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Reviews of Quality Inn Surfside Myrtle Beach

2.5 out of 5
Quality Inn Surfside Myrtle Beach
1201 Highway 17 N, Surfside Beach, SC

Reviews

8.2

Very Good

Rating 10 - Excellent. 335 out of 848 reviews" "
Rating 8 - Good. 311 out of 848 reviews" "
Rating 6 - Okay. 115 out of 848 reviews" "
Rating 4 - Poor. 45 out of 848 reviews" "
Rating 2 - Terrible. 42 out of 848 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Moshe

Disliked: Cleanliness
When I call to reserve a room and ask how close is the hotel to Myrtle Beach Boardwalk they told me two minute walk. And in reality it’s 12 minute drive in the car. I asked to get reimbursed and no one was there to reimburse me and I could not get reimbursed so I have to stay the night there in a location I didn’t want to be in I’m not happy with quality inn in this location.
Stayed 1 night in May 2024

6/10 Okay

Jesse

Rooms were very dated with significant wear and tear. Some light switches didn’t work or could possibly need new light bulbs. Downstair's lobby/ common area was fine. Beds and pillows were comfortable
Stayed 1 night in May 2024

4/10 Poor

Debra Ann

Liked: Staff & service
Disliked: Property conditions & facilities
The bed sunk in middle and was VERY UNCOMFORTABLE!!!
Stayed 1 night in May 2024

10/10 Excellent

Sanjib

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terasa was great! Very helpful. We hope to be back soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Myron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean. Polite staff.
Stayed 1 night in Apr 2024

8/10 Good

Rika

Traveled with group
Dining area was a litte small
Stayed 2 nights in Apr 2024

8/10 Good

Najeh, smyrna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great! It was a quiet and clean place to stay, had a decent breakfast and most of the staff was friendly and helpful. We would stay again!
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!! Easy check ins. Great location.
Stayed 1 night in Apr 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Noce
Stayed 2 nights in Apr 2024

6/10 Okay

Samuel

Traveled with family
Disliked: Cleanliness
The room smelled. The floor looked dirty. There were holes in the wall. Some of the breakfast food looked old.
Stayed 1 night in Apr 2024

8/10 Good

Sherry

Traveled with partner
Liked: Staff & service
We enjoyed our stay.
Stayed 1 night in Mar 2024

8/10 Good

Jayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice quiet and comfortable
Stayed 4 nights in Mar 2024

6/10 Okay

Anna

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not as advertised
Stayed 2 nights in Mar 2024

10/10 Excellent

William F Clewis

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when I am in the Myrtle Beach area. Quiet, inexpensive, clean, no frills property that is convenient to the ocean and all the Grand strand has to offer. Free breakfast is simple but free and filling.
Stayed 1 night in Mar 2024

2/10 Terrible

Noreen

Disliked: Cleanliness
On check in staff was professional and able to assist. On attempt to change reservation due to a death staff was unable to assist and thus was charged for extra night as he could not do anything without manager. Poor consideration and service.
Stayed 3 nights in Mar 2024

6/10 Okay

mark

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need refurbishment, toilet to low to the ground, handle on toilet difficult to move, sink fixture moves all around. Room was clean. Lack of plugs, this is the modern age, my wife and I both have hearing aids, chargers are 2 separate lines we each have cellphones w/chargers, a laptop and tablet take up 2 more lines thus a need for 8 outlets. unplugged microwave to get to that number.
Stayed 2 nights in Feb 2024

6/10 Okay

Marsha

Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in Feb 2024

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice as well as the staff.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Business traveler
Liked: Staff & service
The price was right. With that lower your expectations.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

2/10 Terrible

Jeremy

Stayed 1 night in Feb 2024

4/10 Poor

James

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
First, let me say that the room was very comfortable with good beds and plenty of hot water. It's very clean inside and out. However, there were all sorts of negatives. When we left the first room they gave us, we shut the door, but it didn't latch -- you could push it open even if you slammed it. How did this get by the maids? The bathroom faucet dripped, one of the toilet seat bolts was missing and the clocks weren't set -- all tiny things, but they add up. Then there wasn't much breakfast. This was advertised as breakfast included -- not. There was no bread, rolls, muffins of any kind. No butter, jam, jelly, peanut butter. The only fruit was apples, several of which were noticeably rotten. There were sausage patties, but no eggs of any kind. There were the usual waffles, but only cheap syrup -- as noted above, nothing for those of us who don't use syrup. No milk. Having stayed at many "breakfast included" hotels, this was by far the worst breakfast we have eaten. And, in an otherwise quiet breakfast room, two staff members held an endless loud conversation, disturbing all of the guests.

