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Reviews of Parkway Inn

2.5 out of 5
Parkway Inn
5362 S. Davy Crockett Parkway, Morristown, TN

Reviews

5.4
Rating 10 - Excellent. 25 out of 243 reviews" "
Rating 8 - Good. 45 out of 243 reviews" "
Rating 6 - Okay. 61 out of 243 reviews" "
Rating 4 - Poor. 45 out of 243 reviews" "
Rating 2 - Terrible. 67 out of 243 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am a supervisor over housekeeping at a near by hotel. This place had bed bugs roaches, had to clean own tub shower, towels rags left in it, sheets nasty mattress pads blood on them. Mo smoke alarms, so how is health inspection letting rhem by with this, everything they advertise is false and thats called false advertisement.
Stayed 2 nights in Jan 2024

2/10 Terrible

amanda

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Theres one employee with good customer service the owners are rude and treat people poorly. The room i stayed in the door was messed up. Theres no ammedities at this hotel. No coffee and no breakfast of any sort although both were mentioned. The towels usually had what looked like blood stains and the sheets also. Bedspreads had burn holes
Stayed 1 night in Jan 2024

2/10 Terrible

Fay

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The outside was OK it was a service that was horrible. They did not have extra towels. They didn’t have enough shampoo and conditioner to give you or soap. Their non-smoking room smelled like smoke. Their sheets were dirty. I have pictures the service lady that comes around she bang on your door does not knock on your door And the front desk service was horrible
Stayed 2 nights in Jan 2024

2/10 Terrible

N. D.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room did not have a heater, the man at the counter was great and gave me a space heater. the room had bugs, the linen was stained,, it was so dirty and buggy, I slept in my clothes and would not bring in any of my belongings...
Stayed 1 night in Dec 2023

6/10 Okay

Melody

Traveled with partner
Liked: Staff & service, property conditions & facilities
Always a reasonable priced place to stay last minute
Stayed 2 nights in Dec 2023

10/10 Excellent

Lewis

Stayed 1 night in Nov 2023

10/10 Excellent

Kjell

Stayed 1 night in Nov 2023

6/10 Okay

Leigh

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not happy
Most everything needs renovations. Smelled like cigarettes in the room. I wasn't very happy with the room
Stayed 1 night in Nov 2023

8/10 Good

Larry

Stayed 1 night in Nov 2023

6/10 Okay

Jon

Disliked: Staff & service, room comfort
Very basic service, not too much contact with any
Stayed 5 nights in Oct 2023

6/10 Okay

Ernest

Disliked: Cleanliness
Stayed 4 nights in Oct 2023

8/10 Good

Tom harold Hammons

Stayed 1 night in Oct 2023

6/10 Okay

Charlie, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated, yet clean.
Stayed 3 nights in Sep 2023

8/10 Good

Kjell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine.
Stayed 1 night in Aug 2023

8/10 Good

Glenna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had no cold water black mold in the bathroom trash can had water in it and we was on the 1st floor wouldn't recommend staying here at all Way too much money for it
Stayed 1 night in Jul 2023

8/10 Good

roger

Liked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service
People running the places dont have a clue ab I ut anything. It is located right beside interstate witha intersection and truck stop dead man couldn't sleep there room nasty.
Stayed 2 nights in Apr 2023

8/10 Good

Issam

Business traveler
Liked: Staff & service, property conditions & facilities
Location is great. It didn’t have any type of breakfast or coffee as it was advertised
Stayed 1 night in Apr 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge didnt work and when you opened it the smell was awful, the beding had burns and the bathtub had cigarette burns all over it.
Stayed 1 night in Apr 2023

6/10 Okay

Kyle

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Mehh
Overall room was good. But shower felt like a dog peeing on your back, toilet barely flushed, was supposed to be a smoke free room.. but someone had just got done smoking some green in there.. one med sized towel. It would have worked for just me, but my wife and 7yo son came up.. multiple vacant rooms the entire weekend and was told "No room to change too"
Stayed 2 nights in Mar 2023

2/10 Terrible

Jon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charge an extra 49 dollars after u get there! Was not told about this at all & very angry & disappointed with them!!!! The room was great! Towels where dirty! Just over all disappointed & wouldn’t stay there again unless it was free!
Stayed 1 night in Mar 2023

4/10 Poor

Shelby

Disliked: Staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible...Graffiti all over walls microwave....sheets stained.....hoke in curtains
Stayed 4 nights in Feb 2023

6/10 Okay

David

Business traveler
It's a nice cheap place to stay Don't expect much but you will get a hot shower and a bed to sleep in
Stayed 3 nights in Mar 2023

6/10 Okay

Traci

Traveled with family
Stayed 2 nights in Feb 2023

6/10 Okay

David

Stayed 3 nights in Feb 2023

6/10 Okay

Roger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So so
Check in was easy. Condition of room left a bit to be desired! At first I said the 1970’s called wanting their decor back. Very noisy with traffic Bath tub leaked Ceiling was in need of repair Smoke alarm was missing Ice machine was not functioning No blanket, only a sheet and the covering that never gets changed (ick)
Stayed 1 night in Dec 2022

