Reception

Reviews of Hotel Saint-Laurent Montreal

2.5 out of 5
Hotel Saint-Laurent Montreal
191 Rene Levesque Blvd East, Montreal, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 632 out of 1318 reviews" "
Rating 8 - Good. 486 out of 1318 reviews" "
Rating 6 - Okay. 119 out of 1318 reviews" "
Rating 4 - Poor. 34 out of 1318 reviews" "
Rating 2 - Terrible. 47 out of 1318 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Boris

All good
Stayed 2 nights in Feb 2024

10/10 Excellent

rachael

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was a good place for the price you pay.
Stayed 3 nights in Apr 2024
Response from Karine HADDADI on Apr 29, 2024
Hello Rachel, Thank you for taking the time to share your thoughts with us. We are thrilled to hear that you thoroughly enjoyed your stay with us. It is our goal to provide all of our guests with a memorable experience, and we are pleased to know we were successful in your case. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the near future.

8/10 Good

April

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great customer service. Old property but in a great area super close to old Montreal and not far from everything else. Would definitely go back for the price. Also got a free upgrade to a suite when we showed up an hour early for our reservation.
Stayed 2 nights in Apr 2024
Response from Adam Arab on Apr 28, 2024
Thank you for your rating! We're glad to hear that you had a positive experience during your stay with us. We appreciate your support and look forward to welcoming you back for another great stay in the future!

10/10 Excellent

warren jay

Stayed 1 night in Apr 2024

6/10 Okay

CONSTANTINOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Adam Arab on Apr 28, 2024
Thank you for your rating. We appreciate your feedback and take it seriously. We hope to have the opportunity to better meet your expectations during your next visit. Thank you for staying with us.

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service
Staff very helpful and friendly
Stayed 4 nights in Apr 2024
Response from Adam Arab on Apr 27, 2024
Greetings from Hotel Saint Laurent! Thank you so much for your top rating! We are delighted you had a wonderful stay with us! Have a great day!

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful, location was central to both downtown and Old Montréal, as well as the Metro. Caught bus back to airport right outside hotel.
Stayed 7 nights in Apr 2024
Response from Adam Arab on Apr 26, 2024
Greetings from Hotel Saint Laurent! Thank you so much for your top rating! We are delighted you had a wonderful stay with us! Have a great day!

10/10 Excellent

Maria Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jean-Jacques on Apr 27, 2024
Greetings from Hotel Saint Laurent Montreal!Thank you so much for your top rating, we are delighted you had a wonderful stay with us!Have a great day!

6/10 Okay

Adetunji

Liked: Staff & service, amenities
It is not so clean and the rooms do not smell good.
Stayed 3 nights in Apr 2024
Response from Adam Arab on Apr 25, 2024
Thank you for your rating. We're sorry to hear that your experience fell short of your expectations. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Julie Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Adam Arab on Apr 25, 2024
Hi, I'm delighted to hear you had such a fantastic experience during your stay with us. Thank you for choosing to stay with us, and we hope to welcome you back soon!

8/10 Good

Andrea

Liked: Staff & service, amenities, property conditions & facilities
It was very nice especially for the price. Very spacious. The only thing was that there were a lot of dead insects by the window which we cleaned ourselves and we cleaned the bath tub, sinks, and toilet by ourselves. The bathtub seemed like it hadn’t been cleaned well prior to our stay as the difference between the areas that we had cleaned and the areas we had yet to clean was visible.
Stayed 2 nights in Apr 2024
Response from Jean-Jacques on Apr 24, 2024
Thank you for your review and for your good rating!I am really sorry to hear the room was not clean enough and I apologize for that. Do not hesitate to ask a room move if the room is not perfectly clean. We've forwarded your remark to housekeeping and be sure actions will be taken.Warm regards

8/10 Good

Elvis

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jean-Jacques on Apr 23, 2024
Thank you so much for your very good rating!We are delighted you had a pleasant stay with us!Have a great day!

8/10 Good

Normand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karine HADDADI on Apr 22, 2024
Bonjour Normand, Merci pour votre avis! Au plaisir de vous recevoir de nouveau prochainement.

