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Reviews of Homewood Suites by Hilton Myrtle Beach Oceanfront

3 out of 5
Homewood Suites by Hilton Myrtle Beach Oceanfront
520 North Ocean Blvd, Myrtle Beach, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1127 reviews" "
Rating 8 - Good. 324 out of 1127 reviews" "
Rating 6 - Okay. 119 out of 1127 reviews" "
Rating 4 - Poor. 52 out of 1127 reviews" "
Rating 2 - Terrible. 42 out of 1127 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
valet parking personnel were courteous but 35 min. was too long to wait for one's car
Stayed 3 nights in May 2024
Response from Tracie on May 15, 2024
Thank you for your feedback we do our best to try and valet in a timely manner during checkout time and peak check in time it does get busy. I do apologize for the inconvenience. We hope you will stay with us again when you visit Myrtle Beach.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved that you could just walk out the hotel and walk along the beach! Parking is less than desirable, long waits as valet brings your vehicle in a very congested space.
Stayed 1 night in May 2024
Response from Tracie on May 15, 2024
Thank you for your feedback we do our best with valet times, and the small space we have being downtown we also have city parking as well which you can self park .We hope to see you again if you come to Myrtle Beach.

10/10 Excellent

Kenyata

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that, i paid for a oceanfront room and didn't get one. I paid for a king size suite oceanfront but got a city view room.Them rooms where not the same price
Stayed 1 night in May 2024
Response from Tracie on May 6, 2024
Thank you for your feedback I am sorry there was a discrepancy with the room. It does not look like we switched it from what Expedia sent for the reservation which was the 1 bedroom with an ocean view. Again, I apologize for the misinformation.

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and secured. Plenty of things to do right there in the hotel.
Stayed 1 night in Apr 2024
Response from Tracie on May 2, 2024
Thank you so much for your positive review. We hope you had a great time while you were here. We hope to see you again when you are in Myrtle Beach.

10/10 Excellent

Rohail

Great hospitality!
Stayed 4 nights in Apr 2024
Response from Tracie on May 1, 2024
Thank you so much for your feedback ! We hope to see you again when you are in Myrtle Beach .

8/10 Good

Keeninja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice. I did see one roach and the pool was closed for maintenance
Stayed 1 night in Apr 2024
Response from Tracie on May 1, 2024
We are sorry about the bad experience you had we hope you enjoyed your time and hope you will give us another try when you are in Myrtle Beach.

6/10 Okay

Barbara

Was surprised to find that are only parking option was valet. Bed was very hard. Thought I had booked an ocean view room. Got city view when we went to the desk. They refused to give us an ocean view even though it is off peak season. Said they can’t change any reservation done thru Expedia. We had offered to pay extra. Still refused to assist.
Stayed 1 night in Apr 2024
Response from Tracie on Apr 30, 2024
Thank you for your feed back ! It looks like you reserved a city view king . We did not have any available rooms to upgrade to during your stay. I apologize for the misinformation. We would be happy to upgrade if we had the availability. Although not peak season our weekends we do sell out. Valet only parking information should have been on your reservation confirmation from Expedia. We hope you stay with us again in the future.

6/10 Okay

Justin

Traveled with family
Nothing special
Stayed 3 nights in Apr 2024
Response from Tracie on Apr 29, 2024
Thank you for your feedback. We appreciate you staying with us. I am sorry we fell short with your stay. We hope you will give us another try .

10/10 Excellent

Geraldine

Traveled with family
We love staying here. My grandsons love the indoor waterpark!!
Stayed 4 nights in Apr 2024
Response from Tracie on Apr 29, 2024
Thank you for your feedback ,we are so happy you enjoyed your stay and we cannot wait to welcome you back soon !

10/10 Excellent

Latisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, second time staying here! Will come back!
Stayed 1 night in Apr 2024
Response from Scott on Apr 26, 2024
Thank you for being a repeat guest at our hotel. We thank you for the opportunity to earn your business.Have a great summer!

4/10 Poor

Michelle

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
To be a Hilton is was not clean in the rooms. There were roaches, the doors sweeked and would shut unless pushed hard. The Valley parking was something we had to pay without the option of parking or self. You paid either way and only left 3 times and one time waited 25 minutes and the other time waited 45 minutes. The breakfast and lunch was going. 44scret
Stayed 3 nights in Apr 2024
Response from Tracie on Apr 25, 2024
I am sorry your stay was not up to the Hilton standards and your expectations. We strive to have every guests experience to be a great one. I will speak to the managers about the issues and work on getting the issues resolved. Thank you for your feedback.