10/10 Excellent

Queron

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

8/10 Good

Frank, Montreal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean confortable rooms with very basic breakfast ( cereal, waffles and yogurt)
Stayed 1 night in Feb 2024

8/10 Good

Anton

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Nice hotel
Stayed 2 nights in Jan 2024

8/10 Good

Anton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel will use again..
Stayed 1 night in Jan 2024

10/10 Excellent

Sharlene Rivera

Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish there were more lighting options in the room. The room is darker than my usual experiences in hotels.
Stayed 3 nights in Jan 2024
Response from Teresa on Jan 16, 2024
Thank You

10/10 Excellent

Az

Stayed 3 nights in Dec 2023

10/10 Excellent

Ellen

Stayed 3 nights in Jan 2024
Response from teresa on Jan 16, 2024
Thank You

2/10 Terrible

Kevyn De Oliveira, LYNN

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had a bad experience at this hotel. Room fixtures were falling apart, smoke detector covered with towel, air purifier filter was dirty and the fridge had a rotten smell. The carpet was stained and had a moldy smell. My wife had difficulty sleeping at night and had throat irritation the next morning. Assistant manager showed us different room options but, after assessing them we had to move to a different hotel because the other rooms had similar issues.
Stayed 5 nights in Dec 2023
Response from Teresa on Jan 16, 2024
Sorry About your stay working hard to improve always.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel was good. We alway like Choice hotels.
Stayed 1 night in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

10/10 Excellent

Tressa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Clean, comfortable friendly staff
Motel was clean, staff was friendly the breakfast was OK. There was no eggs available. Had a king room with a Jacuzzi tub. The Jacuzzi was clean and it worked well. It definitely is a plus that will bring me back again. I love the location. It was near the venue I attended.
Stayed 1 night in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

8/10 Good

Kerry

Stayed 2 nights in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

6/10 Okay

michael

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Handle to restroom in the room falling off and towel rack above the towel shelf falling off the wall. room was clean. Did not eat the breakfast as it was disappointing. But cleam room at a cheap price
Stayed 1 night in Dec 2023
Response from Teresa on Jan 16, 2024
thank you

8/10 Good

Heidi

Traveled with group
Liked: Cleanliness, staff & service
A bigger selection breakfast would have been nice
Stayed 1 night in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

4/10 Poor

GAIl

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel was dated but clean. Beds were comfortable. Dehumidifier running in room upon entering. Expedia booking noted. Given a room on the first floor next to emergency exit vending machine ice maker and laundry room. Window open to parking lot. No elevator. At 11pm heard a noise. Daughter checked locks on door, piled two chairs in front of door. Double checked the window which was unlatched. Huge double hung window. Should have switched rooms as soon as we saw were we were out . No elevator to second floor. Did not use shampoo or conditioner or lotion provided in wall containers. Would not stay ever again. Front desk apologized in morning for safety issues but that was it. Would have appreciated partial refund for stressful night. My daughter purchased on Amazon a safety lock for hotel doors. Delivered today.
Response from Teresa on Jan 16, 2024
Thank You

10/10 Excellent

Nicolette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. Staff great. Slight noise problem with neighbor playing loud tv or music until 4am. Could hear through wall. Staff very apologetic
Stayed 1 night in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

2/10 Terrible

Pedro

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
First night was okay but the second night was not good They have bed bugs in the bed, I take the bed bugs to the office and they said oh we’re gonna take care that’s it. Wow incredible
Stayed 1 night in Dec 2023
Response from Teresa on Jan 16, 2024
Thank You

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from teresa on Jan 16, 2024
thank you

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from teresa on Jan 16, 2024
thank you

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurants and shopping galore near by.
Stayed 1 night in Nov 2023
Response from teresa on Jan 16, 2024
thank you

8/10 Good

sharon

Business traveler
Liked: Staff & service, property conditions & facilities
No bagels for breakfast. Need more selections. Had some mold in the grout near tub. Room overall was okay and i had a good nights sleep
Stayed 1 night in Nov 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for our trip. Staff was helpful and courteous.
Stayed 3 nights in Nov 2023