10/10 Excellent

Kengo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff, affordable price.
Stayed 1 night in Feb 2024
Response from Adam Arab on Apr 21, 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience with us. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Renato

Traveled with group
Liked: Cleanliness, property conditions & facilities
Hotel looks a little off from the outside but the rooms themselves are good. Staff was hit or miss from the time I spent speaking with them, one of the people was nice while the other was unnatentive and inviting
Stayed 1 night in Apr 2024
Response from Adam Arab on Apr 21, 2024
Thank you for sharing your feedback. We're glad to hear that you found the rooms satisfactory. However, we apologize for any inconsistency in the service you experienced. We strive to provide attentive and friendly service to all our guests. We hope to have the opportunity to welcome you back for a more seamless experience.

6/10 Okay

Muhammad

Stayed 2 nights in Apr 2024
Response from Adam Arab on Apr 21, 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and hope to have the chance to exceed your expectations in the future.

8/10 Good

Olivier

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Karine HADDADI on Apr 16, 2024
Thank you!

8/10 Good

Ulana

Clean and affordable
Stayed 1 night in Apr 2024
Response from Karine HADDADI on Apr 15, 2024
Hello Ulana, Thank you for your feedback

8/10 Good

CANDACE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The property was very clean and the staff very friendly. Very quiet property too The only issue I had was that I upgraded to a room with a balcony but there was no table with chairs outside so wasn’t worth paying extra for.
Stayed 2 nights in Apr 2024
Response from Arab Adam on Apr 14, 2024
Thank you so much for your very good rating and nice review!!! It's a pleasure to hear you enjoyed the location of the hotel and service provided by our team! We can't wait to welcome you again! Have a great day

10/10 Excellent

Jordis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, big spacious rooms, comes with soap for the dishwasher, has pots and pans and ice cube molds, nice staff
Stayed 1 night in Apr 2024
Response from Arab Adam on Apr 14, 2024
We're delighted to hear that you enjoyed your stay with us! It's great to know that you found our rooms to be clean and spacious, Our staff works hard to provide excellent service, so we're pleased to hear that you found them to be nice. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Good

Emily

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
linens were all over in front of the elevators
Stayed 1 night in Apr 2024
Response from Adam Arab on Apr 11, 2024
Thank you so much for your very good rating and nice review!!! It's a pleasure to hear you enjoyed the location of the hotel and service provided by our team! We can't wait to welcome you again! Have a great day

2/10 Terrible

Nasir Ahmad

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The floor mats are very dirty and have a dirty smell, and they showed at the time of booking that this room had a sofa but there were no sofa photos that were different than the real ones.
Stayed 1 night in Apr 2024
Response from Jean-Jacques on Apr 9, 2024
Thank you for sharing your recent stay with us.We are very sorry to hear we couldn't meet your expectations during your last visit. Please accept our sincere apologies,Warm regards

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Jean-Jacques on Apr 9, 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable place to stay in a great location
Stayed 1 night in Apr 2024
Response from Jean-Jacques on Apr 8, 2024
Thank you so much for your excellent rating!We are delighted you had a very good stay with us!Have a great day!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, spotlessly clean, great facilities and in easy walking distance of everything this amazing City has to offer.
Stayed 12 nights in Mar 2024
Response from Arab Adam on Apr 7, 2024
Thank you very much for your perfect rating! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you again!

8/10 Good

Rahul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Apr 2024
Response from Arab Adam on Apr 7, 2024
Thank you for your rating. We appreciate your feedback and strive to improve our services. We hope to have the opportunity to provide you with a five-star experience on your next visit.

10/10 Excellent

Rhea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessible for all..😊
Stayed 2 nights in Apr 2024
Response from Arab Adam on Apr 7, 2024
Thank you very much for your perfect rating! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you again!