6/10 Okay

Roger

Disliked: Staff & service
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Management on Oct 7, 2022
We appreciate your feedback and for choosing our hotel. I am gland you enjoyed your stay overall and we are looking forward to having you again as a guest in our hotel. Thank You!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Was great
Stayed 1 night in Sep 2022
Response from Management on Oct 7, 2022
We appreciate your feedback and for choosing our hotel. I am gland you enjoyed your stay overall and we are looking forward to having you again as a guest in our hotel. Thank You!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Management on Oct 7, 2022
We appreciate your feedback and for choosing our hotel. I am gland you enjoyed your stay overall and we are looking forward to having you again as a guest in our hotel. Thank You!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Too expenaive for the quality
When I booked the room, it said breakfast included, but when I checked in I was told there was no breakfast. The room was expensive for the quality.
Stayed 1 night in Sep 2022

2/10 Terrible

William

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to rude customer service, they tried to make me pay for a night that I didnt stay due to transportation issues. Walked into motel room to find really noisy A/C, dirty room, holes in wall, pee on bathroom wall, toilet unstable and not secure at all, cigarette burns in sheets, roach crawled across me while in bed. Highly recommend car sleeping if you are budgeting.
Stayed 3 nights in Sep 2022

2/10 Terrible

Cheyanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Chris

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pro....Its was kind of cheap. Con...The pace is really dirty both inside and out. The room was really dirty (floors, walls, everyrhIng). Th3 furniture was dirty, worn and broken, no clock, main light switch didnt work. At least the ac worked. The locatiin is very close to a highway and truckstop so truck noise is huge. Overall.....this place sucked. Dont sta6 here unless you ar3 desperate or just dead tired. .
Stayed 3 nights in Aug 2022

4/10 Poor

Chris

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nasty. Fire alarm was broken from the wall... Garbage cans hadn't been emptied. Tub wouldn't drain during a shower. Furniture was dusty. I have pics if you'd like to see...
Stayed 1 night in Aug 2022

4/10 Poor

Matthew

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Would have considered to stay again if the experience was better
Stayed 1 night in Jul 2022

8/10 Good

Alenna

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Would rather sleep on the street
Absolutely horrible!!!!!!!!!! They do not do daily housekeeping and you can tell that when they do clean they don’t move anything to do so and only sweep around (if that) the furniture in between stays. There was all kinds of trash, papers, toys, magazines behind the bed and nightstand. The toilet stopped up the second night we were there so we asked for a plunger, tried it ourselves but it didn’t work and they didn’t offer help or to switch rooms. The wife was rude and unfriendly, the cleanliness of the place and overall service was disgusting.
Stayed 2 nights in Jun 2022

4/10 Poor

Martaya

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Microwave didn't work floor in room was dirty almost black
Stayed 1 night in Jul 2022

4/10 Poor

Darrell

Disliked: Cleanliness, staff & service
Shower head was terrible. They didn’t come clean the room or bring in clean linens.
Stayed 2 nights in May 2022

6/10 Okay

Vicki

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location. Room was clean. Beds were firm.
Stayed 1 night in May 2022

6/10 Okay

Crysta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay
Very dirty and staff was so unpleasant and unwelcoming
Stayed 1 night in Dec 2021

6/10 Okay

Richard

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was just dirty
Stayed 1 night in Dec 2021

6/10 Okay

misty

Stayed 1 night in Dec 2021

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good. We just needed to get away for the night
Stayed 1 night in Dec 2021
Response from Management on Dec 14, 2021
We appreciate your feedback and for choosing our hotel. I am gland you enjoyed your stay overall and we are looking forward to having you again as a guest in our hotel. Thank You!

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t even think about it
Blood on yhe walls. Mold on the ceiling, in the cracks, crevices. Holes on the wall in the bathroom. Bathroom door wouldn’t shut all the way. Asked to be moved out of the first room because it had no working lights. Would’ve been better off not seeing where we had to sleep. This place is a pig sty. Sure it’s older but for gosh sakes clean something!! At least paint over the abundance of black mold! Told the manager about the blood and he asked which room? Lol Not even concerned that my family just slept in there with it on the walls!
Stayed 1 night in Nov 2021

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy about this place but our room was clean and bug free so a good stay. Would stay here again.
Stayed 1 night in Oct 2021
Response from Management on Nov 6, 2021
We appreciate your feedback and for choosing our hotel. I am gland you enjoyed your stay overall and we are looking forward to having you again as a guest in our hotel. Thank You!

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom size were good. Hardee’s across the street. Had trouble finding the way in the parking lot as you have to go down a side street to get in.
Stayed 1 night in Oct 2021
Response from Management on Nov 6, 2021
We appreciate your feedback and for choosing our hotel. I am gland you enjoyed your stay overall and we are looking forward to having you again as a guest in our hotel. Thank You!