness was questionable at first in my day and second day of the stay. But once the issue was raised with the staff, they immediately to action.
Stayed 3 nights in Apr 2024
Response from Bredy V. on May 9, 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay we appreciate your feedback this will help us to improve and give you the best service your next time around.

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Montreal Sense was notably disappointing due to extremely poor service. The room was spacious and the bathroom was average, but these were the only commendable aspects of the hotel. Service was severely lacking; during our four-day visit, we did not receive any room service despite multiple promises from the reception staff that it would be addressed. This led to us having to manage basic tasks ourselves, including taking out the trash and retrieving fresh towels and water bottles—responsibilities typically handled by hotel staff. Upon checkout, we were told that the management would be informed and that we would be compensated for the inconvenience. However, we never received any follow-up communication. This lack of professionalism and follow-through was highly disappointing.
Stayed 5 nights in Mar 2024
Response from Bredy V. on May 9, 2024
Dear guest,Thank you for staying with us, I'm sorry that the service did not meet your expectations, we appreciate your feedback this will help us to improve and give you the best service your next time around.

6/10 Okay

Alireza

Liked: Cleanliness, staff & service
Disliked: Amenities
Nice location with easy access. Cheaply renovated rooms with older equipment (AC was really loud!) but decent size and clean rooms.
Stayed 2 nights in May 2024
Response from Bredy V. on May 8, 2024
Dear guest,Thank you for staying with us, I'm sorry that the room did not meet your expectations, we appreciate your feedback this will help us to improve and give you the best service your next time around.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to visit my son at McGill
Stayed 1 night in Apr 2024
Response from Bredy V. on May 8, 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and modern, staff was friendly and accommodating. It's situated in a lovely area with a wide variety of food options. While our stay was short, we enjoyed every bit of it!
Stayed 2 nights in May 2024
Response from Fouad on May 6, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Fouad on May 7, 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Francine, Montreal

Traveled with partner
Disliked: Property conditions & facilities
Disappointing! Very old, need a refresh. Too expensive for the low quality
Stayed 1 night in May 2024
Response from Fouad on May 6, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at SENS hotel, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 30, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Richard, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, pleasant staff, a good area and comfy bed
Stayed 4 nights in Apr 2024
Response from Fouad on Apr 30, 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had no issues with the property. Check-in was seamless and quick, staff were nice enough. Hotel was presentable (nice lobby) and clean. The hotel is located in an amazing spot, close to Crescent Rd restaurants and pubs. Most things are within walking distance if you’re able to walk for a decent period of time. It’s right near the downtown core. Room was nice although the headboard of the beds was a little tattered and there was a small stain on the bedsheet, but nothing that really turned me off of the hotel. Everything was very clean and well kept. Would recommend.
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 30, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bredy V. on May 9, 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 Excellent

Matthew

I was very pleased with this hotel. The rooms were bigger than advertised and seemingly clean. The room was quiet even facing the street. Everyone at this location was kind and helpful. Definitely recommend if you’re in Montreal.
Stayed 4 nights in Apr 2024
Response from Bredy V on Apr 28, 2024
Thank you for your feedback we are glad to hear that you enjoyed your stay with us, we will be more than happy to welcome you back.

10/10 Excellent

Palina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 27, 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and welcoming. It was close to a lot of places downtown would definitely stay there again, 10/10 recommend
Stayed 4 nights in Apr 2024
Response from Bredy V on Apr 25, 2024
Dear Nicole,Thank you for staying with us and your kind comment.we will be happy to welcome you back.

10/10 Excellent

Precious-Gift

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 25, 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfy the rooms where cosy and very nicely put together, the restaurant staff was amazing and food was incredible, amazing experience and will be back
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 21, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 21, 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay!

8/10 Good

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel, great staff, great area, nice clean room, the ONLY critique, pillows a tad worn out! But that's a small issue maybe
Stayed 1 night in Apr 2024
Response from Fouad on Apr 21, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Alexander

Liked: Staff & service
Good property overall. Only critique is that we noticed some fingerprints on the glasses in the room and appliances in kitchenette
Stayed 6 nights in Apr 2024
Response from Fouad on Apr 21, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Harrison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Being from a small town in Nova Scotia, I wasn’t really sure what to look for but the Sens hotel I was really amazed with. The lady we dealt with at the desk was very sweet and I would recommend this place to anyone! Only thing I was confused about is breakfast, as everything is set out as a continental breakfast, so as you would think I went in and got some breakfast. The employee never informed me of being charged beforehand and came up behind me and told me I can’t have anything unless I pay. Other than that, thank you for the wonderful stay!
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 20, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Crystal

Stayed 3 nights in Apr 2024
Response from Bredy V. on May 9, 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon and we appreciate your feedback this will help us to improve and give you the best service your next time around.

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and beyond accommodating! Very clean and updated. Great walking distance to Metro and all things Montreal!
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 20, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Belinda

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Useful functional and clean room with great staff.
Stayed 1 night in Apr 2024
Response from Fouad on Apr 20, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Bilal

Service and location is nice. Our room was ver average with no character. Cooling/heating was super loud.
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 20, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at SENS hotel, and we would love another opportunity to better serve you in the future.

4/10 Poor

rosie

Disliked: Staff & service
I arrived in a Thursday April 11/2024 I checked out the room. Only one robe. When there are two people.then I turned on the tv was not working. Asked numerous of times. Still nothing was done about the TV. Then they sent somebody upstairs finally in my room had no clue what he was doing and that was it. Oh, one more thing to add when we were checking in the One person that really stands out is Roberto very nice person. Keep up the good work.
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 20, 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the SENS Hotel experience that you deserve. Customer satisfaction is our first priority here at SENS, and we would love another opportunity to better serve you in the future.

8/10 Good

Shane

Stayed 2 nights in Apr 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 20, 2024
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and courteous service! Will stay again.
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 13, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 Okay

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities
The only concern I had was with the Sound coming from the Heater, it was too loud to keep on. luckily i didn't need Heat or AC. everything else was great
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome. Rooms were clean
Stayed 4 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Yelitza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great location
Stayed 3 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Suzanne, Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fantastic. All front desk personnel were very helpful. Car valet available at additional cost. Near Musée des Beaux Arts and quite close to a metro stop.
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will choose this again next time, very comfortable
Stayed 2 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Fouad on Apr 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Juan

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, room is nice and clean, staff are very polite and professional. Variety of restaurant options within walking distance from the hotel. Highly recommend stays here.
Stayed 1 night in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Khyu Kiien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, great location.
Stayed 4 nights in Apr 2024
Response from Fouad on Apr 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and charming hotel, simple amenities and convenient location.
Stayed 4 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great
Stayed 1 night in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overnight stay only, but the room was large and well appointed. No complaints.
Stayed 1 night in Apr 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet, modern hotel with comfortable beds and very nice staff.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Hoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice. Except for the sound of the heater at night.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

sy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and friendly.
Stayed 1 night in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Amazing staff
Stayed 3 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Kordeiro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room looked exactly as they appear in photos. Hotel is close to downtown. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on Apr 7, 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future