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located downtown and has an underground parking (not included in your hotel feels). Our room had a kitchen and we used most of the tools there. The microwave wasn't working unfortunately. It's on but when you press start, it doesn't do anything to the food. It just counts down. Location was near everything and you could walk or take the metro. There's an IGA nearby for groceries or basic necessities. Overall satisfied.
Stayed 2 nights in Mar 2024
Response from Arab Adam on Apr 4, 2024
Thank you for your feedback! We're glad to hear that you found our hotel's downtown location convenient and that you were able to utilize the kitchen in your room. However, we apologize for the inconvenience with the microwave not working properly. We'll make sure to address this issue promptly to ensure it's in working order for our future guests. Your satisfaction is important to us, and we're happy to hear that you were overall satisfied with your stay.We look forward to welcoming you back again soon!

10/10 Excellent

Florence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so clean, spacious and quiet. I slept really well at night. Daniel, the front desk guy was so friendly and helpful. He is such a nice gentleman. I will definitely spend here when I visit Montreal again.
Stayed 1 night in Mar 2024
Response from Adam Arab on Apr 1, 2024
Thank you for your glowing review! We're delighted to hear that you had such a pleasant experience during your stay with us. We'll be sure to pass along your kind words to Daniel; he'll be thrilled to hear that he made such a positive impression on you. We can't wait to welcome you back the next time you visit Montreal!

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was decent
Stayed 1 night in Mar 2024
Response from Jean-Jacques on Mar 31, 2024
Greetings from Hotel Saint Laurent Montreal!Thank you so much for your very good rating!We are delighted you had a pleasant stay with us!Have a great day!

10/10 Excellent

Iroda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming and friendly:)
Stayed 8 nights in Mar 2024
Response from Arab Adam on Mar 30, 2024
We're thrilled to hear that you found our staff to be welcoming and friendly! Thank you for your kind words, and we look forward to continuing to exceed your expectations!

10/10 Excellent

Abdel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean-Jacques on Mar 30, 2024
Merci infiniment pour la note maximale!Nous sommes ravis que le séjour se soit si bien passé!Au plaisir de vous recevoir a nouveau,Cordialement,

6/10 Okay

Alleluia

Traveled with pets, Traveled with family
The staffs at front desk are very helpful and great. But I was surprised that they are charging my 8lb fur baby $60. I double /triple check their site… it didn’t say there that there’s a fee for pet to stay. I will appreciate it if it states that there is a fee. So far it’s ok. Room is nice and clean .
Stayed 1 night in Mar 2024
Response from Arab Adam on Mar 29, 2024
Hello, thank you for your comment regarding the service received from our reception agents. We are delighted that it contributed to making your stay enjoyable. Regarding the pet fees, we have included them in the various hotel policies on Expedia. Thank you again for your feedback, and we hope to have the chance to welcome you again for another stay.

10/10 Excellent

Raymund Anthony, Scarborough

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Doesn't offer breakfast option in the hotel but found a few restaurants around the corner. Overall, enjoyed my stay
Stayed 1 night in Mar 2024
Response from Jean-Jacques on Mar 26, 2024
Thank you so much for your top rating!We are so delighted you enjoyed the location of the hotel.Have a great day!

8/10 Good

Robert, Presque Isle

Traveled with family
Liked: Cleanliness, staff & service
Nice space in center of Montreal
Stayed 1 night in Mar 2024
Response from Jean-Jacques on Mar 26, 2024
Thank you for your good rating and for your review!We are delighted you had a great stay with us!Warm regards

10/10 Excellent

dina

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jean-Jacques on Mar 27, 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

6/10 Okay

Kathy

Traveled with partner
Liked: Cleanliness, amenities
What i did like? Convenience, short distance to bars,shopping, and pet friendly. What i didn't like? Parking $$$,pet friendly but, on the 10th floor. Holding costs? It was$34 a day plus taxes to stay in "their" parking facility! An additional $60 for our 22lb. Dog! Not mentioned...pretty much lack of manners,with a few exceptions. Desk staff was pretty good. Room was very clean, bed was not too bad as far as comfort. All in all (in my opinion) kinda expensive for three nights...over $650.00 but, pet friendly was key for us.
Stayed 3 nights in Mar 2024
Response from Jean-Jacques on Mar 25, 2024
Thank you for you review and for your rating!It's a pleasure to hear you enjoyed the location of the hotel!Regarding the extra fees, you can find the information on Expedia. Do not hesitate to contact the hotel before your arrival to avoid missing any important information. We apologize for the inconvenience.Warm regards