10/10 Excellent

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and comfortable
Stayed 1 night in Apr 2024
Response from Shaunase on Apr 23, 2024
Thank you! Please stay again soon!

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff were fantastic.
Stayed 4 nights in Apr 2024
Response from Shaunase on Apr 23, 2024
Thank you! Please stay again soon!

8/10 Good

Karlen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shaunase on Apr 23, 2024
We appreciate your feedback!

4/10 Poor

Alison

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Paid for Oceanfront King suite but was given city/street view.
Stayed 1 night in Apr 2024
Response from Jantzen-front desk supervisor on Apr 15, 2024
Thank you for your review.

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shaunase on Apr 23, 2024
We are sad to hear your stay was ranked so low. Please reach out to the hotel with any issues during your stay that we can discuss further.

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay there. It is not a place for couples due to the indoor water park it was filled with kids. I thought the hot tub would be free from kids but it had more kids than in the pool. Otherwise, it was great. Very clean and the staff accommodating.
Stayed 3 nights in Apr 2024
Response from Shaunase on Apr 23, 2024
Thank you for providing your honest feedback.

10/10 Excellent

Tenequa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! The kids really enjoyed everything except the wait for elevators
Stayed 3 nights in Apr 2024
Response from Jantzen-front desk supervisor on Apr 12, 2024
Thank you for the review.

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I WAS VERY DISSATISFIED MY CHECK-IN TIME WAS 4:00 P.M. EASTERN STANDARD TIME I ARRIVED AT 4:14 P.M. EASTERN STANDARD TIME... MY ROOM WAS NOT READY I WAS TOLD I WILL GET A CALL WHEN IT WAS READY AND OFFERED A BOTTLE OF WATER WHILE WAITING, I DIDN'T CHECK INTO MY ROOM UNTIL 5:20 I AM VERY DISSATISFIED, AND NEED TO BE COMPENSATED FOR THE WAIT...
Stayed 1 night in Mar 2024
Response from Tracie on Apr 1, 2024
I do apologize for your hour wait to check in. We were very busy due to the holiday weekend. Our check in time starts at 4pm we do not guarantee all of the rooms will be ready by 4pm We do our best to give early check ins and late check outs at no cost when available and we also have luggage storage, and you are able to use the resort while you wait as well. There is also so much to do and see around the hotel while you wait.

10/10 Excellent

Renata

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable
Stayed 1 night in Mar 2024
Response from Tracie on Apr 1, 2024
Thank you for your review. We hope to see you again.

6/10 Okay

Jennifer

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tracie on Apr 1, 2024
Thank you for your review. We appreciate your feedback . We hope to see you again when you visit Myrtle Beach.

4/10 Poor

john

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Would never stay there again because of parking system. Too difficult and crowded too much. Also paid $25. a day and then felt obligated to pay a tip twice to take car out and bring car back. Cafeteria could not accommodate the number of guests. Had to wait for place to sit everyday for 8 days. It was a zoo everyday.
Stayed 8 nights in Mar 2024
Response from Shaunase on Apr 23, 2024
Thank you for your feedback! We truly appreciate your honesty and would love for you to consider us for a stay in the future.

6/10 Okay

Ukeeba

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Jantzen-front desk supervisor on Mar 29, 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

Blanca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Mar 2024
Response from Jantzen-front desk supervisor on Mar 29, 2024
Thank you for your review. We hope to welcome you back soon.

2/10 Terrible

Jamie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay at this hotel was extremely disappointing. From the moment we arrived until we left, it was a series of unpleasant experiences. Initially, the confusion at check-in left me hesitant to ask questions, and later, the pool staff's behavior was inappropriate. The valet attendant made retrieving our keys unnecessarily difficult compared to other guests. Despite assurances from the front desk, billing issues persisted, with additional charges appearing on my account. The response from the front desk regarding payment was unprofessional, lacking an apology even after the error was acknowledged. Additionally, the cleanliness of the pool and Jacuzzi was subpar, with visible debris. Overall, my experience was unsatisfactory, and I won't be returning to this establishment.
Stayed 2 nights in Mar 2024
Response from Shaunase on Apr 23, 2024
We appreciate your honest feedback. We value your opinion and strive to improve in the areas that you mentioned.

6/10 Okay

Lewis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All parking is additional cost parking whether you use the hotel garage or public parking near the property. The hotel garage is mandatory valet at an increased charge with tips expected. If you are using the hotel garage valet and want to park or retrieve your vehicle during peak check in or check out times you will wait 30 to 90 minutes. The area around the property is run down with individuals that choose to be homeless lurking around. Hotel garage is only choice to keep vehicle somewhat secure.
Stayed 3 nights in Feb 2024
Response from Shaunase on Apr 23, 2024
Thank you for your honest feedback regarding parking at our property.

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel contained an indoor waterpark which was useful after dark or if the weather misbehaved. It was also in close proximity to shopping, dining and activities.
Stayed 5 nights in Mar 2024
Response from Latricia on Mar 24, 2024
We thank you so much for staying with us. Can't wait to welcome you again!

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shaunase on Apr 23, 2024
We appreciate your feedback!

10/10 Excellent

Brian

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel was Excellent! The room could have been cleaned better. Luckily my wife and I work with a vacation rental company and carry cleaning supplies and cleaned the room. They need a shower liner that actually stops the water from going out of the shower on to the floor making you slip when you get out or use all your towels and can’t get anymore from front desk. The pool was amazing and the complimentary breakfast was so good! In all once we cleaned the room we had a great stay!
Stayed 1 night in Mar 2024
Response from Shaunase on Apr 23, 2024
Thank you for being honest and providing vital feedback on areas we can improve. Please stay with us again soon!

8/10 Good

Vidhi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Mar 2024
Response from Shaunase on Apr 23, 2024
Wonderful to hear! Please stay with us again soon!

8/10 Good

Hiralkumar

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Shaunase on Apr 23, 2024
Thank you! We look forward to seeing you again soon!

6/10 Okay

Ariyah

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Shaunase on Apr 23, 2024
We appreciate your honest feedback!

10/10 Excellent

Karthikeyan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice location. Oceanview was amazing. Rooms and pool area could be cleaner!
Stayed 4 nights in Feb 2024
Response from Shaunase on Apr 23, 2024
Thank you so much for your positive review!

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Value and location
Stayed 2 nights in Feb 2024
Response from Shaunase on Apr 23, 2024
We appreciate your feedback! We hope to see you back soon!

10/10 Excellent

Rami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside pool Excellent for families
Stayed 2 nights in Feb 2024

10/10 Excellent

MINDIL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made our stay very comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Homewood Suites is a very nice place. The grounds are spotless, pool indoors is great. Beach is very clean as it is taken care of daily
Stayed 8 nights in Feb 2024

10/10 Excellent

Tiamesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Grandar

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel was nice, but Myrtle beach is disgusting.
Stayed 2 nights in Feb 2024

6/10 Okay

Viviane

Stayed 7 nights in Dec 2023

8/10 Good

Latasha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Ricky

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Horrible since Hilton bought this hotel.
This has been our go to spot the last 4 winters. My kids love the indoor water slides and being able to swim in the warm. Things have changed over the past year…. For the worse! You are now forced to valet park. It has always been an option, but it’s not included in the price and it’s an extra 25 bucks per day. Service has always gone down hill. I had to call the front desk 3 seperate times for extra sheets and blankets. Breakfast is a 3/10, it used to be better but now they try to serve the cheapest things they can. Then to put me over the top the pool is suppose to open at 9 everyday. On the day of our checkout the pool is not open til 930. Not a big deal but my kids love to swim before we are forced to check out at 11. So I kindly asked the front desk if we could check out 30 mins later. They just say they cannot extend our check out. They said no. And it is just a care free no, like it’s my problem. So I asked can we swim before 9. Another care free no. With no emotion or care. Like I’m a bother and they don’t care that it’s not fair. Sad to say after 4 years of this being my go to wintertime retreat I will not be back! This place got bought out by Hilton several years ago and they care nothing about the guest. Front desk staff is very rude. And do care free about the guest or trying to keep them happy. I would never recommend this place to anyone.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joanna, Hopkins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking easy. Check in simple & speedy. Hotel is easy to navigate. Room is clean, spacious & beds comfortable. Bathroom clean w/plenty amenities. Breakfast full of a variety of hot foods and cold selections. Definitely worth staying!
Stayed 1 night in Feb 2024

10/10 Excellent

Usman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy staying there
Stayed 1 night in Feb 2024

6/10 Okay

Jarrod

Liked: Cleanliness, property conditions & facilities, room comfort
Overseas hotels are better
I wish they had same service as many overseas resorts and hotels. Very cheap service and breakfast for price paid for the room. I'll travel elsewhere next time.
Stayed 1 night in Jan 2024

8/10 Good

lori

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Indoor pool, water slides, and multiple hot tubs were great. Beach is fantastic. Hotel restaurant is convenient. Location is perfect! Staff was friendly. They need all new bedding and could update the rooms a bit.
Stayed 2 nights in Jan 2024

2/10 Terrible

Antoine

8/10 Good

James

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Menu options were good at bar/restaurant. Fun pool for kids.
Stayed 1 night in Dec 2023