10/10 Excellent

Nipun

Liked: Staff & service, property conditions & facilities
Great Stay with Excellent Service from Receptionist the boy who was with Curly hair , he was deal and solve that issues my lost and found situation very politely ! See you again in next stay ! ♥️
Stayed 1 night in Mar 2024
Response from Arab Adam on Mar 25, 2024
We're thrilled to hear that our receptionist provided you with excellent service during your stay. We appreciate your feedback and look forward to hosting you again!

10/10 Excellent

Vannessa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Very helpful. Thank you for being accommodating 😊. Great location and the most comfortable bed! We had a corner room so lovely and spacious.
Stayed 1 night in Mar 2024
Response from Jean-Jacques on Mar 17, 2024
Greetings from Hotel Saint Laurent Montreal!Thank you so much for your top rating and lovely review!We are so delighted you enjoyed the service provided by our team, location of the hotel and the comfort of our beds!We can't wait to welcome you again!Have a great day!

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap hotel in downtown.
Stayed 2 nights in Mar 2024
Response from Adam Arab on Mar 15, 2024
Thank you for your rating! We're pleased to hear that you had a positive experience during your stay. We hope to welcome you back soon!

8/10 Good

chen

Stayed 1 night in Mar 2024
Response from Jean-Jacques on Mar 31, 2024
Greetings from Hotel Saint Laurent Montreal!Thank you so much for your very good rating!We are delighted you had a pleasant stay with us!Have a great day!

6/10 Okay

Nick

Traveled with partner
It was good
Stayed 1 night in Mar 2024
Response from Jean-Jacques Seroux on Mar 10, 2024
Thank you for your review and for your good rating!We are delighted you had a pleasant stay with us!Have a great day!

10/10 Excellent

Sri Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is perfect 👍
Stayed 5 nights in Feb 2024
Response from Jean-Jacques Seroux on Mar 10, 2024
Greetings from Hotel Saint Laurent!Thank you so much for your top rating! We are so delighted you had a wonderful stay with us!Have a great day!

8/10 Good

Dina

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Adam Arab on Mar 7, 2024
Thank you for providing a rating of 4 out of 5. We appreciate your feedback and hope to have the opportunity to make your future experiences even more enjoyable. Thank you for choosing our services!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adam Arab on Mar 7, 2024
Fantastic! Thank you for the perfect rating of 5 out of 5! We're thrilled to hear that you had an excellent experience. Your positive feedback is greatly appreciated, and we look forward to the pleasure of hosting you again in the future

2/10 Terrible

Raphaël

Disliked: Staff & service
Worst check in experience. We had to wait an hour after 16h check in time because the room wasn’t ready.
Stayed 1 night in Mar 2024
Response from Jean-Jacques Seroux on Mar 4, 2024
Thank you for your message.We are very sorry if you check-in at 4.30pm instead of 4pm, please accept our sincere apologies.Warm regards

10/10 Excellent

adeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adam Arab on Mar 5, 2024
Thank you for the perfect rating of 5 out of 5! We're delighted to know that you had an excellent experience. Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Hadja M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was proper and secure
Stayed 1 night in Mar 2024
Response from Jean-Jacques Seroux on Mar 3, 2024
Thank you so much for your top rating and very nice review!We are so delighted you had a wonderful stay with us!Have a great day!

10/10 Excellent

Seerat

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow Elevator issue.
Stayed 1 night in Mar 2024
Response from Adam Arab on Mar 2, 2024
Thank you for the perfect rating of 5 out of 5! We're delighted to know that you had an excellent experience. Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.

6/10 Okay

Rajkumar

Access cards do not work properly
Stayed 1 night in Feb 2024
Response from Adam Arab on Mar 1, 2024
Thank you for providing a rating of 3 out of 5. Your feedback is appreciated We value your feedback and hope to have the opportunity to make your future experiences more enjoyable. Thank you for choosing our services.